Windows 8 and 8.1 Forums


A few BSOD's occurred only during battery use....

  1. #1


    Posts : 13
    Win 8.1 Pro

    A few BSOD's occurred only during battery use....


    Dear everyone!!!

    Not something shocking I believe, but I hope there are people here which had similar problems or perhaps even EXACTLY the same ones as me.

    My specs are:

    Asus N751JX
    Intel(R) Core(TM) i7-4720HQ CPU @ 2.60GHz
    16GB DDR3
    Display adapter 0
    Display name \\.\DISPLAY1
    Name Intel(R) HD Graphics 4600
    Board Manufacturer ASUSTeK Computer Inc.
    Memory size 1024 MB
    PCI device bus 0 (0x0), device 2 (0x2), function 0 (0x0)
    Vendor ID 0x8086 (0x1043)
    Model ID 0x0416 (0x17BD)
    Performance Level 0

    Display adapter 1
    Name NVIDIA GeForce GTX 950M
    Board Manufacturer ASUSTeK Computer Inc.
    Codename GM107
    Technology 28 nm
    Memory size 4095 MB
    PCI device bus 1 (0x1), device 0 (0x0), function 0 (0x0)
    Vendor ID 0x10DE (0x1043)
    Model ID 0x139A (0x17BD)
    Performance Level 0

    I managed to open the .dmp file with the help of WinDbg. And I put the "Symbols" directory on the OS drive.

    This is what it said after analyzing it:

    7: kd> !analyze -v
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    DRIVER_POWER_STATE_FAILURE (9f)
    A driver has failed to complete a power IRP within a specific time.
    Arguments:
    Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
    Arg2: ffffe001cb5eb060, Physical Device Object of the stack
    Arg3: ffffd0016a1db960, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
    Arg4: ffffe001cb52e010, The blocked IRP

    Debugging Details:
    ------------------


    DRVPOWERSTATE_SUBCODE: 3

    IMAGE_NAME: pci.sys

    DEBUG_FLR_IMAGE_TIMESTAMP: 53d0f1d4

    MODULE_NAME: pci

    FAULTING_MODULE: fffff8019f81e000 pci

    CUSTOMER_CRASH_COUNT: 1

    DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT

    BUGCHECK_STR: 0x9F

    PROCESS_NAME: System

    CURRENT_IRQL: 2

    ANALYSIS_VERSION: 6.3.9600.17237 (debuggers(dbg).140716-0327) amd64fre

    DPC_STACK_BASE: FFFFD0016A1E2FB0

    STACK_TEXT:
    ffffd001`6a1db928 fffff803`16210782 : 00000000`0000009f 00000000`00000003 ffffe001`cb5eb060 ffffd001`6a1db960 : nt!KeBugCheckEx
    ffffd001`6a1db930 fffff803`162106a2 : ffffe001`cb5e0618 00000000`00000001 ffffe001`cb5e0650 fffff803`160ac391 : nt!PopIrpWatchdogBugcheck+0xde
    ffffd001`6a1db990 fffff803`160ae2d8 : 00000000`00000000 ffffd001`6a1dbae0 00000000`00000001 00000000`00000002 : nt!PopIrpWatchdog+0x32
    ffffd001`6a1db9e0 fffff803`1615c7ea : ffffd001`6a1ac180 ffffd001`6a1ac180 ffffd001`6a1b83c0 ffffe001`cb28f040 : nt!KiRetireDpcList+0x4f8
    ffffd001`6a1dbc60 00000000`00000000 : ffffd001`6a1dc000 ffffd001`6a1d6000 00000000`00000000 00000000`00000000 : nt!KiIdleLoop+0x5a


    STACK_COMMAND: kb

    FOLLOWUP_NAME: MachineOwner

    IMAGE_VERSION: 6.3.9600.17238

    FAILURE_BUCKET_ID: 0x9F_3_ACPI_IMAGE_pci.sys

    BUCKET_ID: 0x9F_3_ACPI_IMAGE_pci.sys

    ANALYSIS_SOURCE: KM

    FAILURE_ID_HASH_STRING: km:0x9f_3_acpi_image_pci.sys

    FAILURE_ID_HASH: {20ddeb92-07eb-ebdc-bd08-44da71ffbd68}

    Followup: MachineOwner

    Last time it happened again (is added to the uploaded file) but then I had no more battery left and it went into a BSOD. Again, it only happens during battery use and only when I am not at my notebook. If I am busy doing things it never happens. On AC power indeed, it does NEVER happen.

      My System SpecsSystem Spec

  2. #2


    Posts : 13
    Win 8.1 Pro


    I just had another crash after turning my laptop on from sleep mode....
      My System SpecsSystem Spec

  3. #3



    BSOD Kernel Dump Analyst
    Posts : 2,274
    Windows 10 Pro


    Then please upload a new zip file with the tool.
      My System SpecsSystem Spec

  4. #4


    Posts : 13
    Win 8.1 Pro


    Hello. Thanks for replying! Actually I already deleted the last .dmp file in the Minidump dir. Nothing really has changed. The first file uploaded in my first post has 2 .dmp files with the same cause. It should provide you all information you need. I hope you figure it out exactly.
      My System SpecsSystem Spec

  5. #5



    BSOD Kernel Dump Analyst
    Posts : 2,274
    Windows 10 Pro


    The BSOD's are caused by acpi.sys driver which is a driver from windows.
    Open an admin command prompt and type sfc/scannow, reboot after it finished and try it again.
    Please post the result.

