BSOD on Win8.1 every 5 min while using Chrome

P

peckhamrye25

New Member
Messages
7
Hi all,

So relieved to have found this forum. My Dell laptop suddenly started having BSOD a couple of days ago, at intervals as short as 5 minutes. It comes up as a WHEA_UNCORRECTABLE_ERROR.

I am mostly using Chrome but I don't think exclusively. I've uploaded the ZIP file.

Thank you for any help you can give me!
 

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Latitude E7440
    CPU
    Intel(R) Core(TM) i7-4600U CPU @2.10GHz 2.70GHz
    Motherboard
    Dell Inc. 07F3F4 (SOCKET 0)
    Memory
    16 GBDual-Channel DDR3 @ 798MHz (11-11-11-28)
    Graphics Card(s)
    Generic PnP Monitor (1366x768@60Hz); Intel HD Graphics Family(Dell) (device ID 8086-0A16)
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    Generic PnP Monitor on Intel HD Graphics Family
    Screen Resolution
    1366 x 768
    Hard Drives
    Samsung SSD 840 PRO Series
    Cooling
    Average temp 75C
    Keyboard
    Standard PS/2 Keyboard
    Mouse
    Wired Dell - HID compliant mouse
    Browser
    Chrome
    Antivirus
    Windows Defender
    Other Info
    Storage: 238GB Samsung SSD 840 PRO Series (SSD)
Hi peckhamrye25,

Welcome to the 8forums.
There is something I need you to do, please fill in your specs:
Click on user cp in the right side of the top of the page > my settings list on the left side on the page> 2nd from above.

The WHEA_UNCORRECTABLE_ERROR error mostly is caused by damaged hardware, or wrong/corrupted drivers.
Knowing the specs will make it easier to find the cause.
Also, make sure you're not overclocking anything.

Code: 
CPUID:        "Intel(R) Core(TM) i7-4600U CPU @ 2.10GHz"
MaxSpeed:     2100
CurrentSpeed: [B]2694[/B]

Processor may be overclocked!
Expected Frequency:   2100
Actual Frequency:     2694
Overclock Ratio:      [COLOR=red]1.28286[/COLOR]
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset
Thank you - I've put in all the info I know/can figure out. Let me know if I've omitted something important.
 

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Latitude E7440
    CPU
    Intel(R) Core(TM) i7-4600U CPU @2.10GHz 2.70GHz
    Motherboard
    Dell Inc. 07F3F4 (SOCKET 0)
    Memory
    16 GBDual-Channel DDR3 @ 798MHz (11-11-11-28)
    Graphics Card(s)
    Generic PnP Monitor (1366x768@60Hz); Intel HD Graphics Family(Dell) (device ID 8086-0A16)
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    Generic PnP Monitor on Intel HD Graphics Family
    Screen Resolution
    1366 x 768
    Hard Drives
    Samsung SSD 840 PRO Series
    Cooling
    Average temp 75C
    Keyboard
    Standard PS/2 Keyboard
    Mouse
    Wired Dell - HID compliant mouse
    Browser
    Chrome
    Antivirus
    Windows Defender
    Other Info
    Storage: 238GB Samsung SSD 840 PRO Series (SSD)
Download speccy for the specs.
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset
Thanks - updated specs using Speccy. Couldn't find info for PSU, case, cooling or internet speed - hope this is OK?
 

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Latitude E7440
    CPU
    Intel(R) Core(TM) i7-4600U CPU @2.10GHz 2.70GHz
    Motherboard
    Dell Inc. 07F3F4 (SOCKET 0)
    Memory
    16 GBDual-Channel DDR3 @ 798MHz (11-11-11-28)
    Graphics Card(s)
    Generic PnP Monitor (1366x768@60Hz); Intel HD Graphics Family(Dell) (device ID 8086-0A16)
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    Generic PnP Monitor on Intel HD Graphics Family
    Screen Resolution
    1366 x 768
    Hard Drives
    Samsung SSD 840 PRO Series
    Cooling
    Average temp 75C
    Keyboard
    Standard PS/2 Keyboard
    Mouse
    Wired Dell - HID compliant mouse
    Browser
    Chrome
    Antivirus
    Windows Defender
    Other Info
    Storage: 238GB Samsung SSD 840 PRO Series (SSD)
Its good enough :)

Because this error is in most cases either driver or hardware please follow these instructions:
For the RAM please do the following
Download and run MemTest86+, How to test and diagnose your ram with MemTest86+ | Sevenforums.
Run MemTest86+ for at least 8 passes.
Suggested to do this overnight, because this test could take a while.

For testing the CPU please read the instructions of this site carefully.

