Windows 8 and 8.1 Forums

BSOD: DRIVER_POWER_STATE_FAILURE after opening the lid

  1. #1

    Posts : 4
    Windows 8.1

    BSOD: DRIVER_POWER_STATE_FAILURE after opening the lid

    Hello good people of the forum!

    A super quick disclaimer: I'm not too tech savy, so if any further details are needed to troubleshoot, please do not hesitate to let me know.

    I have been experiencing a BSOD which only occurs when my computer is exiting sleep/ hibernate mode. This only occurs when my computer has been sleeping for a while (i.e. coming home after work), however if my computer has already been booted and I close down the lid to immediately open it again, no error occurs.

    BlueScreenView shows the error to be: DRIVER_POWER_STATE_FAILURE (Bug check code: 0x0000009f). I have attempted to locate the issue, however as I have not experienced an issue like this before, I would now greatly appreciate some help :)

    On a possible side note (not sure if it's relevant for this issue): my Malwarebytes has been picking up PUP's when scanning (example: "PUP.Optional.Babylon.A"). Some googling seems to indicate that the "virus" (I understand it's not really a virus) is affecting my browser (I have had very slow internet occasionally, as slow as down to 0.67 Mbit/s when I pay for 40). Just wanted to include this, as I have attempted to remove them but they keep reappearing and I am unsure if could be affecting the driver.

    Once again, if any further details are needed please do not hesitate to let me know!

    Thank you for your time and effort!Attachment 63774Attachment 64043
    Last edited by Akarnia; 21 Jul 2015 at 17:04. Reason: Additional files uploaded

      My System SpecsSystem Spec

  2. #2

    Posts : 2,097
    Windows 8.1 Industry Pro B-)

    Hi Akarnia ^_^,

    I have analysed your dump files and below has been provided an analysis of the same for informative purposes :-
    **************************Wed Oct  1 00:56:05.649 2014 (UTC + 5:30)**************************Loading Dump File [C:\SysnativeBSODApps\093014-30015-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17085.amd64fre.winblue_gdr.140330-1035
    System Uptime: 15 days 8:48:56.312
    *** ERROR: Module load completed but symbols could not be loaded for usb80236.sys
    Probably caused by : usb80236.sys ( usb80236+2caf )
    BugCheck 133, {0, 501, 500, 0}
    BugCheck Info: DPC_WATCHDOG_VIOLATION (133)
    Arg1: 0000000000000000, A single DPC or ISR exceeded its time allotment. The offending
    	component can usually be identified with a stack trace.
    Arg2: 0000000000000501, The DPC time count (in ticks).
    Arg3: 0000000000000500, The DPC time allotment (in ticks).
    Arg4: 0000000000000000
    BUGCHECK_STR:  0x133
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID:  0x133_DPC_usb80236+2caf
    CPUID:        "Intel(R) Core(TM) i7-3520M CPU @ 2.90GHz"
    MaxSpeed:     2900
    CurrentSpeed: 2893
      BIOS Version                  5FCN91WW
      BIOS Release Date             09/20/2012
      Manufacturer                  LENOVO
      Product Name                  IdeaPad Z580    
      Baseboard Product             Lenovo          
    Below is a list of 3rd party drivers present on your system -
    **************************Wed Oct  1 00:56:05.649 2014 (UTC + 5:30)**************************
    LhdX64.sys                  Mon Jan 11 20:36:58 2010 (4B4B3E92)
    dtsoftbus01.sys             Fri Jan 13 19:15:46 2012 (4F10358A)
    AcpiVpc.sys                 Tue May 15 06:48:53 2012 (4FB1AEFD)
    RtsUVStor.sys               Fri Jun 15 11:13:06 2012 (4FDACB6A)
    IntcDAud.sys                Tue Jun 19 20:10:51 2012 (4FE08F73)
    HECIx64.sys                 Tue Jul  3 03:44:58 2012 (4FF21D62)
    btwavdt.sys                 Thu Jul 26 03:16:28 2012 (50106934)
    btwrchid.sys                Thu Jul 26 03:19:13 2012 (501069D9)
    btwl2cap.sys                Thu Jul 26 20:44:41 2012 (50115EE1)
    RTKVHD64.sys                Tue Jul 31 15:16:36 2012 (5017A97C)
    SynTP.sys                   Fri Aug 17 01:39:43 2012 (502D5387)
    Smb_driver_Intel.sys        Fri Aug 17 01:41:24 2012 (502D53EC)
    iaStorA.sys                 Fri Aug 17 02:02:56 2012 (502D58F8)
    vm332avs.sys                Fri Aug 24 14:37:35 2012 (50374457)
    btwaudio.sys                Thu Aug 30 00:23:28 2012 (503E6528)
    Rt630x64.sys                Fri May 10 15:29:08 2013 (518CC4EC)
    bcmwl63a.sys                Sat Jun  1 10:29:47 2013 (51A97FC3)
    bcbtums.sys                 Wed Aug  7 20:41:22 2013 (5202639A)
    intelppm.sys                Thu Aug 22 14:16:35 2013 (5215CFEB)
    btwampfl.sys                Sat Aug 31 00:02:26 2013 (5220E53A)
    ssudbus.sys                 Thu Jan  2 15:21:22 2014 (52C5369A)
    iwdbus.sys                  Fri Mar 14 03:29:14 2014 (53222A32)
    igdkmd64.sys                Sat May 17 09:47:35 2014 (5376E2DF)

