Windows 8 and 8.1 Forums


SYSTEM_SERVICE_EXCEPTION on startup

  1. #1


    Posts : 2
    Windows 8.1

    SYSTEM_SERVICE_EXCEPTION on startup


    Hello,
    Since 3 days ago the computer I'm using has not been able to startup, showing a BSOD with SYSTEM_SERVICE_EXCEPTION with bug check code 0x0000003b right after Windows finishes loading.

    Thanks in advance for any help,
    Andrius

      My System SpecsSystem Spec

  2. #2



    BSOD Kernel Dump Analyst
    Posts : 2,274
    Windows 10 Pro


    Hi Andrius,

    Welcome to the 8forums.

    Causes for the bluescreens are:
    Code:
    *** WARNING: Unable to verify timestamp for RiftEnabler.sys 
    *** ERROR: Module load completed but symbols could not be loaded for RiftEnabler.sys
    Code:
    *** WARNING: Unable to verify timestamp for igdkmd64.sys 
    *** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
    If riftenabler.sys (Oculus VR Rift Display) a video driver is, please uninstall it using revo uninstaller free.

    If you're using a laptop, go to your manufacturer and update the Intel Graphics Driver via their site.
    If you're using a desktop, go to the site of Intel to update the Intel Graphics Driver.

    If you get any new crashes, please use the DM Collector tool again and upload the zip file.


    The following is for information purposes only.
    Code:
     The following information contains the relevant information from the blue screen analysis: 
    **************************Sun Aug 9 15:27:29.785 2015 (UTC + 2:00)************************** 
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64 
    
    System Uptime:0 days 0:00:09.442 
    
    *** WARNING: Unable to verify timestamp for RiftEnabler.sys 
    
    *** ERROR: Module load completed but symbols could not be loaded for RiftEnabler.sys 
    
    Probably caused by :RiftEnabler.sys ( RiftEnabler+4335 ) 
    
    BugCheck 3B, {c0000005, 0, ffffd0010bb857a0, 0} 
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b) 
    
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck 
    Arg2: 0000000000000000, Address of the instruction which caused the bugcheck 
    Arg3: ffffd0010bb857a0, Address of the context record for the exception that caused the bugcheck 
    Arg4: 0000000000000000, zero. 
    BUGCHECK_STR: 0x3B 
    
    DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT 
    
    PROCESS_NAME: csrss.exe 
    
    FAILURE_BUCKET_ID: 0x3B_RiftEnabler+4335 
    
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии`` 
    **************************Fri Aug 7 17:46:53.873 2015 (UTC + 2:00)************************** 
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64 
    
    System Uptime:0 days 0:00:12.531 
    
    *** WARNING: Unable to verify timestamp for RiftEnabler.sys 
    
    *** ERROR: Module load completed but symbols could not be loaded for RiftEnabler.sys 
    
    Probably caused by :RiftEnabler.sys ( RiftEnabler+4335 ) 
    
    BugCheck 3B, {c0000005, 0, ffffd0005f2087a0, 0} 
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b) 
    
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck 
    Arg2: 0000000000000000, Address of the instruction which caused the bugcheck 
    Arg3: ffffd0005f2087a0, Address of the context record for the exception that caused the bugcheck 
    Arg4: 0000000000000000, zero. 
    BUGCHECK_STR: 0x3B 
    
    DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT 
    
    PROCESS_NAME: csrss.exe 
    
    FAILURE_BUCKET_ID: 0x3B_RiftEnabler+4335 
    
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии`` 
    **************************Fri Aug 7 11:46:36.309 2015 (UTC + 2:00)************************** 
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64 
    
    System Uptime:0 days 0:00:08.966 
    
    *** WARNING: Unable to verify timestamp for RiftEnabler.sys 
    
    *** ERROR: Module load completed but symbols could not be loaded for RiftEnabler.sys 
    
    Probably caused by :RiftEnabler.sys ( RiftEnabler+4335 ) 
    
