Windows 8 and 8.1 Forums


Windows 8 Release Preview crashing upon waking from sleep

  1. #11


    Posts : 18
    Windows 8 Release Preview


    Here's the latest dump

      My System SpecsSystem Spec

  2. #12


    Posts : 5,139
    Win8.1Pro - Finally!!!


    There's still traces of the Primax/ Dell USB Optical Mouse driver (NMgamingms.sys) on your system. And it dates from 2009.
    Uninstall those drivers. If you're not able to , then post back and we'll give instructions on how to safely remove it.

    All other drivers are fairly recent. The BSOD still blames your video drivers (a STOP 0x116). Have you tried the troubleshooting steps in this post: STOP 0x116: VIDEO_TDR_ERROR troubleshooting - Windows 7 Forums

    If so, that leaves either fiddling with older drivers/Windows Update drivers, trying a new video card, or trying another known compatible OS (such as Win7 or Vista).
      My System SpecsSystem Spec

  3. #13


    Posts : 18
    Windows 8 Release Preview


    Quote Originally Posted by usasma View Post
    There's still traces of the Primax/ Dell USB Optical Mouse driver (NMgamingms.sys) on your system. And it dates from 2009.
    Uninstall those drivers. If you're not able to , then post back and we'll give instructions on how to safely remove it.

    All other drivers are fairly recent. The BSOD still blames your video drivers (a STOP 0x116). Have you tried the troubleshooting steps in this post: STOP 0x116: VIDEO_TDR_ERROR troubleshooting - Windows 7 Forums

    If so, that leaves either fiddling with older drivers/Windows Update drivers, trying a new video card, or trying another known compatible OS (such as Win7 or Vista).
    I will uninstall the drivers (although I did install them straight from Microsoft's site, as it's a Microsoft Optical Mouse). Honestly, I think it's something with Windows 8, as it's not the only thing that has gone wrong. The Consumer Preview was a nightmare to get stable when I first installed it. For some strange reason, it had all 4 CPUs at 100% CPU usage, but it never did exhibit this particular behavior of crashing while waking from sleep.

    When Release Preview came available, it crashed during installation. After the crash when waking from sleep, I thought I had a corrupt download, so I reinstalled Windows 8 and again it crashed during installation and when waking from sleep.

    If you'd be willing, I'd like to attach the very first dump I got during installation for your review, because I believe the error message was different. It's a shot in the dark....
      My System SpecsSystem Spec

  4. #14


    Posts : 18
    Windows 8 Release Preview


    here's the very first dump
      My System SpecsSystem Spec

  5. #15


    Posts : 5,139
    Win8.1Pro - Finally!!!


    There's a lot of issues with video drivers in Win8 - and we're beginning to see issues with using different C-states (article describing them is here: Everything You Need to Know About the CPU C-States Power Saving Modes | Hardware Secrets ) also.

    Video issues are sometimes resolved by resorting to Windows Update video drivers. Otherwise, the latest release of Win8 drivers offers the most likely chance for video driver stability. I don't know the exact cause of the problems, but in the event that it's caused by programs in the video driver package other than the drivers themselves - I usually suggest this link to installing the DRIVERS ONLY: ATI video cards - DRIVER ONLY installation procedure
    It includes a link from AMD on how to remove drivers that aren't cooperating with you.

    If you cannot change the C-states in your BIOS, DM1 has suggested this workaround: https://www.eightforums.com/crashes-d...html#post96504 (I have no clue if this works or not).

    The initial memory dump shows a STOP 0x139 - Kernel Security Check Failure Interestingly, I found several posts that stated a bug that caused this was fixed in the RP.

    I have to wonder about 2 things tho':
    1) Is your processor too old to support Win8? It's possible that the security check is related to security functions implemented in newer processors.
    2) Your BIOS dates from 2007. It's possible that changes to it could make the system more stable. But BE VERY, VERY CAREFUL when flashing the BIOS. One little mistake can physically wreck your motherboard.

    BSOD BUGCHECK SUMMARY
    Code:
    
    Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\060512-6988-01.dmp]
    *** WARNING: Unable to verify timestamp for ntoskrnl.exe
    *** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
    Built by: 8400.0.amd64fre.winmain_win8rc.120518-1423
    Debug session time: Wed Jun  6 01:47:51.188 2012 (UTC - 4:00)
    System Uptime: 0 days 0:00:53.987
    *** WARNING: Unable to verify timestamp for ntoskrnl.exe
    *** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
    Probably caused by : ntoskrnl.exe ( nt+46340 )
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    BUGCHECK_STR:  0x139
    Bugcheck code 00000139
    Arguments 00000000`00000003 fffff880`0314e4d0 fffff880`0314e428 00000000`00000000
    BiosVersion = 0701   
    BiosReleaseDate = 07/03/2007
    CPUID:        "Intel(R) Core(TM)2 Quad CPU    Q6600  @ 2.40GHz"
    MaxSpeed:     2400
    CurrentSpeed: 2405
    จจจจจจจจจจจจจจจจจจจ
      My System SpecsSystem Spec

  6. #16


    Posts : 18
    Windows 8 Release Preview


    Yes, it seems not to matter if I use the Windows Driver or the driver from ATI's site. I decided not to touch the BIOS. For right now, I'm just disabling sleep in the power options, since it's the only time the system crashes. Otherwise, the system seems stable. I think the video driver needs some fine tuning. I noticed blurry font on some dialog boxes and other graphical glitches.

    Your help has been invaluable, and I'm holding out hope that these issues will be fixed before the RTM version comes out.
      My System SpecsSystem Spec

  7. #17


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Please have a look at the C-State post here: https://www.eightforums.com/crashes-d...html#post96662
      My System SpecsSystem Spec

  8. #18


    Posts : 18
    Windows 8 Release Preview


    I did, but my symptoms are different. So far *knock on wood* there hasn't been any freezes. The only time there's a problem is when it's waking from sleep, so I disabled the sleep option for the time being.
      My System SpecsSystem Spec

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Windows 8 Release Preview crashing upon waking from sleep
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