Windows 8 and 8.1 Forums


System Service Exception PORTCLS.SYS

  1. #1


    Posts : 15
    Windows 8.1

    System Service Exception PORTCLS.SYS


    I've received this multiple times now, and in some cases I suspect it's caused reboots when I've been away from my PC. A bit of a head scratcher for me as this error was associated with an old Windows update, however that old issue has long since been fixed by MS.

    I'm sitting on updating to Windows 10 anyways but thought I would post here because I'm always curious and like to know what's going on. Thanks in advance for the assistance.

    Attachment 63561

      My System SpecsSystem Spec

  2. #2



    BSOD Kernel Dump Analyst
    Posts : 2,274
    Windows 10 Pro


    Some drivers are out to date.
    Maybe CPU overclocked, could cause bluescreens.

    I'll post details when I'm home.
    Last edited by axe0; 07 Jul 2015 at 13:34.
      My System SpecsSystem Spec

  3. #3



    BSOD Kernel Dump Analyst
    Posts : 2,274
    Windows 10 Pro


    Driver that has been flagged for almost every bluescreen
    Code:
    Sound Blaster HD Audio driver
    Cthda.sys
    Creative Worldwide Support > Sound Blaster
    CPU
    Code:
    Processor may be overclocked! 
    Expected Frequency: 3400 
    Actual Frequency: 3503 
    Overclock Ratio: 1.03029

    Drivers that are out of date
    Code:
    Logitech Gamepanel Virtual HID Device Driver
    LGVirHid.sys Tue Nov 24 02:36:48 2009 (4B0B38B0) 
    Logitech Support + Downloads
    
    Logitech Keyboard
    LGBusEnum.sys Tue Nov 24 02:36:48 2009 (4B0B38B0) 
    Logitech Support + Downloads
    
    Logitech WingMan Virtual Hid Device Driver
    WmVirHid.sys Tue Apr 27 22:08:53 2010 (4BD74455)
    Logitech Support + Downloads
    
    Logitech WingMan Translation Driver
    WmXlCore.sys Tue Apr 27 22:09:26 2010 (4BD74476)
    Logitech Support + Downloads
    
    Logitech WingMan Virtual Bus Enumerator Driver
    WmBEnum.sys Tue Apr 27 22:10:19 2010 (4BD744AB) 
    Logitech Support + Downloads
    
    Saik0DC5 
    SaiK0DC5.sys Wed Dec 8 12:04:20 2010 (4CFF6634)
    No idea for what this driver is
    
    Thrustmaster Bus Enumerator
    TmBusEn.sys Wed Jan 26 15:04:25 2011 (4D4029E9)
    http://ts.thrustmaster.com/eng/index.php?pg=files_faq
    Not sure if this is the right site


    The following is for information purposes only.
    Code:
    The following information contains the relevant information from the blue screen analysis: 
    **************************Wed Jul 1 19:27:43.985 2015 (UTC + 2:00)************************** 
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64 
    
    System Uptime:2 days 20:06:58.053 
    
    *** WARNING: Unable to verify timestamp for cthda.sys 
    
    *** ERROR: Module load completed but symbols could not be loaded for cthda.sys 
    
    Probably caused by :portcls.sys ( portcls!PinPropertyGetAudioBuffer+29d ) 
    
    BugCheck 3B, {c0000005, fffff801fd3caa8d, ffffd000220d29d0, 0} 
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b) 
    
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck 
    Arg2: fffff801fd3caa8d, Address of the instruction which caused the bugcheck 
    Arg3: ffffd000220d29d0, Address of the context record for the exception that caused the bugcheck 
    Arg4: 0000000000000000, zero. 
    BUGCHECK_STR: 0x3B 
    
    DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT 
    
    PROCESS_NAME: audiodg.exe 
    
    FAILURE_BUCKET_ID: 0x3B_portcls!PinPropertyGetAudioBuffer 
    
    CPUID: "Intel(R) Core(TM) i7-2600K CPU @ 3.40GHz" 
    
    MaxSpeed: 3400 
    
    CurrentSpeed: 3503 
    
    
    Processor may be overclocked! 
    Expected Frequency: 3400 
    Actual Frequency: 3503 
    Overclock Ratio: 1.03029 
    
