Windows 8 and 8.1 Forums


BSOD while playing Heroes of the Storm

  1. #1


    cape town
    Posts : 19
    windows 8.1

    BSOD while playing Heroes of the Storm


    hi
    was playing HotS and then i got the blue screen with a msg ( VIDEO_TDR_FAILURE ) atikmpag.sys
    so i clean and replace the paste of the Graphics card and give some extra cooling air with a extra fan.
    after install all this back the system start normal, i update the drivers of the Graphic and 30 mins later all was working great.
    ( monitoring the temp of the whole pc )
    i start DIABLO 3 and after 10mins of playing the error of ( D3D fail ...reset ) and after this the same blue screen with the TDR FAILURE crash come up. ( atikmpag.sys )
    i restart the system but he will not start with the Graphics Card on.
    so is my Graphics Card died or is any kind of software problem.
    Attachment 65253

    here is the data without the Graphics Card on the system.
    thank you for your time.

      My System SpecsSystem Spec

  2. #2



    BSOD Kernel Dump Analyst
    Posts : 2,274
    Windows 10 Pro


    Please use the tool again and upload the zip file.
    The dump file size is invalid (0KB)
      My System SpecsSystem Spec

  3. #3


    cape town
    Posts : 19
    windows 8.1


    i gather the data again
    Attachment 65254

    i also found some recommendation about the problem that is to uninstall the ati drivers software and install a fresh one
    but this fail on my pc. in the middle of the installation i got another blue screen with the error
    ( SYSTEM_THREAD_EXCEPTION_NOT_HANDLED ( atihdwb6.sys ) ).
    the attach file has been created after this last blue screen.
      My System SpecsSystem Spec

  4. #4



    BSOD Kernel Dump Analyst
    Posts : 2,274
    Windows 10 Pro


    The installation failed because of your AV program AVG.
    Please uninstall AVG via these instructions and try updating again.
      My System SpecsSystem Spec

  5. #5


    cape town
    Posts : 19
    windows 8.1


    do i install avg again after the drivers/software ( ati ) or shall i find some other antivirus to install ?
      My System SpecsSystem Spec

  6. #6



    BSOD Kernel Dump Analyst
    Posts : 2,274
    Windows 10 Pro


    You'll easily find other AV, if you want you can stay with AVG after installing the drivers.
      My System SpecsSystem Spec

  7. #7


    cape town
    Posts : 19
    windows 8.1


    recommendation? free version if u don't mind
      My System SpecsSystem Spec

  8. #8



    BSOD Kernel Dump Analyst
    Posts : 2,274
    Windows 10 Pro


    Bitdefender, Kaspersky, 1 that gives you a good safety feeling that doesn't impact the performance with the best protection.
      My System SpecsSystem Spec

  9. #9


    cape town
    Posts : 19
    windows 8.1


    so you think that the problem is on my graphics card or software ?
      My System SpecsSystem Spec

  10. #10



    BSOD Kernel Dump Analyst
    Posts : 2,274
    Windows 10 Pro


    Right now it looks like AVG blocking.
      My System SpecsSystem Spec

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BSOD while playing Heroes of the Storm
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