Windows 8 and 8.1 Forums


Windows 8 Release Preview crashing upon waking from sleep

  1. #1


    Posts : 18
    Windows 8 Release Preview

    Windows 8 Release Preview crashing upon waking from sleep


    It crashes after waking from sleep. Sometimes it takes 2 or 3 restarts until I'm able to get back into the OS.

    Attached is the dump file.

    Thanks in advance,

    Ben

      My System SpecsSystem Spec

  2. #2


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Please provide this info: https://www.eightforums.com/crashes-d...tructions.html

    A couple of problems were noted when I ran the memory dump:

    You have the 2005 version of ASACPI.sys installed - it is a known cause of BSOD's in Win7 systems. I suspect that it'll do the same thing for Win8 systems. Please go to the Asus website and download/install the ATK0110 ACPI Utility driver for your system/motherboard. If you can't locate the driver, please provide the exact make and model of your motherboard.

    Your optical mouse drivers date from 2009. Please uninstall them and use the default Windows mouse drivers to see if that helps.
    If you need the functionality that these drivers offer - please ensure that you get an updated version of the driver that's dated from after the release of Win7 (at a minimum).

    The BSOD blames your ATI drivers. Please:
    - uninstall your current ATI drivers
    - use this procedure to install the DRIVERS ONLY: ATI video cards - DRIVER ONLY installation procedure

    More info on the STOP 0x116 error that you are getting: STOP 0x116: VIDEO_TDR_ERROR troubleshooting - Windows 7 Forums

    The following info is just FYI, I've already addressed the issues that I saw in the above paragraphs

    - Further info on BSOD error messages available at: http://www.carrona.org/bsodindx.html
    - Info on how to troubleshoot BSOD's (DRAFT): http://www.carrona.org/userbsod.html
    - How I do it: http://www.carrona.org/howidoit.html

    3RD PARTY DRIVERS PRESENT IN THE DUMP FILES
    Code:
    
    kd.dll         Fri May 18 23:37:52 2012 (4FB71590)
    tm.sys         Fri May 18 23:36:26 2012 (4FB7153A)
    WdFilter.sys   Fri May 18 23:36:45 2012 (4FB7154D)
    wfplwfs.sys    Fri May 18 23:31:41 2012 (4FB7141D)
    atikmpag.sys   Fri Apr 27 14:18:13 2012 (4F9AE2E5)
    dc3d.sys       Wed May 18 04:07:24 2011 (4DD37E3C)
    atikmdag.sys   Fri Apr 27 14:57:54 2012 (4F9AEC32)
    l160x64.sys    Tue Sep 27 21:21:23 2011 (4E827693)
    ASACPI.sys     Sun Mar 27 22:30:36 2005 (42476C4C)
    NMgamingms.sys Fri Jul 24 04:55:08 2009 (4A6976EC)
    
    http://www.carrona.org/drivers/driver.php?id=WdFilter.sys
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
    http://www.carrona.org/drivers/driver.php?id=dc3d.sys
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
    http://www.carrona.org/drivers/driver.php?id=l160x64.sys
    http://www.carrona.org/drivers/driver.php?id=ASACPI.sys
    http://www.carrona.org/drivers/driver.php?id=NMgamingms.sys

    BSOD BUGCHECK SUMMARY
    Code:
    
    Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\060712-8439-02.dmp]
    *** WARNING: Unable to verify timestamp for ntoskrnl.exe
    *** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
    Built by: 8400.0.amd64fre.winmain_win8rc.120518-1423
    Debug session time: Thu Jun  7 21:33:07.305 2012 (UTC - 4:00)
    System Uptime: 0 days 10:21:13.994
    *** WARNING: Unable to verify timestamp for ntoskrnl.exe
    *** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
    *** WARNING: Unable to verify timestamp for atikmpag.sys
    *** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
    Probably caused by : atikmpag.sys ( atikmpag+8eec )
    DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
    BUGCHECK_STR:  0x116
    Bugcheck code 00000116
    Arguments fffffa80`05f8f010 fffff880`03284eec 00000000`00000000 00000000`00000002
    BiosVersion = 0701   
    BiosReleaseDate = 07/03/2007
    CPUID:        "Intel(R) Core(TM)2 Quad CPU    Q6600  @ 2.40GHz"
    MaxSpeed:     2400
    CurrentSpeed: 2405
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
      
      
      My System SpecsSystem Spec

  3. #3


    Posts : 18
    Windows 8 Release Preview


    Hi, I tried going with the instructions on installing the ATI drivers only but when I get to installing the drivers manually it says that "Windows already has the most up to date drivers" or something similar. I tried uninstalling anything ATI related before attempting this to no avail. Is this something that will be fixed soon by ATI or should I just uninstall Windows 8 for now?
      My System SpecsSystem Spec

  4. #4


    Posts : 5,139
    Win8.1Pro - Finally!!!


    You're going to have to remove the ATI drivers. Try this article from AMD: GPU-57: How to uninstall pre-existing graphics card drivers from a Microsoft Windows based system
      My System SpecsSystem Spec

  5. #5


    Posts : 18
    Windows 8 Release Preview


    Hi, I managed to get the ATI drivers installed over the default one installed by Windows. However, it still crashes. I attached another dump for your review. Thank you so much for your assistance in this.

    P.S. I also updated the ATK0110 and the Intellipoint Mouse Drivers as you suggested.
      My System SpecsSystem Spec

  6. #6


    Posts : 5,139
    Win8.1Pro - Finally!!!


