Windows 8 and 8.1 Forums


BSOD Crash Error 0x0000000a

  1. #1


    Posts : 1
    Windows 8

    BSOD Crash Error 0x0000000a


    Hello, for the past couple of days, I have been getting random BSODs (usually while gaming). I have attached the log files.
    I ran Windows Memory Diagnostic, and it told me that I had a hardware issue, however I ran HDI Memtest and Memtest86 for several hours without any issues, so I assume my RAM is fine.

    Please note that there are only two dumps relevant to this issue (dated 7/5/2015 and 7/6/2015) because I did a system recovery rollback on 7/6 in order to see if it would help the problem, so all dumps before that have been erased.

    Thank you so much for your help!

      My System SpecsSystem Spec

  2. #2



    BSOD Kernel Dump Analyst
    Posts : 2,273
    Windows 10 Pro


    Hi ken1988,

    Welcome to the 8forums.
    Although I'm pretty new to this, I'll try to help you out.

    Because you already checked your RAM there is for now only 1 thing to do, updating drivers.
    Please update following drivers:
    Code:
    Realtek HD Audio driver
    MBfilt64.sys Fri Jul 31 05:40:32 2009 (4A7267B0)
    Realtek
    
    nVidia Streaming Kernel service
    NvStreamKms.sys Mon Jan 12 18:56:42 2015 (54B40ADA) 
    Please check following link for a possible fix:
    https://forums.geforce.com/default/t...ezing-your-pc/

    The following is for information purposes only.
    Code:
    The following information contains the relevant information from the blue screen analysis: 
    **************************Mon Jul 6 18:09:26.849 2015 (UTC + 2:00)************************** 
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64 
    
    System Uptime:0 days 0:13:57.647 
    
    Probably caused by :dxgmms1.sys ( dxgmms1!VIDMM_GLOBAL::CloseLocalAllocation+501 ) 
    
    BugCheck 1A, {403, fffff680001de3e8, d6f00001a1af886f, fffffe80001de3e8} 
    BugCheck Info: MEMORY_MANAGEMENT (1a) 
    
    Arguments: 
    Arg1: 0000000000000403, The subtype of the bugcheck. 
    Arg2: fffff680001de3e8 
    Arg3: d6f00001a1af886f 
    Arg4: fffffe80001de3e8 
    BUGCHECK_STR: 0x1a_403 
    
    PROCESS_NAME: ffxiv_dx11.exe 
    
    FAILURE_BUCKET_ID: 0x1a_403_dxgmms1!VIDMM_GLOBAL::CloseLocalAllocation 
    
    CPUID: "Intel(R) Core(TM) i7-4720HQ CPU @ 2.60GHz" 
    
    MaxSpeed: 2600 
    
    CurrentSpeed: 2594 
    
    BIOS Version 1.03.05aRLS1 
    
    BIOS Release Date 01/23/2015 
    
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии`` 
    **************************Mon Jul 6 05:53:52.830 2015 (UTC + 2:00)************************** 
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64 
    
    System Uptime:0 days 0:11:40.628 
    
    Probably caused by :ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+3629a ) 
    
    BugCheck 1A, {403, fffff68076e22608, f9800001a1af8867, fffffe8076e22608} 
    BugCheck Info: MEMORY_MANAGEMENT (1a) 
    
    Arguments: 
    Arg1: 0000000000000403, The subtype of the bugcheck. 
    Arg2: fffff68076e22608 
    Arg3: f9800001a1af8867 
    Arg4: fffffe8076e22608 
    BUGCHECK_STR: 0x1a_403 
    
    PROCESS_NAME: MsMpEng.exe 
    
    FAILURE_BUCKET_ID: 0x1a_403_nt!_??_::FNODOBFM::_string_ 
    
    CPUID: "Intel(R) Core(TM) i7-4720HQ CPU @ 2.60GHz" 
    
    MaxSpeed: 2600 
    
    CurrentSpeed: 2594 
    
    BIOS Version 1.03.05aRLS1 
    
    BIOS Release Date 01/23/2015
      My System SpecsSystem Spec

BSOD Crash Error 0x0000000a
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