Windows 8 and 8.1 Forums


BSOD on Win8.1 every 5 min while using Chrome

  1. #1


    Posts : 7
    Windows 8.1 Pro 64-bit

    BSOD on Win8.1 every 5 min while using Chrome


    Hi all,

    So relieved to have found this forum. My Dell laptop suddenly started having BSOD a couple of days ago, at intervals as short as 5 minutes. It comes up as a WHEA_UNCORRECTABLE_ERROR.

    I am mostly using Chrome but I don't think exclusively. I've uploaded the ZIP file.

    Thank you for any help you can give me!

      My System SpecsSystem Spec

  2. #2



    BSOD Kernel Dump Analyst
    Posts : 2,274
    Windows 10 Pro


    Hi peckhamrye25,

    Welcome to the 8forums.
    There is something I need you to do, please fill in your specs:
    Click on user cp in the right side of the top of the page > my settings list on the left side on the page> 2nd from above.

    The
    WHEA_UNCORRECTABLE_ERROR error mostly is caused by damaged hardware, or wrong/corrupted drivers.
    Knowing the specs will make it easier to find the cause.
    Also, make sure you're not overclocking anything.

    Code:
    CPUID:        "Intel(R) Core(TM) i7-4600U CPU @ 2.10GHz"
    MaxSpeed:     2100
    CurrentSpeed: 2694
    
    Processor may be overclocked!
    Expected Frequency:   2100
    Actual Frequency:     2694
    Overclock Ratio:      1.28286
      My System SpecsSystem Spec

  3. #3


    Posts : 7
    Windows 8.1 Pro 64-bit


    Thank you - I've put in all the info I know/can figure out. Let me know if I've omitted something important.
      My System SpecsSystem Spec

  4. #4



    BSOD Kernel Dump Analyst
    Posts : 2,274
    Windows 10 Pro


    Download speccy for the specs.
      My System SpecsSystem Spec

  5. #5


    Posts : 7
    Windows 8.1 Pro 64-bit


    Thanks - updated specs using Speccy. Couldn't find info for PSU, case, cooling or internet speed - hope this is OK?
      My System SpecsSystem Spec

  6. #6



    BSOD Kernel Dump Analyst
    Posts : 2,274
    Windows 10 Pro


    Its good enough

    Because this error is in most cases either driver or hardware please follow these instructions:
    For the RAM please do the following
    Download and run MemTest86+, How to test and diagnose your ram with MemTest86+ | Sevenforums.
    Run MemTest86+ for at least 8 passes.
    Suggested to do this overnight, because this test could take a while.

    For testing the CPU please read the instructions of this site carefully.

    Go to your BIOS and make sure the settings are set to default settings.
    How to get into the BIOS: before windows loads (see attachment) press f2

    Before this
    Attachment 64857
      My System SpecsSystem Spec

  7. #7


    Posts : 7
    Windows 8.1 Pro 64-bit


    Hi there! I have run the Memtest software for 9 passes with no errors - will test the CPU now
      My System SpecsSystem Spec

  8. #8


    Posts : 7
    Windows 8.1 Pro 64-bit


    Hi! I ran the Prime95 test for 16 hours with no errors (and interestingly did not experience a single BSOD for the duration). Exited the programme, and 10 minutes later had a BSOD :S Went into the BIOS now and as far as I can see everything's set to default. What should I do next?
      My System SpecsSystem Spec

  9. #9



    BSOD Kernel Dump Analyst
    Posts : 2,274
    Windows 10 Pro


    Please upload a new zip file using the DM Log Collector tool or the BSOD Inspector.
      My System SpecsSystem Spec

  10. #10


    Posts : 7
    Windows 8.1 Pro 64-bit


    Here is the new zip file - thank you!

    Attachment 64926
      My System SpecsSystem Spec

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BSOD on Win8.1 every 5 min while using Chrome
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