Windows 8 and 8.1 Forums


BSOD Shutting Down Computer

  1. #1


    Posts : 6
    Windows 8.1

    BSOD Shutting Down Computer


    Hi guys! I'm new here, so I apologize if I make any mistakes.

    DM Log collector tool zip at the bottom of this post, sorry.

    I have an Acer Aspire V 15 running Windows 8.1 (I didn't see an 8.1 forum, only 8 and 10) and, lately, I have a very strange problem. When I restart my computer, it just sits there with a black screen but the lights on my computer show it is still on. Not wanting to hurt my computer, and not knowing what to do, I just leave it there until about 10 - 20 minutes later it finally boots up, and, upon logging in, it tells me it crashed because of a problem.

    To clear up, when you boot into 8.1 it will give you a message if your computer crashed saying it crashed and had to be restarted. I don't crash when I log in, it just tells me that I had a problem and the computer was restarted because of it and wants to send an error report. Sorry!

    This problem doesn't occur if my computer goes to sleep.

    I want to make sure my computer is okay and this problem is very frustrating. I'd really appreciate it if the people here could help me solve this problem! Thank you so so much in advance.

    Might help to add that my Chrome started freaking out and the reason I restarted was because it kept saying Shockwave Flash was not responding no matter what website I went on. I uninstalled it and reinstalled, then normal Flash wouldn't work, had to reinstall that too, then Adobe AIR wouldn't pop up but said it was running in the processes, and thought to myself.. I haven't restarted my computer in a while, everything is messing up, maybe a restart would fix it. And that's why I restarted it.. but then this happened.

    I ran WinDbg and it said this:
    Probably caused by : ntoskrnl.exe ( nt+150ca0 )
    Unable to load image \SystemRoot\system32\ntoskrnl.exe, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for ntoskrnl.exe
    *** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS Personal
    Built by: 9600.17736.amd64fre.winblue_r9.150322-1500
    Machine Name:
    Kernel base = 0xfffff800`aa215000 PsLoadedModuleList = 0xfffff800`aa4ee850
    Debug session time: Mon Aug 3 23:34:58.405 2015 (UTC - 4:00)
    System Uptime: 11 days 16:28:26.018
    Module name Error
    ntoskrnl The system cannot find the file specified

    I don't know how to use WinDbg, I apologize if the information did not help.

    Here is what the DM Log gave me:

    Attachment 64489

    Thank you very much!

    If you need anything else that I forgot to add, or if I made a mistake, please tell me so I can fix this or provide what you need. Thank you!

      My System SpecsSystem Spec

  2. #2



    BSOD Kernel Dump Analyst
    Posts : 2,274
    Windows 10 Pro


    The cause of the crashes are
    Qualcomm Atheros AR9485WB-EG Wireless Network Adapter driver
    Realtek High Definition Audio Function driver

    Please check your manufacturers site for update.
    If there aren't any updates, try removing and reinstalling the drivers.

    Also, if you are overclocking please stop.


    The following is for information purposes only.
    Code:
    The following information contains the relevant information from the blue screen analysis: 
    **************************Tue Aug 4 05:34:58.405 2015 (UTC + 2:00)************************** 
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64 
    
    System Uptime:11 days 16:28:26.018 
    
    Probably caused by :HDAudBus.sys 
    
    BugCheck 9F, {3, ffffe00178ab4a90, ffffd0012c647960, ffffe00178594670} 
    BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f) 
    
    Arguments: 
    Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time 
    Arg2: ffffe00178ab4a90, Physical Device Object of the stack 
    Arg3: ffffd0012c647960, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack 
    Arg4: ffffe00178594670, The blocked IRP 
    BUGCHECK_STR: 0x9F 
    
    DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT 
    
    PROCESS_NAME: System 
    
    FAILURE_BUCKET_ID: 0x9F_3_POWER_DOWN_RTKVHD64_IMAGE_HDAudBus.sys 
    
    CPUID: "Intel(R) Core(TM) i5-4210U CPU @ 1.70GHz" 
    
    MaxSpeed: 1700 
    
    CurrentSpeed: 2394 
    
    
    Processor may be overclocked! 
    Expected Frequency: 1700 
    Actual Frequency: 2394 
    Overclock Ratio: 1.40824 
    
    BIOS Version V1.09 
    
    BIOS Release Date 07/11/2014 
    
    Manufacturer Acer 
    
    Product Name Aspire V3-572G 
    
    Baseboard Product EA50_HB 
    
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии`` 
    **************************Wed Jul 1 23:18:05.988 2015 (UTC + 2:00)************************** 
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64 
    
    System Uptime:3 days 18:47:42.791 
    
    Probably caused by :pci.sys 
    
    BugCheck 9F, {3, ffffe000e279a060, ffffd0002069b960, ffffe000e3c42010} 
    BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f) 
    
    Arguments: 
    Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time 
    Arg2: ffffe000e279a060, Physical Device Object of the stack 
    Arg3: ffffd0002069b960, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack 
    Arg4: ffffe000e3c42010, The blocked IRP 
    BUGCHECK_STR: 0x9F 
    
    DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT 
    
    PROCESS_NAME: System 
    
    FAILURE_BUCKET_ID: 0x9F_3_POWER_DOWN_athwbx_IMAGE_pci.sys 
    
    CPUID: "Intel(R) Core(TM) i5-4210U CPU @ 1.70GHz" 
    
    MaxSpeed: 1700 
    
    CurrentSpeed: 2394 
    
    
    Processor may be overclocked! 
    Expected Frequency: 1700 
    Actual Frequency: 2394 
    Overclock Ratio: 1.40824 
    
    BIOS Version V1.09 
    
    BIOS Release Date 07/11/2014 
    
    Manufacturer Acer 
    
    Product Name Aspire V3-572G 
    
    Baseboard Product EA50_HB
      My System SpecsSystem Spec

  3. #3


    Posts : 6
    Windows 8.1


    I've never overclocked anything in my life.

