Windows 8 and 8.1 Forums


BSOD Windows 8.1 crashes with several issues

  1. #1


    Posts : 3
    Windows 8.1

    BSOD Windows 8.1 crashes with several issues


    Hi,


    My Toshiba laptop, running Windows 8.1, started having the BSOD screens a couple of days ago. I searched online for solutions and have tried very many attempts to fix it but I keep getting the BSOD.


    I have had several BSOD error's "Page_fault_in_nonpaged_area (win32k.sys)", "System_service_exception", "Resource_not_owned". These are some of the ones I have noted.




    - I refreshed my Windows OS, reinstalled it, attempted diagnosing and repair. All these came back with no fault but when I log in and open a file or launch a web browser I still get the BSOD.
    - I run "sfc.exe /scannow" and "sfc /scannow" and it all came back with no fault.
    - I run a memtest and no faults were found.
    - Updated all the windows update, recomended and optional, but still have the BSOD crashes
    - Updated all the drivers I could find from Microsoft and Toshiba, Installed Toshiba diagnostics and Hardware setup and it all comes back with no errors. Deleted and installed the display drivers several times as it seems to be a recurring issue on most online forums.
    - I have logged in 'safe mode' and run tests but still no result.
    - Run multiple chkdsk /f /r and it has found no errors


    Any help will be highly appreciated
    https://www.dropbox.com/sh/oduknvbtn...BNYtRLnEa?dl=0

      My System SpecsSystem Spec

  2. #2



    BSOD Kernel Dump Analyst
    Posts : 2,274
    Windows 10 Pro


    Hi Liadavide,

    Welcome to the 8forums.

    According to the information you have 2 antivirus programs runnin, AVG and McAfee.
    Please remove all antivirus programs until you have max 1 active, McAfee Uninstall, AVG Uninstall.

    Please download and run MemTest86+ to test your RAM. RAM tutorial with Memtest86+ | Windows 7 Helpforums
    Run MemTest86+ for at least 8 passes. Ideally set it off before you go to bed and leave it overnight, we're looking for zero errors here. A single error will show something's going bad with your RAM.

    Please read and run driver verifier | Sysnative after removing either McAfee or AVG and running memtest86+.
    Please make a backup of your important files and get your rescue media or create one.
    Please create a restore point.
    Some windows drivers are blamed in a few crashes, but that usually means that a 3rd party driver is actually the cause.
    In order to get the driver, we need to stress it out, done via driver verifier. If driver verifier finds a violation the pc will crash.
    If driver verifier has found a violation and you can't get back into windows normally, try to boot into safe mode and reset in safe mode driver verifier, or in the troubleshooting options open command prompt and type verifier /reset.
      My System SpecsSystem Spec

  3. #3


    Posts : 3
    Windows 8.1


    Hi axe0,

    Thank you for the welcome and reply. I have run the 'MemTest86' for 40 hours and had 'Pass - 10' and 'Errors - 0'. I had removed McAfee and AVG before I uploaded the minidump files. I have used Ccleaner to clean the registry, in case there are traces of McAfee and AVG.

    I am now running 'Driver Verifier', the instructions ask that I reboot and nothing seems to be happening now. Should I use the laptop as normal and see if it has the BSOD crashes?
      My System SpecsSystem Spec

  4. #4



    BSOD Kernel Dump Analyst
    Posts : 2,274
    Windows 10 Pro


    You can use your laptop normal but
    Note   Note
    Your system will act very sluggishly while driver verifier is enabled, this is normal as your drivers will be being subjected to heavy testing in order to make them crash.
      My System SpecsSystem Spec

  5. #5


    Posts : 3
    Windows 8.1


    Hi axe0,

    I left the laptop on with minimal use and it did not crash for 15 hours but then it just started shutting down without the BSOD. I managed to see this happen twice and now the BSOD crashes are back.

    Please see attached log file from the DM collector tool.

    I have been getting BSOD errors 'Page_fault_in_non_paged_area', 'Kernel_security_check_failure', 'IRQL_not_less_or_equal'

    I have not yet reset the Driver Verifier, should I reset it now?
      My System SpecsSystem Spec

  6. #6



    BSOD Kernel Dump Analyst
    Posts : 2,274
    Windows 10 Pro


    Best is to reset driver verifier yes.
      My System SpecsSystem Spec

  7. #7



    BSOD Kernel Dump Analyst
    Posts : 2,274
    Windows 10 Pro


    There is just 1 driver I could find: Broadcom 802.11 Network Adapter wireless driver (wifi driver)
    Please check here for driver updates

    Code:
    1: kd> lmvm bcmwl63astart             end                 module name
    fffff800`caaa1000 fffff800`cb1ef000   bcmwl63a T (no symbols)           
        Loaded symbol image file: bcmwl63a.sys
        Image path: \SystemRoot\system32\DRIVERS\bcmwl63a.sys
        Image name: bcmwl63a.sys
        Timestamp:        Fri Nov 28 22:11:16 2014 (5478E4F4)
        CheckSum:         007480EE
        ImageSize:        0074E000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My System SpecsSystem Spec

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