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BSOD - Video_DXGKRNL_Fatal_Error, sleep mode.

  1. #1


    Posts : 6
    8.1

    BSOD - Video_DXGKRNL_Fatal_Error, sleep mode.


    Hello, I've been having troubles with BSOD sometimes occurring when opening the computer from sleep mode. I've also had driver related BSOD that occurs while gaming but it's stopped. I've attached the necessary file in the thread. Can someone help me pinpoint the problem and/or fix it? Thanks in advance. Attachment 63244

      My System SpecsSystem Spec

  2. #2


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Hi,


    I am extremely sorry that this thread was not attended to. There are not many people in this field.


    In case you still require help, kindly respond to this thread and I will be notified via email and you should expect a response from me in 48 hours.


    Regards,
    Pranav
      My System SpecsSystem Spec

  3. #3


    Posts : 6
    8.1


    I still require help. Thanks in advance.
      My System SpecsSystem Spec

  4. #4


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Hi Ramik17,

    I have analysed your dump files and below has been provided an analysis of the same for informative purposes :-

    Code:
    **************************Sun Jun 28 08:02:37.693 2015 (UTC + 5:30)**************************Loading Dump File [C:\SysnativeBSODApps\062715-7671-01.dmp]
     
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
     
    Built by: 9600.17736.amd64fre.winblue_r9.150322-1500
     
    System Uptime: 0 days 0:00:12.382
     
    *** ERROR: Module load completed but symbols could not be loaded for mssmbios.sys
     
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
     
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
     
    Probably caused by : dxgkrnl.sys ( dxgkrnl!DpiFdoHandleSurpriseRemoval+d0 )
     
    BugCheck 113, {19, 2, 10de, fe4}
    BugCheck Info: VIDEO_DXGKRNL_FATAL_ERROR (113)
     
    Arguments: 
    Arg1: 0000000000000019, The subtype of the bugcheck:
    Arg2: 0000000000000002
    Arg3: 00000000000010de
    Arg4: 0000000000000fe4
    BUGCHECK_STR:  0x113
     
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
     
    PROCESS_NAME:  System
     
    FAILURE_BUCKET_ID:  0x113_dxgkrnl!DpiFdoHandleSurpriseRemoval
     
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sun Jun 28 08:01:04.718 2015 (UTC + 5:30)**************************
    Loading Dump File [C:\SysnativeBSODApps\062715-7562-01.dmp]
     
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
     
    Built by: 9600.17736.amd64fre.winblue_r9.150322-1500
     
    System Uptime: 0 days 0:00:12.406
     
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
     
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
     
    Probably caused by : dxgkrnl.sys ( dxgkrnl!DpiFdoHandleSurpriseRemoval+d0 )
     
    BugCheck 113, {19, 2, 10de, fe4}
    BugCheck Info: VIDEO_DXGKRNL_FATAL_ERROR (113)
     
    Arguments: 
    Arg1: 0000000000000019, The subtype of the bugcheck:
    Arg2: 0000000000000002
    Arg3: 00000000000010de
    Arg4: 0000000000000fe4
    BUGCHECK_STR:  0x113
     
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
     
    PROCESS_NAME:  System
     
    FAILURE_BUCKET_ID:  0x113_dxgkrnl!DpiFdoHandleSurpriseRemoval
     
    CPUID:        "Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz"
     
    MaxSpeed:     2700
     
    CurrentSpeed: 2694
     
      BIOS Version                  QP174
     
      BIOS Release Date             09/06/2013
     
      Manufacturer                  Quanta
     
      Baseboard Manufacturer        Type2 - Board Vendor Name1
     
      Product Name                  TWJ
     
      Baseboard Product             Type2 - Board Product Name1
     
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sun Jun 28 08:00:33.703 2015 (UTC + 5:30)**************************
    Loading Dump File [C:\SysnativeBSODApps\062715-7546-01.dmp]
     
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
     
    Built by: 9600.17736.amd64fre.winblue_r9.150322-1500
     
    System Uptime: 0 days 0:00:12.391
     
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
     
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
     
    Probably caused by : dxgkrnl.sys ( dxgkrnl!DpiFdoHandleSurpriseRemoval+d0 )
     
