Windows 8 and 8.1 Forums


random crashes when idle, seems to be video card related

  1. #1


    Posts : 4
    Windows 8.1 Pro x64

    random crashes when idle, seems to be video card related


    Hey, folks!

    Please help me. I'm encountering random crashes when i leave my PC idle for some time. It occurs in arbitrary intervals. When it crashes i hear the Mainboard "beep" like the PC is booting, the screen gets black and my keayboard and mouse lighting turns off and the fans keep spinning in a constant manner. The only solution then is to press the power button and the PC boots like after a regular shut down.
    I think it's caused by the video card driver because the action center shows following details (sorry, don't have a english translation of this information):

    Code:
    Problemsignatur
    Problemereignisame:    BlueScreen
    Code:    100000ea
    Parameter 1:    ffffe0011d0ae080
    Parameter 2:    0
    Parameter 3:    0
    Parameter 4:    0
    Betriebssystemversion:    6_3_9600
    Service Pack:    0_0
    Produkt:    256_1
    Betriebsystemversion:    6.3.9600.2.0.0.256.103
    Gebietsschema-ID:    3079
    
    
    Weitere Informationen Чber das Problem
    Bucket-ID:    0xEA_IMAGE_atikmdag.sys
    I cleaned already with DDU and installed the newest AMD Catalyst 15.7.1 but it happened again, the information above is from the last crash. The Action Center says there is a solution, but when clicking to download the solution there is nothing except the info that there was an error downloading the solution.

    Thanks in advance!
    best regards

      My System SpecsSystem Spec

  2. #2



    BSOD Kernel Dump Analyst
    Posts : 2,274
    Windows 10 Pro


    All the crashes are caused by ATI Video driver.
    Code:
    *** WARNING: Unable to verify timestamp for atikmdag.sys 
    *** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
    Try to remove the Catalyst Control Center and only install the Display Driver.

    Recommended to update following drivers:
    Code:
    Logitech Keyboard
    LGBusEnum.sys Tue Nov 24 02:36:48 2009 (4B0B38B0)
    http://http://www.logitech.com/en-us...oads/downloads
    
    LGVirHid.sys Tue Nov 24 02:36:48 2009 (4B0B38B0) 
    Logitech Gamepanel Virtual HID Device Driver
    http://http://www.logitech.com/en-us...oads/downloads
    
    AsUpIO.sys Tue Aug 3 04:47:59 2010 (4C57835F) 
    ASUS hardware monitoring software related
    ASUSTeK Computer Inc. -Support- Drivers and Download
    
    ASUSFILTER.sys Tue Sep 20 17:46:33 2011 (4E78B559) 
    ASUS USB Hub filter driver
    ASUSTeK Computer Inc. -Support- Drivers and Download

    The following is for information purposes only.
    Code:
     The following information contains the relevant information from the blue screen analysis: 
    **************************Sat Aug 8 23:30:32.064 2015 (UTC + 2:00)************************** 
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64 
    
    System Uptime:0 days 7:27:45.718 
    
    *** WARNING: Unable to verify timestamp for atikmdag.sys 
    
    *** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys 
    
    Probably caused by :dxgkrnl.sys ( dxgkrnl!TdrTimedOperationBugcheckOnTimeout+4d ) 
    
    BugCheck 100000EA, {ffffe0011d0ae080, 0, 0, 0} 
    BugCheck Info: THREAD_STUCK_IN_DEVICE_DRIVER_M (100000ea) 
    
    Arguments: 
    Arg1: ffffe0011d0ae080, Pointer to a stuck thread object. Do .thread then kb on it to find 
    the hung location. 
    Arg2: 0000000000000000, Pointer to a DEFERRED_WATCHDOG object. 
    Arg3: 0000000000000000, Pointer to offending driver name. 
    Arg4: 0000000000000000, Number of times "intercepted" bugcheck 0xEA was hit (see notes). 
    BUGCHECK_STR: 0xEA 
    
    DEFAULT_BUCKET_ID: GRAPHICS_DRIVER_FAULT 
    
    PROCESS_NAME: LogonUI.exe 
    
    FAILURE_BUCKET_ID: 0xEA_IMAGE_dxgkrnl.sys 
    
    CPUID: "Intel(R) Core(TM) i5-4690K CPU @ 3.50GHz" 
    
    MaxSpeed: 3500 
    
    CurrentSpeed: 3498 
    
    BIOS Version 2304 
    
    BIOS Release Date 02/12/2015 
    
    Manufacturer ASUS 
    
    Baseboard Manufacturer ASUSTeK COMPUTER INC. 
    