    ASACPI.sys (ATK0110) dates from 2006 - this is still one of the drivers that causes BSOD's (the 2009/2010 drivers are OK)
    Please provide the make and model of your mobo and we'll locate the appropriate driver for you.

    The BSOD error is a STOP 0x116. The next step is to remove the video drivers completely and let Windows Update install it's driver. This driver may be more compatible, but it may not have all the functions that you're used to. Give it a try and see if it helps.

    If that doesn't fix it, then it's most likely a problem with the card itself - and the next step is to try another card.


    The following info is just FYI, I've already addressed the issues that I saw in the above paragraphs

    - Further info on BSOD error messages available at: http://www.carrona.org/bsodindx.html
    - Info on how to troubleshoot BSOD's (DRAFT): http://www.carrona.org/userbsod.html
    - How I do it: http://www.carrona.org/howidoit.html

    3RD PARTY DRIVERS PRESENT IN THE DUMP FILES
    Code:
    
    kd.dll         Fri May 18 23:37:52 2012 (4FB71590)
    tm.sys         Fri May 18 23:36:26 2012 (4FB7153A)
    WdFilter.sys   Fri May 18 23:36:45 2012 (4FB7154D)
    wfplwfs.sys    Fri May 18 23:31:41 2012 (4FB7141D)
    atikmpag.sys   Thu Apr 05 21:10:44 2012 (4F7E4294)
    l160x64.sys    Tue Sep 27 21:21:23 2011 (4E827693)
    ASACPI.sys     Mon Oct 30 22:09:12 2006 (4546B048)
    atikmdag.sys   Thu Apr 05 21:48:25 2012 (4F7E4B69)
    RTKVHD64.sys   Thu May 31 05:21:30 2012 (4FC7381A)
    dc3d.sys       Wed May 18 04:07:24 2011 (4DD37E3C)
    point64.sys    Wed May 18 04:07:20 2011 (4DD37E38)
    NMgamingms.sys Fri Jul 24 04:55:08 2009 (4A6976EC)
    
    http://www.carrona.org/drivers/driver.php?id=WdFilter.sys
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
    http://www.carrona.org/drivers/driver.php?id=l160x64.sys
    http://www.carrona.org/drivers/driver.php?id=ASACPI.sys
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=dc3d.sys
    http://www.carrona.org/drivers/driver.php?id=point64.sys
    http://www.carrona.org/drivers/driver.php?id=NMgamingms.sys

    BSOD BUGCHECK SUMMARY
    Code:
    
    Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\061012-9094-01.dmp]
    *** WARNING: Unable to verify timestamp for ntoskrnl.exe
    *** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
    Built by: 8400.0.amd64fre.winmain_win8rc.120518-1423
    Debug session time: Mon Jun 11 00:53:47.690 2012 (UTC - 4:00)
    System Uptime: 0 days 7:23:00.368
    *** WARNING: Unable to verify timestamp for ntoskrnl.exe
    *** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
    *** WARNING: Unable to verify timestamp for atikmpag.sys
    *** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
    Probably caused by : atikmpag.sys ( atikmpag+8768 )
    DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
    BUGCHECK_STR:  0x116
    Bugcheck code 00000116
    Arguments fffffa80`042694d0 fffff880`031a4768 00000000`00000000 00000000`00000002
    BiosVersion = 0701   
    BiosReleaseDate = 07/03/2007
    CPUID:        "Intel(R) Core(TM)2 Quad CPU    Q6600  @ 2.40GHz"
    MaxSpeed:     2400
    CurrentSpeed: 2405
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
      
      
      My System SpecsSystem Spec

  7. #7


    Posts : 18
    Windows 8 Release Preview


    I have an Asus motherboard model P5KC. I tried the Windows-provided graphic driver as well as the one from AMD's site; no difference. It's rather odd that if the issue is with the graphics card itself I would experience intermittent issues, but the system only crashes when waking up from sleep.
      My System SpecsSystem Spec

  8. #8


    Posts : 5,139
    Win8.1Pro - Finally!!!


    In the olden days (WinXP) this problem would be solely due to graphics drivers (sleep/hibernate issues)
    But with Vista/7/and now 8, the storage drivers and other chipset drivers are involved in the sleep/hibernate process and can affect the functioning/crashes.

    The ASACPI.sys driver is a very low-level performer - so it's problems often resemble hardware problems.

    Your mobo isn't supported with Win7, so making Win8 work will be a chore.
    If you check in the Utilities section of the downloads for your mobo you'll find the ATK0110 utility there also. This one dates from 2009 and is one of the good one's (and it's Win7 compatible).

    In case you can't find it, I'm uploading a zip of it to this post. As with any unknown file, be sure to scan with an antivirus BEFORE opening it.
      My System SpecsSystem Spec

  9. #9


    Posts : 18
    Windows 8 Release Preview


    How do I install the driver? I don't see an executable for the Windows 7 version.

    Edit: I just replaced the driver inside of the C:\Windows\System32 folder with the one you attached, but it still crashes. It may be just as you said .. the mobo may be too old to make it reliably work in Windows 8, but it's strange that it works so well in Windows 7.
    Last edited by Bunkei; 12 Jun 2012 at 00:24.
      My System SpecsSystem Spec

  10. #10


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Use the AsAcpiIns.exe file in the appropriate directory (64 or 32).
    I'm not familiar with the installer's routine, so run it again "just in case"

    If it still BSOD's, post back with the memory dumps and we'll move on from there.
      My System SpecsSystem Spec

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