Windows 8 and 8.1 Forums


computer keeps restarting after win8 install

  1. #1


    Posts : 9
    windows 8 Pro

    computer keeps restarting after win8 install


    Installed win8 pro and the computer keeps restarting and stating this messageabbreviated)
    Your PC ran into a problem
    this problem caused you PC to restart

    C:\\Windows\Minidump\080615-35895-01.dmp
    C:\\Users\Spike\AppData\Local\Temp\WER-64756-0.sysdat.xml
    C:\\Windows\MEMORY.DMP

    see attachment for DM log collector ZIP

    Attachment 64539

      My System SpecsSystem Spec

  2. #2



    BSOD Kernel Dump Analyst
    Posts : 2,274
    Windows 10 Pro


    Hi mich883,

    Welcome to the 8forums.

    1 of the crashes is caused by ATI Video driver, please remove the Catalyst Control Center and only install the Display Driver.
    Code:
    *** WARNING: Unable to verify timestamp for atikmdag.sys 
    *** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
    Make sure you get all available drivers from your manufacturer.


    The following is for information purposes only.
    Code:
    The following information contains the relevant information from the blue screen analysis: 
    **************************Thu Aug 6 18:58:35.820 2015 (UTC + 2:00)************************** 
    Windows 8 Kernel Version 9200 MP (4 procs) Free x86 compatible 
    
    System Uptime:0 days 0:07:56.582 
    
    Probably caused by :Pool_Corruption ( nt!ExDeferredFreePool+8e6 ) 
    
    BugCheck 19, {e, 87d39ac4, 70627375, 1bae5828} 
    BugCheck Info: BAD_POOL_HEADER (19) 
    
    Arguments: 
    Arg1: 0000000e, 
    Arg2: 87d39ac4 
    Arg3: 70627375 
    Arg4: 1bae5828 
    BUGCHECK_STR: 0x19_e 
    
    PROCESS_NAME: System 
    
    FAILURE_BUCKET_ID: 0x19_e_nt!ExDeferredFreePool 
    
    BIOS Version 6.02 
    
    BIOS Release Date 07/21/2010 
    
    Manufacturer Hewlett-Packard 
    
    Baseboard Manufacturer FOXCONN 
    
    Product Name p6674y 
    
    Baseboard Product 2AB1 
    
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии`` 
    **************************Thu Aug 6 18:49:50.953 2015 (UTC + 2:00)************************** 
    Windows 8 Kernel Version 9200 MP (4 procs) Free x86 compatible 
    
    System Uptime:0 days 0:15:09.715 
    
    *** WARNING: Unable to verify timestamp for atikmdag.sys 
    
    *** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys 
    
    Probably caused by :atikmdag.sys ( atikmdag+2c10c0 ) 
    
    BugCheck D1, {427ad243, ff, 0, 93ae10c0} 
    BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1) 
    
    Arguments: 
    Arg1: 427ad243, memory referenced 
    Arg2: 000000ff, IRQL 
    Arg3: 00000000, value 0 = read operation, 1 = write operation 
    Arg4: 93ae10c0, address which referenced memory 
    BUGCHECK_STR: DISABLED_INTERRUPT_FAULT 
    
    PROCESS_NAME: System 
    
    FAILURE_BUCKET_ID: DISABLED_INTERRUPT_FAULT_atikmdag+2c10c0 
    
    BIOS Version 6.02 
    
    BIOS Release Date 07/21/2010 
    
    Manufacturer Hewlett-Packard 
    
    Baseboard Manufacturer FOXCONN 
    
    Product Name p6674y 
    
    Baseboard Product 2AB1
      My System SpecsSystem Spec

  3. #3


    Posts : 9
    windows 8 Pro


    I could not locate the ATI catalyst control center so i reinstalled it and then removed the program entirely. the computer was constantly stating that windows has encountered a problem and needs to restart so i disabled the system failure automatic restart and things now seem to be stable(for now). i tried to download the driver from HP but they only support up to windows 7. tried to update the driver and it says everything is up to date. do you think there is anything else causing this computer to crash, besides the video driver?
      My System SpecsSystem Spec

  4. #4



    BSOD Kernel Dump Analyst
    Posts : 2,274
    Windows 10 Pro


    Please upload a new zip file using the tool, I'd like to take a look at the crashes.
      My System SpecsSystem Spec

  5. #5


    Posts : 9
    windows 8 Pro


    since last post i've upgraded to win 8.1 still no change. here is a new ZIP......
      My System SpecsSystem Spec

  6. #6



    BSOD Kernel Dump Analyst
    Posts : 2,274
    Windows 10 Pro


    Please check {windows partition}\windows\minidump and check if there are any dump files saved.
    The zip is empty of dump files.
    Also please read BSOD but no dump saved?
      My System SpecsSystem Spec

  7. #7


    Posts : 9
    windows 8 Pro


    here are some new logs after BSOD events recently.
      My System SpecsSystem Spec

  8. #8



    BSOD Kernel Dump Analyst
    Posts : 2,274
    Windows 10 Pro


    Download and run MemTest86+ to test your RAM. RAM tutorial with Memtest86+ | Windows 7 Helpforums
    Run MemTest86+ for at least 8 passes. Ideally set it off before you go to bed and leave it overnight, we're looking for zero errors here. A single error will show something's going bad with your RAM.
      My System SpecsSystem Spec

  9. #9


    Posts : 9
    windows 8 Pro


    doesn't appear to be memory related. see attached BSOD log. current errors i have been receiving state..... Kmode_exception_not_handled and IRQL not less or equal.
      My System SpecsSystem Spec

  10. #10


    Posts : 9
    windows 8 Pro


    correction to my last entry i did find memory issues.
      My System SpecsSystem Spec

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computer keeps restarting after win8 install
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