    Product Name All Series 
    
    Baseboard Product MAXIMUS VII IMPACT 
    
    ееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееее`` 
    **************************Fri Aug 7 18:59:01.404 2015 (UTC + 2:00)************************** 
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64 
    
    System Uptime:0 days 23:25:20.453 
    
    *** WARNING: Unable to verify timestamp for atikmdag.sys 
    
    *** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys 
    
    Probably caused by :dxgkrnl.sys ( dxgkrnl!TdrTimedOperationBugcheckOnTimeout+4d ) 
    
    BugCheck 100000EA, {ffffe00098ad3080, 0, 0, 0} 
    BugCheck Info: THREAD_STUCK_IN_DEVICE_DRIVER_M (100000ea) 
    
    Arguments: 
    Arg1: ffffe00098ad3080, Pointer to a stuck thread object. Do .thread then kb on it to find 
    the hung location. 
    Arg2: 0000000000000000, Pointer to a DEFERRED_WATCHDOG object. 
    Arg3: 0000000000000000, Pointer to offending driver name. 
    Arg4: 0000000000000000, Number of times "intercepted" bugcheck 0xEA was hit (see notes). 
    BUGCHECK_STR: 0xEA 
    
    DEFAULT_BUCKET_ID: GRAPHICS_DRIVER_FAULT 
    
    PROCESS_NAME: csrss.exe 
    
    FAILURE_BUCKET_ID: 0xEA_IMAGE_dxgkrnl.sys 
    
    CPUID: "Intel(R) Core(TM) i5-4690K CPU @ 3.50GHz" 
    
    MaxSpeed: 3500 
    
    CurrentSpeed: 3498 
    
    BIOS Version 2304 
    
    BIOS Release Date 02/12/2015 
    
    Manufacturer ASUS 
    
    Baseboard Manufacturer ASUSTeK COMPUTER INC. 
    
    Product Name All Series 
    
    Baseboard Product MAXIMUS VII IMPACT 
    
    ееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееее`` 
    **************************Wed Aug 5 18:03:24.783 2015 (UTC + 2:00)************************** 
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64 
    
    System Uptime:0 days 22:51:10.437 
    
    *** WARNING: Unable to verify timestamp for atikmdag.sys 
    
    *** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys 
    
    Probably caused by :dxgkrnl.sys ( dxgkrnl!TdrTimedOperationBugcheckOnTimeout+4d ) 
    
    BugCheck 100000EA, {ffffe000713bc080, 0, 0, 0} 
    BugCheck Info: THREAD_STUCK_IN_DEVICE_DRIVER_M (100000ea) 
    
    Arguments: 
    Arg1: ffffe000713bc080, Pointer to a stuck thread object. Do .thread then kb on it to find 
    the hung location. 
    Arg2: 0000000000000000, Pointer to a DEFERRED_WATCHDOG object. 
    Arg3: 0000000000000000, Pointer to offending driver name. 
    Arg4: 0000000000000000, Number of times "intercepted" bugcheck 0xEA was hit (see notes). 
    BUGCHECK_STR: 0xEA 
    
    DEFAULT_BUCKET_ID: GRAPHICS_DRIVER_FAULT 
    
    PROCESS_NAME: csrss.exe 
    
    FAILURE_BUCKET_ID: 0xEA_IMAGE_dxgkrnl.sys 
    
    CPUID: "Intel(R) Core(TM) i5-4690K CPU @ 3.50GHz" 
    
    MaxSpeed: 3500 
    
    CurrentSpeed: 3498 
    
    BIOS Version 2304 
    
    BIOS Release Date 02/12/2015 
    
    Manufacturer ASUS 
    
    Baseboard Manufacturer ASUSTeK COMPUTER INC. 
    