    I'll try to update my drivers and report back as quickly as I can on whether or not the issue is fixed, thank you very much!
    --
    My drivers say they're up to date, I'm really iffy on reinstalling my wireless adapter driver because I'm paranoid. I know I sound whiny, but is there anything else I could do to possibly fix it?

    The sticker on my computer promotes "Turboboost" to boost my 1.7 GHz to 2.7 GHz, but I have never used it and don't even know what it is, shamefully. I thought it would be worth mentioning, though?
    Last edited by synaux; 05 Aug 2015 at 03:02. Reason: added info?
      My System SpecsSystem Spec

  4. #4



    BSOD Kernel Dump Analyst
    Posts : 2,274
    Windows 10 Pro


    You could update the drivers from Realtek and https://www.qualcomm.com/contact (scroll down for product support), but its quiet risky because its possible that they're not compatible with your system and you get more BSOD's.
    Thats why I recommend more to uninstall and reinstall the drivers.
      My System SpecsSystem Spec

  5. #5



    BSOD Kernel Dump Analyst
    Posts : 2,274
    Windows 10 Pro


    Quote Originally Posted by synaux View Post
    I've never overclocked anything in my life.

    I'll try to update my drivers and report back as quickly as I can on whether or not the issue is fixed, thank you very much!
    --
    My drivers say they're up to date, I'm really iffy on reinstalling my wireless adapter driver because I'm paranoid. I know I sound whiny, but is there anything else I could do to possibly fix it?

    The sticker on my computer promotes "Turboboost" to boost my 1.7 GHz to 2.7 GHz, but I have never used it and don't even know what it is, shamefully. I thought it would be worth mentioning, though?
    The Turboboost boosts your CPU performance, but if not be cautious with a few things that could cause BSOD's.
    The most important thing is the overheating, that the CPU gets way too hot and your cooling system doesn't provide enough cooling so your CPU gets damaged. I don't think it will happen, because I don't think the manufacturer would add it if your cooling system wasn't good enough, but every hardware component could get damaged.
      My System SpecsSystem Spec

  6. #6


    Posts : 6
    Windows 8.1


    Quote Originally Posted by axe0 View Post
    Quote Originally Posted by synaux View Post
    I've never overclocked anything in my life.

    I'll try to update my drivers and report back as quickly as I can on whether or not the issue is fixed, thank you very much!
    --
    My drivers say they're up to date, I'm really iffy on reinstalling my wireless adapter driver because I'm paranoid. I know I sound whiny, but is there anything else I could do to possibly fix it?

    The sticker on my computer promotes "Turboboost" to boost my 1.7 GHz to 2.7 GHz, but I have never used it and don't even know what it is, shamefully. I thought it would be worth mentioning, though?
    The Turboboost boosts your CPU performance, but if not be cautious with a few things that could cause BSOD's.
    The most important thing is the overheating, that the CPU gets way too hot and your cooling system doesn't provide enough cooling so your CPU gets damaged. I don't think it will happen, because I don't think the manufacturer would add it if your cooling system wasn't good enough, but every hardware component could get damaged.
    Would it be worth mentioning that I had to bring it to a repair shop? Something in my computer might be water damaged or loose. Would it cause these kinds of problems?

    And if something did happen and it is at 2.3 how would I get it back to normal?

    And thank you so much for answering my questions, I really appreciate it.
      My System SpecsSystem Spec

  7. #7



    BSOD Kernel Dump Analyst
    Posts : 2,274
    Windows 10 Pro


    Water damage could cause these problems depending on how much and where.
    Something loose could also cause the same problems depending on what is loose.

    You could get it back to normal by disactivating or uninstalling the turbobooster program.
      My System SpecsSystem Spec

  8. #8


    Posts : 6
    Windows 8.1


    Quote Originally Posted by axe0 View Post
    Water damage could cause these problems depending on how much and where.
    Something loose could also cause the same problems depending on what is loose.

    You could get it back to normal by disactivating or uninstalling the turbobooster program.
    I have never used the program and I don't have it on my computer, so I don't know how, sorry. Could there be anything else that causes it to be at 2.3 instead of 1.7?

    By the way, do you know specifically what would have to be loose to cause the problems? I'm just curious, you don't have to tell me if you don't want to. And again, thank you.
      My System SpecsSystem Spec

  9. #9



    BSOD Kernel Dump Analyst
    Posts : 2,274
    Windows 10 Pro


    Have you cleaned your laptop from the software that your manufacturer has pre-installed on your laptop?

    My guess would be that your network card is a little bit loose and that some water has damaged your audio if it is indeed what you think.
    The water doesn't have to be much, it just needs to be in the 'right' place to damage components.
      My System SpecsSystem Spec

  10. #10


    Posts : 6
    Windows 8.1


    Quote Originally Posted by axe0 View Post
    Have you cleaned your laptop from the software that your manufacturer has pre-installed on your laptop?

    My guess would be that your network card is a little bit loose and that some water has damaged your audio if it is indeed what you think.
    The water doesn't have to be much, it just needs to be in the 'right' place to damage components.
    Yeah, I did get rid of a few things. Some kept showing up as adware so I got rid of them out of fear. But they let me uninstall them normally, so.. I don't know if it could have done something.

    Hmm, thank you for your answer! That's really interesting to know. If I bring it to a repair shop, could they fix it if it was water damaged or would I have to buy a new one?
      My System SpecsSystem Spec

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BSOD Shutting Down Computer
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