    The driver which is causing the problem is the "Remote USB NDIS Driver" and is a part of the Operating System. There is a really low chance that this might be at fault because if that would have been the case, we would have been seeing a lot of such cases.

    I see that the Samsung USB Modem is installed (As in installed with the Phone Software). Are you using that? Have you tried removing that software and then using the system?

    The DRIVER_POWERSTATE_FAILURE are the older dump files and I have not analysed them.

    Please do not worry even if you are not very tech savvy, that's why we are here for :0)

      My System SpecsSystem Spec

  3. #3

    Posts : 4
    Windows 8.1

    Thank you so much for your reply, Pranav!

    I have read through your message and I regretfully have to admit that I have no idea how to use the information ^^' I did try disabling the Samsung USB Modem in the Device Manager, however I shortly received a BSOD (still DRIVER_POWER_STATE_FAILURE) after this (not sure if I did it right). As I am unsure exactly how to go by this, I don't suppose you by any chance could tell me what I will need to do? I will of course be happy to upload any logs or details necessary.

    Not sure if it's relevant, however I did notice that my computer started having issues when booting from complete shut down state - it will "click" 16 times, indicating an error message and then not boot at all. I did manage to gain access by restarting it twice, however I don't think this is good for the hardware, so I'm going to keep it to a minimum unless necessary

    I apologize for any inconvenience this might cause, however I greatly appreciate your help and I will be looking forward to your reply with anticipation

    Once again, thank you so much for your time!

      My System SpecsSystem Spec

  4. #4

    BSOD Kernel Dump Analyst
    Posts : 2,274
    Windows 10 Pro

    Hi Akarnia,

    Whenever you try a suggestion and it didn't work (you received a bluescreen), please upload a new .zip file so they/we can help you further with new information
      My System SpecsSystem Spec

  5. #5

    Posts : 4
    Windows 8.1

    Ah, of course, sorry about that. Attached the new file to the original post again (title is: MARTIN-21-07-2015_225915, I really can'y say enough how much I appreciate this!
      My System SpecsSystem Spec

  6. #6

    Posts : 2,097
    Windows 8.1 Industry Pro B-)

    Hi Akarnia ^_^,

    Please feel free to ask about anything which you don't understand. We don't have any problem in explaining it in detail to you

    The ZIP file uploaded by you shows that the last dump file which was generated was on 12th July which is strange. Are you still experiencing the crashes?

    Just in case, see if your problem is solved by turning off Fast Boot by following the below guide -
    Fast Startup - Turn On or Off in Windows 8

    In case the above trick does not work, I would suggest you to turn on Driver Verifier according to the below guide -
    Using Driver Verifier to identify issues with Drivers - Windows 7 Help Forums

    The guide is for Windows 7 but it is almost similar for Windows 8 as well. In case of any kind of doubt at any step, please stop me and ask since this is an advanced procedure. Before turning Driver Verifier on, I would suggest you to read the entire guide once and then proceed

    Let me know how it goes ^_^

      My System SpecsSystem Spec

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