    Product Name All Series 
    
    Baseboard Product MAXIMUS VII IMPACT 
    
    ееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееее`` 
    **************************Tue Aug 4 18:24:39.516 2015 (UTC + 2:00)************************** 
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64 
    
    System Uptime:0 days 0:55:28.172 
    
    *** WARNING: Unable to verify timestamp for atikmdag.sys 
    
    *** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys 
    
    Probably caused by :dxgkrnl.sys ( dxgkrnl!TdrTimedOperationBugcheckOnTimeout+4d ) 
    
    BugCheck 100000EA, {ffffe00038b4e880, 0, 0, 0} 
    BugCheck Info: THREAD_STUCK_IN_DEVICE_DRIVER_M (100000ea) 
    
    Arguments: 
    Arg1: ffffe00038b4e880, Pointer to a stuck thread object. Do .thread then kb on it to find 
    the hung location. 
    Arg2: 0000000000000000, Pointer to a DEFERRED_WATCHDOG object. 
    Arg3: 0000000000000000, Pointer to offending driver name. 
    Arg4: 0000000000000000, Number of times "intercepted" bugcheck 0xEA was hit (see notes). 
    BUGCHECK_STR: 0xEA 
    
    DEFAULT_BUCKET_ID: GRAPHICS_DRIVER_FAULT 
    
    PROCESS_NAME: csrss.exe 
    
    FAILURE_BUCKET_ID: 0xEA_IMAGE_dxgkrnl.sys 
    
    CPUID: "Intel(R) Core(TM) i5-4690K CPU @ 3.50GHz" 
    
    MaxSpeed: 3500 
    
    CurrentSpeed: 3498 
    
    BIOS Version 2304 
    
    BIOS Release Date 02/12/2015 
    
    Manufacturer ASUS 
    
    Baseboard Manufacturer ASUSTeK COMPUTER INC. 
    
    Product Name All Series 
    
    Baseboard Product MAXIMUS VII IMPACT 
    
    ееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееее`` 
    **************************Mon Aug 3 21:35:58.595 2015 (UTC + 2:00)************************** 
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64 
    
    System Uptime:0 days 2:34:27.250 
    
    *** WARNING: Unable to verify timestamp for atikmdag.sys 
    
    *** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys 
    
    Probably caused by :dxgkrnl.sys ( dxgkrnl!TdrTimedOperationBugcheckOnTimeout+4d ) 
    
    BugCheck 100000EA, {ffffe0007b2db080, 0, 0, 0} 
    BugCheck Info: THREAD_STUCK_IN_DEVICE_DRIVER_M (100000ea) 
    
    Arguments: 
    Arg1: ffffe0007b2db080, Pointer to a stuck thread object. Do .thread then kb on it to find 
    the hung location. 
    Arg2: 0000000000000000, Pointer to a DEFERRED_WATCHDOG object. 
    Arg3: 0000000000000000, Pointer to offending driver name. 
    Arg4: 0000000000000000, Number of times "intercepted" bugcheck 0xEA was hit (see notes). 
    BUGCHECK_STR: 0xEA 
    
    DEFAULT_BUCKET_ID: GRAPHICS_DRIVER_FAULT 
    
    PROCESS_NAME: csrss.exe 
    
    FAILURE_BUCKET_ID: 0xEA_IMAGE_dxgkrnl.sys 
    
    CPUID: "Intel(R) Core(TM) i5-4690K CPU @ 3.50GHz" 
    
    MaxSpeed: 3500 
    
    CurrentSpeed: 3498 
    
    BIOS Version 2304 
    
    BIOS Release Date 02/12/2015 
    
    Manufacturer ASUS 
    
    Baseboard Manufacturer ASUSTeK COMPUTER INC. 
    
