Windows 8 and 8.1 Forums


Random Bluescreens caused by Ntoskrnl.exe,hal.dll

  1. #1


    United Kingdom
    Posts : 15
    Windows 8 64 Bit

    Random Bluescreens caused by Ntoskrnl.exe,hal.dll


    I have ran chkdesk and memtest and could not find any problems, and have also bought a new cooler for my cpu as i thought it may be because of heating, but this has still not fixed the problem.
    The latest blue screen was a WHEA_UNCORRECTABLE_ERROR, but IRQL_NOT_LESS_OR_EQUAL have been seen before.
    Here is the dump of the latest
    WHEA_UNCORRECTABLE_ERROR Attachment 64433 . Thanks for reading.

    EDIT: I have not overclocked any of my hardware.
    Last edited by Jayovision; 02 Aug 2015 at 14:47.

      My System SpecsSystem Spec

  2. #2



    BSOD Kernel Dump Analyst
    Posts : 2,274
    Windows 10 Pro


    Please run a CPU stress test Prime95
    If you're CPU isn't damaged it could be possible that your CPU isn't compatible with your system.

    Its recommended to update following drivers
    Code:
    Google Earth or Tunngle (P2P VPN software)
    tap0901t.sys Wed Sep 16 08:02:43 2009 (4AB07F83)
    Google Earth
    
    DAEMON Tools Virtual SCSI Bus Driver
    dtscsibus.sys Sat Aug 16 06:03:03 2014 (53EED7F7)
    Download DAEMON Tools for free - DAEMON-Tools.cc - DAEMON-Tools.cc
    and read this thread as a possible fix for BSOD's with the GPU Streamer Service may freeze your pc | Nvidia



    The following is for information purposes only.
    Code:
     The following information contains the relevant information from the blue screen analysis: 
    **************************Sun Aug 2 21:01:51.335 2015 (UTC + 2:00)************************** 
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64 
    
    System Uptime:0 days 2:22:04.023 
    
    Probably caused by :AuthenticAMD 
    
    BugCheck 124, {0, ffffe001f5ffc028, b0800000, 40151} 
    BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124) 
    
    Arguments: 
    Arg1: 0000000000000000, Machine Check Exception 
    Arg2: ffffe001f5ffc028, Address of the WHEA_ERROR_RECORD structure. 
    Arg3: 00000000b0800000, High order 32-bits of the MCi_STATUS value. 
    Arg4: 0000000000040151, Low order 32-bits of the MCi_STATUS value. 
    BUGCHECK_STR: 0x124_AuthenticAMD 
    
    PROCESS_NAME: chrome.exe 
    
    FAILURE_BUCKET_ID: 0x124_AuthenticAMD_PROCESSOR_CACHE 
    
    BIOS Version 2501 
    
    BIOS Release Date 04/09/2014 
    
    Manufacturer To be filled by O.E.M. 
    
    Baseboard Manufacturer ASUSTeK COMPUTER INC. 
    
    Product Name To be filled by O.E.M. 
    
    Baseboard Product M5A97 LE R2.0
      My System SpecsSystem Spec

  3. #3


    United Kingdom
    Posts : 15
    Windows 8 64 Bit


    Are there any specific settings i should test prime95 with? and for how long.
    EDIT: Launched the program and Worker 8 had an error instantly.
    Quote Originally Posted by axe0 View Post
    Please run a CPU stress test Prime95
    If you're CPU isn't damaged it could be possible that your CPU isn't compatible with your system.

    Its recommended to update following drivers
    Code:
    Google Earth or Tunngle (P2P VPN software)
    tap0901t.sys Wed Sep 16 08:02:43 2009 (4AB07F83)
    Google Earth
    
    DAEMON Tools Virtual SCSI Bus Driver
    dtscsibus.sys Sat Aug 16 06:03:03 2014 (53EED7F7)
    Download DAEMON Tools for free - DAEMON-Tools.cc - DAEMON-Tools.cc
    and read this thread as a possible fix for BSOD's with the GPU Streamer Service may freeze your pc | Nvidia



    The following is for information purposes only.
    Code:
     The following information contains the relevant information from the blue screen analysis: 
    **************************Sun Aug 2 21:01:51.335 2015 (UTC + 2:00)************************** 
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64 
    
    System Uptime:0 days 2:22:04.023 
    
    Probably caused by :AuthenticAMD 
    
    BugCheck 124, {0, ffffe001f5ffc028, b0800000, 40151} 
    BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124) 
    
    Arguments: 
    Arg1: 0000000000000000, Machine Check Exception 
    Arg2: ffffe001f5ffc028, Address of the WHEA_ERROR_RECORD structure. 
    Arg3: 00000000b0800000, High order 32-bits of the MCi_STATUS value. 
    Arg4: 0000000000040151, Low order 32-bits of the MCi_STATUS value. 
    BUGCHECK_STR: 0x124_AuthenticAMD 
    
    PROCESS_NAME: chrome.exe 
    
    FAILURE_BUCKET_ID: 0x124_AuthenticAMD_PROCESSOR_CACHE 
    
    BIOS Version 2501 
    
    BIOS Release Date 04/09/2014 
    
    Manufacturer To be filled by O.E.M. 
    
    Baseboard Manufacturer ASUSTeK COMPUTER INC. 
    
    Product Name To be filled by O.E.M. 
    
    Baseboard Product M5A97 LE R2.0
      My System SpecsSystem Spec

  4. #4


    United Kingdom
    Posts : 15
    Windows 8 64 Bit


    Here is the error. Attachment 64434
    Does this mean my CPU has broken - I'd have to replace it? I did the merged test.
    I have not done any overclocking at all so I really don't know why it would of happened. This errored in under a minute or two.
    EDIT: Just tested again but this time it happened to worker #6
    Last edited by Jayovision; 02 Aug 2015 at 15:31. Reason: additional info
      My System SpecsSystem Spec

  5. #5



    BSOD Kernel Dump Analyst
    Posts : 2,274
    Windows 10 Pro


    The error could be caused by memory issues, wrong voltage, faulty unit and maybe some other things.

    Could you please upload another zip with the other BSOD's as you mentioned more and it could be that there are other causes.
      My System SpecsSystem Spec

  6. #6


    United Kingdom
    Posts : 15
    Windows 8 64 Bit


    Quote Originally Posted by axe0 View Post
    The error could be caused by memory issues, wrong voltage, faulty unit and maybe some other things.

    Could you please upload another zip with the other BSOD's as you mentioned more and it could be that there are other causes.
    Attachment 64435 Here are 3 other dumps which occured last month, all being caused by ntsokrnl.exe and one being caused by hal.dll and ntsokrnl.exe
      My System SpecsSystem Spec

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