Windows 8 and 8.1 Forums


BSOD while watching Netflix VIDEO_SCHEDULER_INTERNAL_ERROR

  1. #1


    Posts : 15
    Windows 8.1

    BSOD while watching Netflix VIDEO_SCHEDULER_INTERNAL_ERROR


    Hello everyone,

    I recently had a BSOD while watching Netflix. I did a little research of my own, and it looks like it is my Intel Graphics controller that had the problem.

    Attachment 64775

    I tried to update the driver automatically through Windows,but it told me it was already up to date. I then downloaded this driver : win64_153623.exe (version 10.18.14.4251) and tried to install manually, but I received an error that this file was not valid for my computer.

    I also tried to use the Intel "manage drivers" utility, but it did not detect any drivers on my system.

    Could you give me a few tips for solving this problem ? Thank you very much !

    For reference I an running Windows 8.1 with all critical updates, Intel Graphics 4600 + Nvidia GTX 860M, 8Go Ram, Core i7.

      My System SpecsSystem Spec

  2. #2



    BSOD Kernel Dump Analyst
    Posts : 2,274
    Windows 10 Pro


    Please fill in your specs:
    Click on user cp in the right side of the top of the page > my settings list on the left side on the page> 2nd from above.

    This to make analysing easier.
      My System SpecsSystem Spec

  3. #3


    Posts : 15
    Windows 8.1


    Specs filled in !
      My System SpecsSystem Spec

  4. #4



    BSOD Kernel Dump Analyst
    Posts : 2,274
    Windows 10 Pro


    Which graphics card do you use?
    Best is to disable 1 of them as it could be the cause of the bluescreen.
      My System SpecsSystem Spec

  5. #5


    Posts : 15
    Windows 8.1


    Most of the time I just use the integrated Intel graphics card, except for playing video games. Do you have another solution ? Because I would rather not have to use the Nvidia one all the time (battery consumption, etc.).

    For instance, is there a way I could update the drivers ?
      My System SpecsSystem Spec

  6. #6



    BSOD Kernel Dump Analyst
    Posts : 2,274
    Windows 10 Pro


    The cause of the crash is dxgmms1.sys which is the driver for DirectX Graphics MMS.
    I think that due to using 2 GPU's you get this problem.

    Also the dxgmms1.sys driver only gets updated via windows update.

    You could check for updates on the Nvidia site for the Nvidia Stream kernel service driver.
    Also, make sure to also read this thread in case you get problems with the nvidia stream kernel service driver.
      My System SpecsSystem Spec

  7. #7


    Posts : 15
    Windows 8.1


    But I thought that most if not all of high-end laptop had two GPUs nowadays ? This shouldn't be a problem. In the meantime I have updated my Nvidia drivers.

    Is it possible that a Windows update caused this error ? I did one last night and haven't had the problem before.
      My System SpecsSystem Spec

  8. #8



    BSOD Kernel Dump Analyst
    Posts : 2,274
    Windows 10 Pro


    I'm saying it COULD be the cause, but I'm not sure as it could also be something else.

    Only if there was an update that has something to do with the video drivers.

    EDIT:
    Whenever you get a new bluescreen, please upload a new zip file using the DM Log Collector tool in order to troubleshoot with up to date information.

    Also please perform sfc/scannow in admin command prompt.
      My System SpecsSystem Spec

  9. #9


    Posts : 15
    Windows 8.1


    OK, will keep you posted.

    I ran sfc /scannow, log is attached. I had a look, but it doesn't seem like anything important is unrepaired.

    Attachment 64778

    Thanks !
      My System SpecsSystem Spec

  10. #10



    BSOD Kernel Dump Analyst
    Posts : 2,274
    Windows 10 Pro


    Some false positive are flagged.
      My System SpecsSystem Spec

BSOD while watching Netflix VIDEO_SCHEDULER_INTERNAL_ERROR
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