    Please go to your manufacturer site and check for driver updates

    Please update or remove following drivers/programs.
    If some of these drivers are from your manufacturer, don't update them unless there are updates available from your manufacturers site
    Code:
    TeamViewerVPN Network Adapter
    teamviewervpn.sys Thu Dec 13 10:22:09 2007 (4760F9C1) 
    https://www.teamviewer.com/en/download/windows.aspx
    
    VNC Mirror Miniport - VNC Server - RealVNC Ltd
    vncmirror.sys Fri Mar 14 18:43:05 2008 (47DAB929)\
    RealVNCฎ Support
    
    XBox USB wireless controller
    xusb21.sys Wed Apr 8 16:28:44 2009 (49DCB49C) 
    Software Downloads | Microsoft Hardware
    
    LENOVO ATK Hotkey ATK0101 ACPI UTILITY
    ASMMAP64.sys Thu Jul 2 11:13:26 2009 (4A4C7A36)
    Official Lenovo Support Home - Lenovo Support (NL)
    
    Cyberlink PowerDVD driver
    ntk_PowerDVD_64.sys Tue Aug 3 11:04:12 2010 (4C57DB8C)
    Best Video Editing, Photo Editing, & Blu-ray Media Player | CyberLink
    
    CyberLink FCL Driver
    000.fcl Fri Nov 19 01:53:28 2010 (4CE5CA88) 
    http://www.gocyberlink.com
    
    nVidia Streaming Kernel service
    NvStreamKms.sys Sat Nov 22 08:46:45 2014 (54703F65)
    http://www.nvidia.com/Download/index.aspx?lang=en-us
    
    SCSI Pass Through Direct Host - Daemon Tools
    sptd.sys Thu Dec 11 15:52:44 2014 (5489AFBC) 
    http://www.daemon-tools.cc/eng/downloads
    
    Asus Charger Driver
    AiCharger.sys Wed Dec 17 04:02:23 2014 (5490F23F) 
    http://support.asus.com/download/opt...x?SLanguage=en

    The following is for information purposes only.
    Code:
    The following information contains the relevant information from the blue screen analysis: 
    **************************Wed Jul 29 21:24:46.129 2015 (UTC + 2:00)************************** 
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64 
    
    System Uptime:0 days 22:04:43.819 
    
    Probably caused by :pci.sys 
    
    BugCheck 9F, {3, ffffe0017b2c2060, fffff801c299b960, ffffe0017c321b40} 
    BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f) 
    
    Arguments: 
    Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time 
    Arg2: ffffe0017b2c2060, Physical Device Object of the stack 
    Arg3: fffff801c299b960, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack 
    Arg4: ffffe0017c321b40, The blocked IRP 
    BUGCHECK_STR: 0x9F 
    
    DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT 
    
    PROCESS_NAME: System 
    
    FAILURE_BUCKET_ID: 0x9F_3_ACPI_IMAGE_pci.sys 
    
    CPUID: "Intel(R) Core(TM) i7-4720HQ CPU @ 2.60GHz" 
    
    MaxSpeed: 2600 
    
    CurrentSpeed: 2594 
    
    BIOS Version N751JX.202 
    
    BIOS Release Date 01/12/2015 
    
    Manufacturer ASUSTeK COMPUTER INC. 
    
    Product Name N751JX 
    
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ`` 
    **************************Mon Jul 27 17:26:38.526 2015 (UTC + 2:00)************************** 
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64 
    
    System Uptime:0 days 22:59:38.218 
    
    Probably caused by :pci.sys 
    
    BugCheck 9F, {3, ffffe001cb5eb060, ffffd0016a1db960, ffffe001cb52e010} 
    BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f) 
    
    Arguments: 
    Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time 
    Arg2: ffffe001cb5eb060, Physical Device Object of the stack 
    Arg3: ffffd0016a1db960, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack 
    Arg4: ffffe001cb52e010, The blocked IRP 
    BUGCHECK_STR: 0x9F 
    
    DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT 
    
    PROCESS_NAME: System 
    
    FAILURE_BUCKET_ID: 0x9F_3_ACPI_IMAGE_pci.sys 
    
    CPUID: "Intel(R) Core(TM) i7-4720HQ CPU @ 2.60GHz" 
    
    MaxSpeed: 2600 
    
    CurrentSpeed: 2594 
    
    BIOS Version N751JX.202 
    
    BIOS Release Date 01/12/2015 
    
    Manufacturer ASUSTeK COMPUTER INC. 
    
    Product Name N751JX
      My System SpecsSystem Spec

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