Windows 8 and 8.1 Forums


BSOD frequently: dxgmms1.sys tcpip.sys, ntoskrnl.exe

  1. #1


    Posts : 2
    Windows 8.1

    BSOD frequently: dxgmms1.sys tcpip.sys, ntoskrnl.exe


    Hello,

    I have a custom built laptop that keeps getting BSOD's after startup with no obvious singular cause to me.. It sometimes happens as soon as a couple of minutes, and sometimes after a couple of hours. I've used BlueScreenViewer and I see that dxgmms1.sys tcpip.sys, and ntoskrnl.exe are listed as the "caused by driver", with ntoskrnl.exe being listed in each report, but can't figure it out. Can anyone help?

    System spec:

    Win 8.1; ACPI x64 based
    AMD Radeon HD 7970M
    Samsung SSD 840 series
    Intel HD Graphics 4000
    Intel i7-3740qm
    32GB installed ram

    I have installed the latest video card drivers, intel drivers, updated every driver through the device manager, and installed every windows update to no avail. I ran a couple of passes of mem86 and got zero errors.

    I have used DM collector tool and uploaded the zip (it can also be found: https://www.dropbox.com/sh/9023zjnco7kq4z7/AAB-p1c1p-xDQ6vHzQeH6E4ua?dl=0)Attachment 63506

    P.S., I have also tried using DISM restore health, but get the following:

    Microsoft Windows [Version 6.3.9600]
    (c) 2013 Microsoft Corporation. All rights reserved.


    C:\WINDOWS\system32>
    C:\WINDOWS\system32>
    C:\WINDOWS\system32>Dism.exe /online /Cleanup-Image /StartComponentCleanup&sfc/s
    cannow&Dism /Online /Cleanup-Image /RestoreHealth&sfc/scannow&pause


    Deployment Image Servicing and Management tool
    Version: 6.3.9600.17031


    Image Version: 6.3.9600.17031


    [==========================100.0%==========================]


    Error: 14098


    The component store has been corrupted.


    The DISM log file can be found at C:\WINDOWS\Logs\DISM\dism.log


    Beginning system scan. This process will take some time.


    Beginning verification phase of system scan.
    Verification 100% complete.


    Windows Resource Protection did not find any integrity violations.


    Deployment Image Servicing and Management tool
    Version: 6.3.9600.17031


    Image Version: 6.3.9600.17031


    [==========================100.0%==========================]


    Error: 0x800f0906


    The source files could not be downloaded.
    Use the "source" option to specify the location of the files that are required t
    o restore the feature. For more information on specifying a source location, see
    Configure a Windows Repair Source.


    The DISM log file can be found at C:\WINDOWS\Logs\DISM\dism.log


    Beginning system scan. This process will take some time.


    Beginning verification phase of system scan.
    Verification 100% complete.


    Windows Resource Protection did not find any integrity violations.
    Press any key to continue . . .
    and the dism log:

    [3900] Caller did not request sparse mount
    [3900] Mounting new image.
    Wim: [\\?\GLOBALROOT\device\harddisk0\partition5\Recovery\WindowsRE\Winre.wim]
    Image Index: [1]
    Mount Path: [C:\WINDOWS\TEMP\1ce3280d-a396-4ae7-a502-f1ef523d0ed8]
    [3900] Wimserv process started for guid e8a82ba8-781c-4b5a-bcbc-aaf9dd97647f. Id is 3596
    [3596] ImageUnmarshallHandle: Reconstituting wim at \\?\GLOBALROOT\device\harddisk0\partition5\Recovery\WindowsRE\Winre.wim.
    [3596] Mounted image at C:\WINDOWS\TEMP\1ce3280d-a396-4ae7-a502-f1ef523d0ed8.
    [3900] [0x8007007b] FIOReadFileIntoBuffer1415): The filename, directory name or volume label syntax is incorrect.
    [3900] [0xc142011c] UnmarshallImageHandleFromDirectory511)
    [3900] [0xc142011c] WIMGetMountedImageHandle2568)
    [3900] [0x8007007b] FIOReadFileIntoBuffer1415): The filename, directory name or volume label syntax is incorrect.
    [3900] [0xc142011c] UnmarshallImageHandleFromDirectory511)
    [3900] [0xc142011c] WIMGetMountedImageHandle2568)
    [3900] ImageUnmarshallHandle: Reconstituting wim at \\?\GLOBALROOT\device\harddisk0\partition5\Recovery\WindowsRE\Winre.wim.
    [3900] ImageUnmarshallHandle: Reconstituting wim at \\?\GLOBALROOT\device\harddisk0\partition5\Recovery\WindowsRE\Winre.wim.
    [3900] ImageUnmarshallHandle: Reconstituting wim at \\?\GLOBALROOT\device\harddisk0\partition5\Recovery\WindowsRE\Winre.wim.
    [3900] ImageUnmarshallHandle: Reconstituting wim at \\?\GLOBALROOT\device\harddisk0\partition5\Recovery\WindowsRE\Winre.wim.
    [3900] ImageUnmarshallHandle: Reconstituting wim at \\?\GLOBALROOT\device\harddisk0\partition5\Recovery\WindowsRE\Winre.wim.
    [3900] ImageUnmarshallHandle: Reconstituting wim at \\?\GLOBALROOT\device\harddisk0\partition5\Recovery\WindowsRE\Winre.wim.
    [3900] ImageUnmarshallHandle: Reconstituting wim at \\?\GLOBALROOT\device\harddisk0\partition5\Recovery\WindowsRE\Winre.wim.
    [3596] Received unmount request for image with guid e8a82ba8-781c-4b5a-bcbc-aaf9dd97647f.
    [3596] Unmount for image at C:\WINDOWS\TEMP\1ce3280d-a396-4ae7-a502-f1ef523d0ed8 complete.
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    [2908] [0xc142011c] UnmarshallImageHandleFromDirectory511)
    [2908] [0xc142011c] WIMGetMountedImageHandle2568)
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    Thanks for any support.
    Last edited by furix; 04 Jul 2015 at 20:48. Reason: Additional Info

      My System SpecsSystem Spec

  2. #2



    BSOD Kernel Dump Analyst
    Posts : 2,274
    Windows 10 Pro


    Please upload the dism.log as this is not understandable.
      My System SpecsSystem Spec

  3. #3


    Posts : 2
    Windows 8.1


    Attached
    Attachment 63530 (DISM log)
    Attachment 63531 (DM Collector Tool)
    Last edited by furix; 05 Jul 2015 at 19:41. Reason: more information
      My System SpecsSystem Spec

BSOD frequently: dxgmms1.sys tcpip.sys, ntoskrnl.exe
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