Windows 8 and 8.1 Forums

BSOD during general use

  1. #1


    Posts : 19
    Windows 8.1

    BSOD during general use


    It is constantly happening. So, I cannot pinpoint what is causing it. It says to search for KERNAL or CRITICAL PROCESS DIED. IT also does not complete the data collection as it immediately restarts after a few seconds. I will upload what I think is something related to the dump file but I cannot locate the actual file in the root folder. Thank you for your help.Attachment 64731

      My System SpecsSystem Spec

  2. #2



    BSOD Kernel Dump Analyst
    Posts : 2,273
    Windows 10 Pro


    Please run the tool again, there are no dump files.
    Please check C:\Windows\Minidump and make sure there are at least 1 dump file

    (C: is the letter of the windows partition, if your windows partition has another letter use that letter.\)
      My System SpecsSystem Spec

  3. #3


    Posts : 19
    Windows 8.1


    That is the issue i'm also having, there are no dump files to be found. I searched on the root folder and in windows with no luck. I even checked the dump file path in System Properties and it is pathed to the default location. I do notice that the fan runs very high all the time and it does crash when I only have a few windows open or when I am attempting to update it.
      My System SpecsSystem Spec

  4. #4



    BSOD Kernel Dump Analyst
    Posts : 2,273
    Windows 10 Pro


    Without dump files, nobody can help, except if you want to guess in the wild without any direction.
      My System SpecsSystem Spec

  5. #5


    Posts : 19
    Windows 8.1


    Is there a way to force dump file or anything of that nature?
      My System SpecsSystem Spec

  6. #6



    BSOD Kernel Dump Analyst
    Posts : 2,273
    Windows 10 Pro


    It should be created whenever you get a bluescreen.
      My System SpecsSystem Spec

  7. #7


    Posts : 19
    Windows 8.1


    Ok. I am at a loss. It doesn't create any kind of dump files nor does it let me do anything due to it blue screening on its own after I open a few windows. Should I just do a completely fresh install?
      My System SpecsSystem Spec

  8. #8



    BSOD Kernel Dump Analyst
    Posts : 2,273
    Windows 10 Pro


    What programs do you startup with?
    Open taskmanager > tab startup

    Please make a screenshot of it.
      My System SpecsSystem Spec

  9. #9


    Posts : 19
    Windows 8.1


    Sure thing. I also double checked the memory dump location and it was %systemroot%\Minidump. Is that ok? I changed to the one you specified to see if that does anything.Attachment 64746
      My System SpecsSystem Spec

  10. #10



    BSOD Kernel Dump Analyst
    Posts : 2,273
    Windows 10 Pro


    Disable everything except for kaspersky.
    Press winlogo + r, type msconfig press enter. Go to services tab, check 'hide microsoft services' below and disable everything except for kaspersky.

    Reboot and see if the crash still occurs.
      My System SpecsSystem Spec

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BSOD during general use
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