Windows 8 and 8.1 Forums


video memory management internal BSOD while playing

  1. #1


    Posts : 14
    Windows 8.1

    video memory management internal BSOD while playing


    I built this PC a couple of weeks ago and so far I've encountered two BSODs, reason being "video memory management internal" both times. Both occurred while playing, Metal Gear Solid Ground Zeroes the first time and Black Ops III Beta the second. I think inbetween them I got another one but since I wasn't playing at the time it just froze my desktop for a few seconds before flashing the usual "graphic card driver successfully restored".
    I don't know what to think as neither games are intensive and I was running them with no hiccups whatsoever, my drivers are updated (I have yet to upgrade my mobo's, as I still don't have clear what I'm supposed to download in the huge-a** list the website shows me). People even suggested a failing GPU, and I hope it's not that.
    Any further information you might need? I think the Log Collector covers everything, but I wanna say that I ran BlueScreenView and
    watchdog.sys, dxgmms1.sys, ntoskrnl.exe are highlighted in red.
    Thanks in advance, please let me know if you need further informations.

      My System SpecsSystem Spec

  2. #2



    BSOD Kernel Dump Analyst
    Posts : 2,274
    Windows 10 Pro


    Please fill in your system specs
    Please go to this site and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely.
    How to fill in your system specs:

      My System SpecsSystem Spec

  3. #3


    Posts : 14
    Windows 8.1


    Whoops, thought DMLC took care of that. Updated!
      My System SpecsSystem Spec

  4. #4



    BSOD Kernel Dump Analyst
    Posts : 2,274
    Windows 10 Pro


    The DM Log Collector only collects the information that is required for analysing the crashes.

    Please visit Nvidia for driver updates
    The Nvidia Video driver is possibly causing the issue
    Code:
    3: kd> lmvm nvlddmkmstart             end                 module name
    fffff801`1ea6e000 fffff801`1f547000   nvlddmkm   (deferred)             
        Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
        Image name: nvlddmkm.sys
        Timestamp:        Fri Aug 07 05:22:42 2015 (55C42482)
        CheckSum:         00A99ABC
        ImageSize:        00AD9000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My System SpecsSystem Spec

  5. #5


    Posts : 14
    Windows 8.1


    Quote Originally Posted by axe0 View Post
    The DM Log Collector only collects the information that is required for analysing the crashes.

    Please visit Nvidia for driver updates
    The Nvidia Video driver is possibly causing the issue
    Code:
    3: kd> lmvm nvlddmkmstart             end                 module name
    fffff801`1ea6e000 fffff801`1f547000   nvlddmkm   (deferred)             
        Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
        Image name: nvlddmkm.sys
        Timestamp:        Fri Aug 07 05:22:42 2015 (55C42482)
        CheckSum:         00A99ABC
        ImageSize:        00AD9000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    It was updated at the time of the crashes. It got released a new one just yesternight, and I got told that rule of thumb is waiting a few days for possible bugs to come out before upgrading and possibly ending up with a buggy driver until they release a new one. Do you recommend updating them anyway?

    I just ntoiced with SystemInfo that my BIOS version is F5, the latest release is F8. Do you recommend upgrading the BIOS too? I kind refrained from doing so because I heard it can brick mobos if you get really unlucky and there is a power shortage, and those last days I was always in the middle of a storm.
      My System SpecsSystem Spec

  6. #6



    BSOD Kernel Dump Analyst
    Posts : 2,274
    Windows 10 Pro


    I would wait if they say to wait a few days.
    Please do the following, another possible solution:
    Press windows logo + r, type msconfig and press enter
    Go to the tab services
    Check 'hide microsoft services'
    Search for the Nvidia Streaming Kernel Service or the Nvidia Streamer Service
    Uncheck the service
    Click apply, click ok
    Reboot

    If this resolves the issue, search services.msc and open it, search for the same service, when you have found the service right click > properties on the service and change the startup type.
      My System SpecsSystem Spec

  7. #7


    Posts : 14
    Windows 8.1


    The BSOD have only been two so far so I can't say immediately whether it resolves the issue or not. I should probably use the PC for a couple of weeks and report if I get any more BSODs
    What does disabling those two services do exactly? Also, bumping my previous question, would upgrading my BIOS improve stability somewhat?
    Still thanks for your help so far!
      My System SpecsSystem Spec

  8. #8



    BSOD Kernel Dump Analyst
    Posts : 2,274
    Windows 10 Pro


    Disabling the service prevents performance issues (freezes) and bluescreens.
    You can read about it here.

    In most cases it does yes, but always backup first!
      My System SpecsSystem Spec

  9. #9


    Posts : 14
    Windows 8.1


    Oh, I understand, thanks. I disabled the Streamer and I'll update my BIOS later.
    Should I keep this thread open now until I eventually report another BSOD (or their lack thereof) or mark it as solved and open another one if I get the same BSOD again?
      My System SpecsSystem Spec

  10. #10



    BSOD Kernel Dump Analyst
    Posts : 2,274
    Windows 10 Pro


    Please wait until you get another bluescreen (use the tool again and upload the zip) or you can say for sure the problem is solved.
      My System SpecsSystem Spec

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