    Product Name All Series 
    
    Baseboard Product MAXIMUS VII IMPACT 
    
    ееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееее`` 
    **************************Sun Aug 2 18:14:35.570 2015 (UTC + 2:00)************************** 
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64 
    
    System Uptime:0 days 0:19:32.225 
    
    *** WARNING: Unable to verify timestamp for atikmdag.sys 
    
    *** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys 
    
    Probably caused by :dxgkrnl.sys ( dxgkrnl!TdrTimedOperationBugcheckOnTimeout+4d ) 
    
    BugCheck 100000EA, {ffffe0017d7f6500, 0, 0, 0} 
    BugCheck Info: THREAD_STUCK_IN_DEVICE_DRIVER_M (100000ea) 
    
    Arguments: 
    Arg1: ffffe0017d7f6500, Pointer to a stuck thread object. Do .thread then kb on it to find 
    the hung location. 
    Arg2: 0000000000000000, Pointer to a DEFERRED_WATCHDOG object. 
    Arg3: 0000000000000000, Pointer to offending driver name. 
    Arg4: 0000000000000000, Number of times "intercepted" bugcheck 0xEA was hit (see notes). 
    BUGCHECK_STR: 0xEA 
    
    DEFAULT_BUCKET_ID: GRAPHICS_DRIVER_FAULT 
    
    PROCESS_NAME: LogonUI.exe 
    
    FAILURE_BUCKET_ID: 0xEA_IMAGE_dxgkrnl.sys 
    
    CPUID: "Intel(R) Core(TM) i5-4690K CPU @ 3.50GHz" 
    
    MaxSpeed: 3500 
    
    CurrentSpeed: 3498 
    
    BIOS Version 2304 
    
    BIOS Release Date 02/12/2015 
    
    Manufacturer ASUS 
    
    Baseboard Manufacturer ASUSTeK COMPUTER INC. 
    
    Product Name All Series 
    
    Baseboard Product MAXIMUS VII IMPACT 
    
    ееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееее`` 
    **************************Fri Jul 31 23:33:57.977 2015 (UTC + 2:00)************************** 
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64 
    
    System Uptime:0 days 3:10:13.375 
    
    *** WARNING: Unable to verify timestamp for atikmdag.sys 
    
    *** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys 
    
    Probably caused by :dxgkrnl.sys ( dxgkrnl!TdrTimedOperationBugcheckOnTimeout+4d ) 
    
    BugCheck 100000EA, {ffffe0005aef9080, 0, 0, 0} 
    BugCheck Info: THREAD_STUCK_IN_DEVICE_DRIVER_M (100000ea) 
    
    Arguments: 
    Arg1: ffffe0005aef9080, Pointer to a stuck thread object. Do .thread then kb on it to find 
    the hung location. 
    Arg2: 0000000000000000, Pointer to a DEFERRED_WATCHDOG object. 
    Arg3: 0000000000000000, Pointer to offending driver name. 
    Arg4: 0000000000000000, Number of times "intercepted" bugcheck 0xEA was hit (see notes). 
    BUGCHECK_STR: 0xEA 
    
    DEFAULT_BUCKET_ID: GRAPHICS_DRIVER_FAULT 
    
    PROCESS_NAME: csrss.exe 
    
    FAILURE_BUCKET_ID: 0xEA_IMAGE_dxgkrnl.sys 
    
    CPUID: "Intel(R) Core(TM) i5-4690K CPU @ 3.50GHz" 
    
    MaxSpeed: 3500 
    
    CurrentSpeed: 3498 
    
    BIOS Version 2304 
    
    BIOS Release Date 02/12/2015 
    
    Manufacturer ASUS 
    
    Baseboard Manufacturer ASUSTeK COMPUTER INC. 
    
    Product Name All Series 
    
    Baseboard Product MAXIMUS VII IMPACT 
    
    ееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееееее`` 
    **************************Wed Jul 29 18:33:26.236 2015 (UTC + 2:00)************************** 
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64 
    
    System Uptime:1 days 23:26:36.890 
    
    *** WARNING: Unable to verify timestamp for atikmdag.sys 
    
    *** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys 
    
    Probably caused by :dxgkrnl.sys ( dxgkrnl!TdrTimedOperationBugcheckOnTimeout+4d ) 
    
    BugCheck 100000EA, {ffffe000b4df4080, 0, 0, 0} 
    BugCheck Info: THREAD_STUCK_IN_DEVICE_DRIVER_M (100000ea) 
    
