Windows 8 and 8.1 Forums


Crashing randomly, ntoskrnl.exe issue?

  1. #1


    Posts : 7
    Windows 10

    Crashing randomly, ntoskrnl.exe issue?


    I used BlueScreenView to look into the mini dump, but all I got from that was that it has something to do with ntoskrnl.exe.

    I hadn't planned to upgrade from 8.1 to 10 yet, but I thought it might fix my issue. I was wrong.

    I attached the DM Log Collector files.

    Any support/tips appreciated.

      My System SpecsSystem Spec

  2. #2



    BSOD Kernel Dump Analyst
    Posts : 2,273
    Windows 10 Pro


    Hi Jezter,

    Welcome to the 8forums.

    Please run Prime95 to test the CPU with thistutorial | Windows 7 Helpforum.
    It looks like your CPU may be damaged.


    The following is for information purposes only.
    Code:
     The following information contains the relevant information from the blue screen analysis: 
    **************************Thu Aug 6 06:01:14.521 2015 (UTC + 2:00)************************** 
    Windows 8 Kernel Version 10240 MP (8 procs) Free x64 
    
    System Uptime:0 days 0:00:03.259 
    
    Probably caused by :AuthenticAMD 
    
    BugCheck 124, {0, ffffe00044e59038, 0, 0} 
    BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124) 
    
    Arguments: 
    Arg1: 0000000000000000, Machine Check Exception 
    Arg2: ffffe00044e59038, Address of the WHEA_ERROR_RECORD structure. 
    Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value. 
    Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value. 
    BUGCHECK_STR: 0x124_AuthenticAMD 
    
    PROCESS_NAME: System 
    
    FAILURE_BUCKET_ID: 0x124_AuthenticAMD_PROCESSOR_BUS_PRV
      My System SpecsSystem Spec

  3. #3


    Posts : 7
    Windows 10


    I have Prime95 running and it has passed every test thus far. What exactly should I be looking for?
      My System SpecsSystem Spec

  4. #4



    BSOD Kernel Dump Analyst
    Posts : 2,273
    Windows 10 Pro


    Check for updates from your manufacturer if you haven't already.

    Ensure that the machine is adequately cooled. If there is any doubt, open up the side of the PC case (be mindful of any relevant warranty conditions!) and point a mains fan squarely at the motherboard. That will rule out most (lack of) cooling issues.

    If you receive any new BSOD's, please use the tool again.
      My System SpecsSystem Spec

  5. #5


    Posts : 7
    Windows 10


    I am using a custom built rig, I'm fairly certain everything is cooled.

    I used the BIOS to check the temp of my CPU after one of the crashes and everything seemed normal. The CPU is getting a little warm now with the Prime95 test maxing out all 8 cores, but otherwise I don't feel that temperature is an issue.
      My System SpecsSystem Spec

  6. #6


    Posts : 7
    Windows 10


    Also, how long should I leave the Prime95 tests running?
      My System SpecsSystem Spec

  7. #7



    BSOD Kernel Dump Analyst
    Posts : 2,273
    Windows 10 Pro


    I assume you have chosen the Small FFTs test as described in the tutorial. If so run it for 2 hours, sooner when errors occur.


      My System SpecsSystem Spec

  8. #8


    Posts : 7
    Windows 10


    It has been running for two hours now, still no problems.
      My System SpecsSystem Spec

  9. #9



    BSOD Kernel Dump Analyst
    Posts : 2,273
    Windows 10 Pro


    Have you other dump files from before the upgrade?

    Please read this tutorial for driver verifier | Windows 7 Helpforum
      My System SpecsSystem Spec

  10. #10


    Posts : 7
    Windows 10


    I don't have them saved. My minidump got cleared. I already ran driver verifier and it told me everything was perfect.
      My System SpecsSystem Spec

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