    BIOS Version 3603 
    
    BIOS Release Date 11/09/2012 
    
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии`` 
    **************************Sun Jun 28 23:18:29.995 2015 (UTC + 2:00)************************** 
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64 
    
    System Uptime:1 days 16:30:20.670 
    
    *** WARNING: Unable to verify timestamp for cthda.sys 
    
    *** ERROR: Module load completed but symbols could not be loaded for cthda.sys 
    
    Probably caused by :portcls.sys ( portcls!PinPropertyGetAudioBuffer+29d ) 
    
    BugCheck 3B, {c0000005, fffff801744f3a8d, ffffd001c3bfc9d0, 0} 
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b) 
    
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck 
    Arg2: fffff801744f3a8d, Address of the instruction which caused the bugcheck 
    Arg3: ffffd001c3bfc9d0, Address of the context record for the exception that caused the bugcheck 
    Arg4: 0000000000000000, zero. 
    BUGCHECK_STR: 0x3B 
    
    DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT 
    
    PROCESS_NAME: audiodg.exe 
    
    FAILURE_BUCKET_ID: 0x3B_portcls!PinPropertyGetAudioBuffer 
    
    CPUID: "Intel(R) Core(TM) i7-2600K CPU @ 3.40GHz" 
    
    MaxSpeed: 3400 
    
    CurrentSpeed: 3503 
    
    
    Processor may be overclocked! 
    Expected Frequency: 3400 
    Actual Frequency: 3503 
    Overclock Ratio: 1.03029 
    
    BIOS Version 3603 
    
    BIOS Release Date 11/09/2012 
    
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии`` 
    **************************Tue Jun 23 02:27:30.248 2015 (UTC + 2:00)************************** 
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64 
    
    System Uptime:1 days 9:53:07.843 
    
    *** WARNING: Unable to verify timestamp for cthda.sys 
    
    *** ERROR: Module load completed but symbols could not be loaded for cthda.sys 
    
    Probably caused by :portcls.sys ( portcls!PinPropertyGetAudioBuffer+29d ) 
    
    BugCheck 3B, {c0000005, fffff80038390a8d, ffffd0002025f9d0, 0} 
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b) 
    
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck 
    Arg2: fffff80038390a8d, Address of the instruction which caused the bugcheck 
    Arg3: ffffd0002025f9d0, Address of the context record for the exception that caused the bugcheck 
    Arg4: 0000000000000000, zero. 
    BUGCHECK_STR: 0x3B 
    
    DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT 
    
    PROCESS_NAME: audiodg.exe 
    
    FAILURE_BUCKET_ID: 0x3B_portcls!PinPropertyGetAudioBuffer 
    
    CPUID: "Intel(R) Core(TM) i7-2600K CPU @ 3.40GHz" 
    
    MaxSpeed: 3400 
    
    CurrentSpeed: 3503 
    
    
    Processor may be overclocked! 
    Expected Frequency: 3400 
    Actual Frequency: 3503 
    Overclock Ratio: 1.03029 
    
    BIOS Version 3603 
    
    BIOS Release Date 11/09/2012 
    
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии`` 
    **************************Wed Jun 17 07:15:05.057 2015 (UTC + 2:00)************************** 
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64 
    
    System Uptime:6 days 15:13:18.856 
    
    *** WARNING: Unable to verify timestamp for cthda.sys 
    
    *** ERROR: Module load completed but symbols could not be loaded for cthda.sys 
    
    Probably caused by :portcls.sys ( portcls!PinPropertyGetAudioBuffer+29d ) 
    
    BugCheck 3B, {c0000005, fffff801a6325a8d, ffffd000fe2139d0, 0} 
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b) 
    
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck 
    Arg2: fffff801a6325a8d, Address of the instruction which caused the bugcheck 
    Arg3: ffffd000fe2139d0, Address of the context record for the exception that caused the bugcheck 
    Arg4: 0000000000000000, zero. 
    BUGCHECK_STR: 0x3B 
    
    DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT 
    
    PROCESS_NAME: audiodg.exe 
    
    FAILURE_BUCKET_ID: 0x3B_portcls!PinPropertyGetAudioBuffer 
    
    CPUID: "Intel(R) Core(TM) i7-2600K CPU @ 3.40GHz" 
    
    MaxSpeed: 3400 
    
    CurrentSpeed: 3503 
    
    
    Processor may be overclocked! 
    Expected Frequency: 3400 
    Actual Frequency: 3503 
    Overclock Ratio: 1.03029 
    
    BIOS Version 3603 
    
    BIOS Release Date 11/09/2012 
    
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии`` 
    **************************Mon Jun 8 04:37:24.922 2015 (UTC + 2:00)************************** 
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64 
    
    System Uptime:1 days 11:24:50.596 
    
    *** WARNING: Unable to verify timestamp for cthda.sys 
    
    *** ERROR: Module load completed but symbols could not be loaded for cthda.sys 
    
    Probably caused by :portcls.sys ( portcls!PinPropertyGetAudioBuffer+29d ) 
    
    BugCheck 3B, {c0000005, fffff8016819fa8d, ffffd000209679d0, 0} 
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b) 
    
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck 
    Arg2: fffff8016819fa8d, Address of the instruction which caused the bugcheck 
    Arg3: ffffd000209679d0, Address of the context record for the exception that caused the bugcheck 
    Arg4: 0000000000000000, zero. 
    BUGCHECK_STR: 0x3B 
    
    DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT 
    
    PROCESS_NAME: audiodg.exe 
    
    FAILURE_BUCKET_ID: 0x3B_portcls!PinPropertyGetAudioBuffer 
    
    CPUID: "Intel(R) Core(TM) i7-2600K CPU @ 3.40GHz" 
    
    MaxSpeed: 3400 
    
    CurrentSpeed: 3503 
    
    
    Processor may be overclocked! 
    Expected Frequency: 3400 
    Actual Frequency: 3503 
    Overclock Ratio: 1.03029 
    
    BIOS Version 3603 
    
    BIOS Release Date 11/09/2012 
    
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии`` 
    **************************Mon Jun 1 02:11:07.758 2015 (UTC + 2:00)************************** 
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64 
    
    System Uptime:1 days 5:42:48.431 
    
    *** WARNING: Unable to verify timestamp for cthda.sys 
    
    *** ERROR: Module load completed but symbols could not be loaded for cthda.sys 
    
    Probably caused by :portcls.sys ( portcls!PinPropertyGetAudioBuffer+29d ) 
    
    BugCheck 3B, {c0000005, fffff801e67b7a8d, ffffd0008c13f9d0, 0} 
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b) 
    
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck 
    Arg2: fffff801e67b7a8d, Address of the instruction which caused the bugcheck 
    Arg3: ffffd0008c13f9d0, Address of the context record for the exception that caused the bugcheck 
    Arg4: 0000000000000000, zero. 
    BUGCHECK_STR: 0x3B 
    
    DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT 
    
    PROCESS_NAME: audiodg.exe 
    
    FAILURE_BUCKET_ID: 0x3B_portcls!PinPropertyGetAudioBuffer 
    
    CPUID: "Intel(R) Core(TM) i7-2600K CPU @ 3.40GHz" 
    
    MaxSpeed: 3400 
    
    CurrentSpeed: 3503 
    
    
    Processor may be overclocked! 
    Expected Frequency: 3400 
    Actual Frequency: 3503 
    Overclock Ratio: 1.03029 
    
    BIOS Version 3603 
    
    BIOS Release Date 11/09/2012 
    
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии`` 
    **************************Thu May 28 02:49:04.795 2015 (UTC + 2:00)************************** 
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64 
    
    System Uptime:2 days 21:38:49.992 
    
    *** WARNING: Unable to verify timestamp for cthda.sys 
    
    *** ERROR: Module load completed but symbols could not be loaded for cthda.sys 
    
    Probably caused by :portcls.sys ( portcls!PinPropertyGetAudioBuffer+29d ) 
    
    BugCheck 3B, {c0000005, fffff8006bb09a8d, ffffd00173cc59d0, 0} 
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b) 
    