    Arguments: 
    Arg1: ffffe000b4df4080, Pointer to a stuck thread object. Do .thread then kb on it to find 
    the hung location. 
    Arg2: 0000000000000000, Pointer to a DEFERRED_WATCHDOG object. 
    Arg3: 0000000000000000, Pointer to offending driver name. 
    Arg4: 0000000000000000, Number of times "intercepted" bugcheck 0xEA was hit (see notes). 
    BUGCHECK_STR: 0xEA 
    
    DEFAULT_BUCKET_ID: GRAPHICS_DRIVER_FAULT 
    
    PROCESS_NAME: csrss.exe 
    
    FAILURE_BUCKET_ID: 0xEA_IMAGE_dxgkrnl.sys 
    
    CPUID: "Intel(R) Core(TM) i5-4690K CPU @ 3.50GHz" 
    
    MaxSpeed: 3500 
    
    CurrentSpeed: 3498 
    
    BIOS Version 2304 
    
    BIOS Release Date 02/12/2015 
    
    Manufacturer ASUS 
    
    Baseboard Manufacturer ASUSTeK COMPUTER INC. 
    
    Product Name All Series 
    
    Baseboard Product MAXIMUS VII IMPACT
      My System SpecsSystem Spec

  3. #3


    Posts : 4
    Windows 8.1 Pro x64


    Thanks for your fast response!

    Quote Originally Posted by axe0 View Post

    Try to remove the Catalyst Control Center and only install the Display Driver.
    Done!
    Crashed again a couple of minutes later.
    New log file attached.

    Recommended to update following drivers:
    Code:
    Logitech Keyboard
    LGBusEnum.sys Tue Nov 24 02:36:48 2009 (4B0B38B0)
    http://http://www.logitech.com/en-us/support-downloads/downloads
    
    LGVirHid.sys Tue Nov 24 02:36:48 2009 (4B0B38B0) 
    Logitech Gamepanel Virtual HID Device Driver
    http://http://www.logitech.com/en-us/support-downloads/downloads
    
    AsUpIO.sys Tue Aug 3 04:47:59 2010 (4C57835F) 
    ASUS hardware monitoring software related
    ASUSTeK Computer Inc. -Support- Drivers and Download
    
    ASUSFILTER.sys Tue Sep 20 17:46:33 2011 (4E78B559) 
    ASUS USB Hub filter driver
    ASUSTeK Computer Inc. -Support- Drivers and Download
    Could not find any appropriate updates.
      My System SpecsSystem Spec

  4. #4



    BSOD Kernel Dump Analyst
    Posts : 2,274
    Windows 10 Pro


    According to the dump file the cause is the same.
    Have you removed the catalyst center and reinstalled the driver or only removed the catalyst center?

    EDIT: when did this crash started to occur? when did you update the video driver?

    EDIT 2:
    - Wed Jul 29 04:46:46 2015 | update driver
    - Wed Jul 29 18:33:26 2015 | first dump file.

    Possible cause, bug in the new driver.
    Possible solution, install an older driver and see if the error still occurs.
    Last edited by axe0; 09 Aug 2015 at 13:27. Reason: Extra information
      My System SpecsSystem Spec

  5. #5


    Posts : 4
    Windows 8.1 Pro x64


    removed catalyst center + driver completely and reinstalled without catalyst center

    updated driver 2 times since it happened first (was after June 20th).
    updated from 15.7 to 15.7.1 yesterday.
    will try to downgrade to older version

    first message with same signature in action center is from Jul 16 2015 21:25

    thanks

    EDIT: found something interesting

    these are the unzipped Catalyst folders in C:\AMD
    going back to Omega 14.12 now
    Last edited by thiospinelsulfi; 09 Aug 2015 at 14:20. Reason: additional information
      My System SpecsSystem Spec

  6. #6


    Posts : 4
    Windows 8.1 Pro x64


    Hey axe0,

    installed Omega 14.12 and no crashes for 2 days since then.

    seems to be solved.

    Thank you very much!
      My System SpecsSystem Spec

  7. #7



    BSOD Kernel Dump Analyst
    Posts : 2,274
    Windows 10 Pro


    You're welcome
      My System SpecsSystem Spec

random crashes when idle, seems to be video card related
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