Windows 8 and 8.1 Forums

PC randomly reboots

  1. #1


    Posts : 10
    Microsoft Windows 8.1 Enterprise 64-bit

    PC randomly reboots


    Hello,

    I am having an issue with my PC where it will reboot on its own, no BSOD. It can be idle or in the middle of a game/work. I have already replaced the PSU and SSD. I think this may be an issue with my CPU, since replacing the PSU the amount of reboots has dropped but still continues. I have attached my Log files. Please help.

      My System SpecsSystem Spec

  2. #2



    BSOD Kernel Dump Analyst
    Posts : 2,273
    Windows 10 Pro


    No bluescreen you're saying?
    There are lots of crash files very recent

    I'll have a look and post my analyse if the one that downloaded the zip file before me hasn't already
      My System SpecsSystem Spec

  3. #3



    BSOD Kernel Dump Analyst
    Posts : 2,273
    Windows 10 Pro


    Madison, your system specs are needed, check below the analyse for instructions how to.

    It looks like the crashes are all 0x124 WHEA (Windows Hardware Error Architecture).
    As usally they don't give enough information to specifically troubleshoot, but there are 3 known causes:

    1. Overclocking
    2. Drivers
    3. Hardware damage


    Here is a troubleshooting guide for hardware to start with.




    PC randomly reboots STOP 0x124 Troubleshooting PC randomly reboots
    Read carefully before proceeding.


    warning   Warning
    If you're overclocking your system, revert back to stock clocks now.

    Note   Note
    Test the system once the overclock is removed before continuing with the steps outlined below.


    Part One: CPU Stress Test
    Part Two: MemTest86+ RAM Diagnostic
    Part Three: Hard Drive Diagnostics
    Part Four: GPU Stress Test




    PC randomly reboots ONE PC randomly reboots
    CPU TEST

    Run Prime95 to stress test your CPU. Prime95 - Stress Test Your CPU - Windows 10 Forums

    warning   Warning
    Your CPU temperatures will rise quickly while under this stress test. Keep a keen eye on them and abort the test if overheating occurs.





    PC randomly reboots TWO PC randomly reboots
    RAM TEST

    Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 10 Forums

    Note   Note


    MemTest86+ needs to be run for at least 8 passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.





    PC randomly reboots THREE PC randomly reboots
    HDD TEST

    Run SeaTools to check the integrity of your HDD. http://www.sevenforums.com/tutorials...s-how-use.html

    Note   Note
    Do not run SeaTools on an SSD as the results will be invalid.


    Run chkdskhttp://www.sevenforums.com/tutorials...isk-check.html




    PC randomly reboots FOUR PC randomly reboots
    GPU TEST

    Run Furmark to stress test your GPU. FurMark - GPU Stress Test - Windows 10 Forums

    Note   Note
    Run Furmark for around 30 minutes.

    warning   Warning
    Your GPU temperatures will rise quickly while Furmark is running. Keep a keen eye on them and abort the test if overheating occurs.




    Please go to this site and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely.
    How to fill in your system specs:

      My System SpecsSystem Spec

  4. #4


    Posts : 10
    Microsoft Windows 8.1 Enterprise 64-bit


    Updated system info,

    CPU test ran for hours with no issues.
    Memtest passed
    GPU Test ran for hours also no issues.
    HDD test completed for my SSD but during testing the HDD the system rebooted.
      My System SpecsSystem Spec

  5. #5



    BSOD Kernel Dump Analyst
    Posts : 2,273
    Windows 10 Pro


    Open an admin command prompt (right click windows logo > command prompt (admin)) and copy/past following command
    Code:
    powercfg /batteryreport /output "C:\Full Path\battery_report.html"
    This will generate a battery report about how your battery is doing, what is needed is this part:
      My System SpecsSystem Spec

  6. #6


    Posts : 10
    Microsoft Windows 8.1 Enterprise 64-bit


    "An unexpected error condition has occurred. Unable to perform this operation. You may not have permission to perform this operation."

    I am the only user and local admin of my Desktop
      My System SpecsSystem Spec

  7. #7



    BSOD Kernel Dump Analyst
    Posts : 2,273
    Windows 10 Pro


    Please make a screenshot of the command prompt, the full command prompt please.
      My System SpecsSystem Spec

  8. #8


    Posts : 10
    Microsoft Windows 8.1 Enterprise 64-bit
      My System SpecsSystem Spec

  9. #9



    BSOD Kernel Dump Analyst
    Posts : 2,273
    Windows 10 Pro


    Please perform (in admin command prompt) sfc /scannow.
    System File Check (sfc) will check your system files and see if there are any corrupt, missing files or other problems.
    After sfc has finished, reboot your system and perform the command again, this so sfc gets the chance to fix problems.
      My System SpecsSystem Spec

  10. #10


    Posts : 10
    Microsoft Windows 8.1 Enterprise 64-bit


    SFC finished with no errors, same error after rebooting
      My System SpecsSystem Spec

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