Go to your BIOS and make sure the settings are set to default settings.
How to get into the BIOS: before windows loads (see attachment) press f2

Before this
View attachment 64857
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset
Hi there! I have run the Memtest software for 9 passes with no errors - will test the CPU now :)
 

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Latitude E7440
    CPU
    Intel(R) Core(TM) i7-4600U CPU @2.10GHz 2.70GHz
    Motherboard
    Dell Inc. 07F3F4 (SOCKET 0)
    Memory
    16 GBDual-Channel DDR3 @ 798MHz (11-11-11-28)
    Graphics Card(s)
    Generic PnP Monitor (1366x768@60Hz); Intel HD Graphics Family(Dell) (device ID 8086-0A16)
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    Generic PnP Monitor on Intel HD Graphics Family
    Screen Resolution
    1366 x 768
    Hard Drives
    Samsung SSD 840 PRO Series
    Cooling
    Average temp 75C
    Keyboard
    Standard PS/2 Keyboard
    Mouse
    Wired Dell - HID compliant mouse
    Browser
    Chrome
    Antivirus
    Windows Defender
    Other Info
    Storage: 238GB Samsung SSD 840 PRO Series (SSD)
Hi! I ran the Prime95 test for 16 hours with no errors (and interestingly did not experience a single BSOD for the duration). Exited the programme, and 10 minutes later had a BSOD :S Went into the BIOS now and as far as I can see everything's set to default. What should I do next?
 

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Latitude E7440
    CPU
    Intel(R) Core(TM) i7-4600U CPU @2.10GHz 2.70GHz
    Motherboard
    Dell Inc. 07F3F4 (SOCKET 0)
    Memory
    16 GBDual-Channel DDR3 @ 798MHz (11-11-11-28)
    Graphics Card(s)
    Generic PnP Monitor (1366x768@60Hz); Intel HD Graphics Family(Dell) (device ID 8086-0A16)
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    Generic PnP Monitor on Intel HD Graphics Family
    Screen Resolution
    1366 x 768
    Hard Drives
    Samsung SSD 840 PRO Series
    Cooling
    Average temp 75C
    Keyboard
    Standard PS/2 Keyboard
    Mouse
    Wired Dell - HID compliant mouse
    Browser
    Chrome
    Antivirus
    Windows Defender
    Other Info
    Storage: 238GB Samsung SSD 840 PRO Series (SSD)
Please upload a new zip file using the DM Log Collector tool or the BSOD Inspector.
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Latitude E7440
    CPU
    Intel(R) Core(TM) i7-4600U CPU @2.10GHz 2.70GHz
    Motherboard
    Dell Inc. 07F3F4 (SOCKET 0)
    Memory
    16 GBDual-Channel DDR3 @ 798MHz (11-11-11-28)
    Graphics Card(s)
    Generic PnP Monitor (1366x768@60Hz); Intel HD Graphics Family(Dell) (device ID 8086-0A16)
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    Generic PnP Monitor on Intel HD Graphics Family
    Screen Resolution
    1366 x 768
    Hard Drives
    Samsung SSD 840 PRO Series
    Cooling
    Average temp 75C
    Keyboard
    Standard PS/2 Keyboard
    Mouse
    Wired Dell - HID compliant mouse
    Browser
    Chrome
    Antivirus
    Windows Defender
    Other Info
    Storage: 238GB Samsung SSD 840 PRO Series (SSD)
If you're overclocking, please stop while troubleshooting.
Code: 
Processor may be overclocked! 
Expected Frequency: 2100 
Actual Frequency: 2694 
Overclock Ratio: [COLOR=red]1.28286[/COLOR]

Please read the instructions for Prime95 stress test and run the test.
It looks like there is a problem with the level 0 cache.

Please update the CPU drivers
Code: 
1: kd> lmvm intelppm
start             end                 module name
fffff801`810bd000 fffff801`810db000   intelppm   (deferred)             
    Mapped memory image file: c:\windows\symbol_cache\intelppm.sys\5215CFEB1e000\intelppm.sys
    Image path: \SystemRoot\System32\drivers\intelppm.sys
    Image name: intelppm.sys
    Timestamp:        [U]Thu Aug 22 10:46:35 2013[/U] (5215CFEB)
    CheckSum:         00026EA5
    ImageSize:        0001E000
    File version:     6.3.9600.16384
    Product version:  6.3.9600.16384
    File flags:       0 (Mask 3F)
    File OS:          40004 NT Win32
    File type:        3.7 Driver
    File date:        00000000.00000000
    Translations:     0409.04b0
    CompanyName:      Microsoft Corporation
    ProductName:      Microsoft® Windows® Operating System
    InternalName:     intelppm.sys
    OriginalFilename: intelppm.sys
    ProductVersion:   6.3.9600.16384
    FileVersion:      6.3.9600.16384 (winblue_rtm.130821-1623)
    FileDescription:  Processor Device Driver
    LegalCopyright:   © Microsoft Corporation. All rights reserved.
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset
Thanks so much for this! I already ran the Prime95 stress test for 16 hours yesterday, without any error. I will update the drivers and let you know :)
 

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Latitude E7440
    CPU
    Intel(R) Core(TM) i7-4600U CPU @2.10GHz 2.70GHz
    Motherboard
    Dell Inc. 07F3F4 (SOCKET 0)
    Memory
    16 GBDual-Channel DDR3 @ 798MHz (11-11-11-28)
    Graphics Card(s)
    Generic PnP Monitor (1366x768@60Hz); Intel HD Graphics Family(Dell) (device ID 8086-0A16)
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    Generic PnP Monitor on Intel HD Graphics Family
    Screen Resolution
    1366 x 768
    Hard Drives
    Samsung SSD 840 PRO Series
    Cooling
    Average temp 75C
    Keyboard
    Standard PS/2 Keyboard
    Mouse
    Wired Dell - HID compliant mouse
    Browser
    Chrome
    Antivirus
    Windows Defender
    Other Info
    Storage: 238GB Samsung SSD 840 PRO Series (SSD)
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