Windows 8 and 8.1 Forums


BSOD system service exception (netio.sys)

  1. #1


    Posts : 2
    Windows 8.1

    BSOD system service exception (netio.sys)


    I have encountered this error several times a day since yesterday while surfing the net using firefox. Would really appreciate any insights on this error. Thanks!Attachment 64864

      My System SpecsSystem Spec

  2. #2



    BSOD Kernel Dump Analyst
    Posts : 2,274
    Windows 10 Pro


    The cause of the crash is a driver iSafeNetFilter.sys. It looks like a driver from an AntiVirus program, but I'm not sure.
    What antivirus do you use?
    Code:
    *** WARNING: Unable to verify timestamp for iSafeNetFilter.sys
    *** ERROR: Module load completed but symbols could not be loaded for iSafeNetFilter.sys
    If you're overclocking, please stop while troubleshooting.

    The following is for information purposes only.
    Code:
    **************************Fri Aug 14 19:06:21.575 2015 (UTC + 2:00)**************************
    
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    
    System Uptime:99 days 4:36:09.253
    
    *** WARNING: Unable to verify timestamp for iSafeNetFilter.sys
    
    *** ERROR: Module load completed but symbols could not be loaded for iSafeNetFilter.sys
    
    Probably caused by :NETIO.SYS ( NETIO!StreamInvokeCalloutAndNormalizeAction+59 )
    
    BugCheck 3B, {c0000005, fffff800b3a79b89, ffffd000291acff0, 0}
    
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    
    Arguments: 
    
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    
    Arg2: fffff800b3a79b89, Address of the instruction which caused the bugcheck
    
    Arg3: ffffd000291acff0, Address of the context record for the exception that caused the bugcheck
    
    Arg4: 0000000000000000, zero.
    
    BUGCHECK_STR:  0x3B
    
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    
    PROCESS_NAME:  iSafeSvc2.exe
    
    FAILURE_BUCKET_ID: 0x3B_NETIO!StreamInvokeCalloutAndNormalizeAction
    
    CPUID:        "Intel(R) Core(TM) i5-4210U CPU @ 1.70GHz"
    
    MaxSpeed:     1700
    
    CurrentSpeed: 2394
    
     
    
    Processor may be overclocked!
    
    Expected Frequency:   1700
    
    Actual Frequency:     2394
    
    Overclock Ratio:      1.40824
    
     
    
      BIOS Version                  A0CN26WW
    
      BIOS Release Date             05/21/2014
    
      Manufacturer                  LENOVO
    
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
      My System SpecsSystem Spec

  3. #3


    Posts : 2
    Windows 8.1


    Thanks for your reply. I use windows defender. Don't think I know enough to overclock though..
      My System SpecsSystem Spec

  4. #4



    BSOD Kernel Dump Analyst
    Posts : 2,274
    Windows 10 Pro


    OK,

    Have you ever installed a program from YAC (Yet Another Cleaner)?
      My System SpecsSystem Spec

BSOD system service exception (netio.sys)
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