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck 
    Arg2: fffff8006bb09a8d, Address of the instruction which caused the bugcheck 
    Arg3: ffffd00173cc59d0, Address of the context record for the exception that caused the bugcheck 
    Arg4: 0000000000000000, zero. 
    BUGCHECK_STR: 0x3B 
    
    DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT 
    
    PROCESS_NAME: audiodg.exe 
    
    FAILURE_BUCKET_ID: 0x3B_portcls!PinPropertyGetAudioBuffer 
    
    CPUID: "Intel(R) Core(TM) i7-2600K CPU @ 3.40GHz" 
    
    MaxSpeed: 3400 
    
    CurrentSpeed: 3503 
    
    
    Processor may be overclocked! 
    Expected Frequency: 3400 
    Actual Frequency: 3503 
    Overclock Ratio: 1.03029 
    
    BIOS Version 3603 
    
    BIOS Release Date 11/09/2012 
    
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии`` 
    **************************Sat May 23 02:16:29.946 2015 (UTC + 2:00)************************** 
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64 
    
    System Uptime:4 days 0:27:56.591 
    
    *** WARNING: Unable to verify timestamp for cthda.sys 
    
    *** ERROR: Module load completed but symbols could not be loaded for cthda.sys 
    
    Probably caused by :portcls.sys ( portcls!PinPropertyGetAudioBuffer+29d ) 
    
    BugCheck 3B, {c0000005, fffff80195562a8d, ffffd001358df9d0, 0} 
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b) 
    
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck 
    Arg2: fffff80195562a8d, Address of the instruction which caused the bugcheck 
    Arg3: ffffd001358df9d0, Address of the context record for the exception that caused the bugcheck 
    Arg4: 0000000000000000, zero. 
    BUGCHECK_STR: 0x3B 
    
    DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT 
    
    PROCESS_NAME: audiodg.exe 
    
    FAILURE_BUCKET_ID: 0x3B_portcls!PinPropertyGetAudioBuffer 
    
    CPUID: "Intel(R) Core(TM) i7-2600K CPU @ 3.40GHz" 
    
    MaxSpeed: 3400 
    
    CurrentSpeed: 3503 
    
    
    Processor may be overclocked! 
    Expected Frequency: 3400 
    Actual Frequency: 3503 
    Overclock Ratio: 1.03029 
    
    BIOS Version 3603 
    
    BIOS Release Date 11/09/2012 
    
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии`` 
    **************************Tue May 19 01:46:11.192 2015 (UTC + 2:00)************************** 
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64 
    
    System Uptime:1 days 1:27:45.866 
    
    Probably caused by :ntkrnlmp.exe ( nt!ExpGetProcessInformation+609 ) 
    
    BugCheck 50, {ffffe0025eef3fb0, 0, fffff803c620fc09, 0} 
    BugCheck Info: PAGE_FAULT_IN_NONPAGED_AREA (50) 
    
    Arguments: 
    Arg1: ffffe0025eef3fb0, memory referenced. 
    Arg2: 0000000000000000, value 0 = read operation, 1 = write operation. 
    Arg3: fffff803c620fc09, If non-zero, the instruction address which referenced the bad memory 
    address. 
    Arg4: 0000000000000000, (reserved) 
    BUGCHECK_STR: AV 
    
    DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT 
    
    PROCESS_NAME: amBX Event Man 
    
    FAILURE_BUCKET_ID: AV_nt!ExpGetProcessInformation 
    
    CPUID: "Intel(R) Core(TM) i7-2600K CPU @ 3.40GHz" 
    
    MaxSpeed: 3400 
    
    CurrentSpeed: 3503 
    
    
    Processor may be overclocked! 
    Expected Frequency: 3400 
    Actual Frequency: 3503 
    Overclock Ratio: 1.03029 
    
    BIOS Version 3603 
    
    BIOS Release Date 11/09/2012
      My System SpecsSystem Spec

  4. #4


    Posts : 15
    Windows 8.1


    awesome thanks!

    I had read that audio drivers were a big cause of this, unfortunately Creative doesn't update their drivers much. I wonder why this is happening just now when I've had that card in for a while. Must be a conflict with other software/drivers I'm guessing.
      My System SpecsSystem Spec

System Service Exception PORTCLS.SYS
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