Windows 8 and 8.1 Forums


BSOD playing HearthStone, error 0x000000ea

  1. #1


    Posts : 66
    Windows 8.1

    BSOD playing HearthStone, error 0x000000ea


    I was playing hearthstone when all of a sudden a crash occurred two times in a row several minutes apart. My friend helped me get the required information.Attachment 64964 I am fairly sure the game didn't cause this. Someone elsewhere suggested to update the GPU drivers but they are already at the latest version.

    If you need anymore information let me know please.
    Last edited by Collin2012; 19 Aug 2015 at 23:13.

      My System SpecsSystem Spec

  2. #2



    BSOD Kernel Dump Analyst
    Posts : 2,274
    Windows 10 Pro


    The cause of the crashes is a driver from your GPU, the video driver.
    The driver is up to date, or very recent.
    Code:
    *** WARNING: Unable to verify timestamp for atikmdag.sys
    *** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
    Code:
    1: kd> lmvm atikmdag
    start             end                 module name
    fffff801`63048000 fffff801`64552000   atikmdag T (no symbols)           
        Loaded symbol image file: atikmdag.sys
        Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
        Image name: atikmdag.sys
        Timestamp:        Wed Jul 29 04:46:46 2015 (55B83E96)
        CheckSum:         014AD73A
        ImageSize:        0150A000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Try to remove the Catalyst software and update the AMD drivers (not only for GPU).
      My System SpecsSystem Spec

  3. #3


    Posts : 66
    Windows 8.1


    Thanks for the reply. He wants to wait and see if it BSOD's one last time. Then I will uninstall the software and install the latest.
      My System SpecsSystem Spec

BSOD playing HearthStone, error 0x000000ea
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