    BugCheck 3B, {c0000005, 0, ffffd001130167a0, 0} 
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b) 
    
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck 
    Arg2: 0000000000000000, Address of the instruction which caused the bugcheck 
    Arg3: ffffd001130167a0, Address of the context record for the exception that caused the bugcheck 
    Arg4: 0000000000000000, zero. 
    BUGCHECK_STR: 0x3B 
    
    DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT 
    
    PROCESS_NAME: csrss.exe 
    
    FAILURE_BUCKET_ID: 0x3B_RiftEnabler+4335 
    
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии`` 
    **************************Sun Jun 14 12:37:18.342 2015 (UTC + 2:00)************************** 
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64 
    
    System Uptime:0 days 4:37:08.000 
    
    *** WARNING: Unable to verify timestamp for igdkmd64.sys 
    
    *** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys 
    
    Probably caused by :igdkmd64.sys ( igdkmd64+62ae6 ) 
    
    BugCheck 133, {0, 501, 500, 0} 
    BugCheck Info: DPC_WATCHDOG_VIOLATION (133) 
    
    Arguments: 
    Arg1: 0000000000000000, A single DPC or ISR exceeded its time allotment. The offending 
    component can usually be identified with a stack trace. 
    Arg2: 0000000000000501, The DPC time count (in ticks). 
    Arg3: 0000000000000500, The DPC time allotment (in ticks). 
    Arg4: 0000000000000000 
    BUGCHECK_STR: 0x133 
    
    DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT 
    
    PROCESS_NAME: System 
    
    FAILURE_BUCKET_ID: 0x133_DPC_igdkmd64+62ae6 
    
    CPUID: "Intel(R) Core(TM) i7-4710HQ CPU @ 2.50GHz" 
    
    MaxSpeed: 2500 
    
    CurrentSpeed: 2494 
    
    BIOS Version G750JS.207 
    
    BIOS Release Date 05/06/2014 
    
    Manufacturer ASUSTeK COMPUTER INC. 
    
    Product Name G750JS 
    
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии`` 
    **************************Sun Jun 14 12:37:18.342 2015 (UTC + 2:00)************************** 
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64 
    
    System Uptime:0 days 4:37:08.000 
    
    *** WARNING: Unable to verify timestamp for igdkmd64.sys 
    
    *** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys 
    
    Probably caused by :igdkmd64.sys ( igdkmd64+62ae6 ) 
    
    BugCheck 133, {0, 501, 500, 0} 
    BugCheck Info: DPC_WATCHDOG_VIOLATION (133) 
    
    Arguments: 
    Arg1: 0000000000000000, A single DPC or ISR exceeded its time allotment. The offending 
    component can usually be identified with a stack trace. 
    Arg2: 0000000000000501, The DPC time count (in ticks). 
    Arg3: 0000000000000500, The DPC time allotment (in ticks). 
    Arg4: 0000000000000000 
    BUGCHECK_STR: 0x133 
    
    DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT 
    
    PROCESS_NAME: System 
    
    FAILURE_BUCKET_ID: 0x133_DPC_igdkmd64+62ae6 
    
    CPUID: "Intel(R) Core(TM) i7-4710HQ CPU @ 2.50GHz" 
    
    MaxSpeed: 2500 
    
    CurrentSpeed: 2494 
    
    BIOS Version G750JS.207 
    
    BIOS Release Date 05/06/2014 
    
    Manufacturer ASUSTeK COMPUTER INC. 
    
    Product Name G750JS
      My System SpecsSystem Spec

  3. #3


    Posts : 2
    Windows 8.1


    Thank you for pin-pointing the problem. Removing the OVR drivers fixed the problem. It seems I was not the only one having issues with this driver.To fully remove it I had to manually delete riftenabler.sys from System32/drivers folder and edit the registry.
      My System SpecsSystem Spec

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