    BugCheck 113, {19, 2, 10de, fe4}
    BugCheck Info: VIDEO_DXGKRNL_FATAL_ERROR (113)
     
    Arguments: 
    Arg1: 0000000000000019, The subtype of the bugcheck:
    Arg2: 0000000000000002
    Arg3: 00000000000010de
    Arg4: 0000000000000fe4
    BUGCHECK_STR:  0x113
     
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
     
    PROCESS_NAME:  System
     
    FAILURE_BUCKET_ID:  0x113_dxgkrnl!DpiFdoHandleSurpriseRemoval
     
    CPUID:        "Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz"
     
    MaxSpeed:     2700
     
    CurrentSpeed: 2694
     
      BIOS Version                  QP174
     
      BIOS Release Date             09/06/2013
     
      Manufacturer                  Quanta
     
      Baseboard Manufacturer        Type2 - Board Vendor Name1
     
      Product Name                  TWJ
     
      Baseboard Product             Type2 - Board Product Name1
     
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sun Jun 28 08:00:02.970 2015 (UTC + 5:30)**************************
    Loading Dump File [C:\SysnativeBSODApps\062715-7625-01.dmp]
     
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
     
    Built by: 9600.17736.amd64fre.winblue_r9.150322-1500
     
    System Uptime: 0 days 0:00:12.658
     
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
     
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
     
    Probably caused by : dxgkrnl.sys ( dxgkrnl!DpiFdoHandleSurpriseRemoval+d0 )
     
    BugCheck 113, {19, 2, 10de, fe4}
    BugCheck Info: VIDEO_DXGKRNL_FATAL_ERROR (113)
     
    Arguments: 
    Arg1: 0000000000000019, The subtype of the bugcheck:
    Arg2: 0000000000000002
    Arg3: 00000000000010de
    Arg4: 0000000000000fe4
    BUGCHECK_STR:  0x113
     
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
     
    PROCESS_NAME:  System
     
    FAILURE_BUCKET_ID:  0x113_dxgkrnl!DpiFdoHandleSurpriseRemoval
     
    CPUID:        "Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz"
     
    MaxSpeed:     2700
     
    CurrentSpeed: 2694
     
      BIOS Version                  QP174
     
      BIOS Release Date             09/06/2013
     
      Manufacturer                  Quanta
     
      Baseboard Manufacturer        Type2 - Board Vendor Name1
     
      Product Name                  TWJ
     
      Baseboard Product             Type2 - Board Product Name1

    Below is a list of 3rd party drivers present on your system -
    Code:
    **************************Sun Jun 28 08:02:37.693 2015 (UTC + 5:30)**************************
    SynTP.sys                   Wed Nov  7 10:32:36 2012 (5099EB6C)
    HECIx64.sys                 Tue Dec 18 01:02:21 2012 (50CF7345)
    btath_bus.sys               Mon Jan 21 14:48:42 2013 (50FD07F2)
    Rt630x64.sys                Wed Apr 10 08:37:51 2013 (5164D787)
    RtsPer.sys                  Sun Apr 28 08:46:16 2013 (517C9480)
    ScpVBus.sys                 Mon May  6 03:01:26 2013 (5186CFAE)
    akw8x64.sys                 Fri May 31 01:47:16 2013 (51A7B3CC)
    iaStorA.sys                 Fri Jun 28 02:48:45 2013 (51CCAC35)
    intelppm.sys                Thu Aug 22 14:16:35 2013 (5215CFEB)
    iwdbus.sys                  Wed Dec 18 04:17:38 2013 (52B0D48A)
    igdkmd64.sys                Thu Jan 23 04:12:16 2014 (52E04948)
    btfilter.sys                Fri Apr 25 08:31:52 2014 (5359D020)
    VBoxDrv.sys                 Fri May 16 17:34:43 2014 (5375FEDB)
    webinstrNew.sys             Mon Sep  8 17:49:31 2014 (540D9ED3)
    VBoxUSBMon.sys              Fri Nov 21 19:25:55 2014 (546F446B)
    mfencbdc.sys                Fri Jan 16 14:15:58 2015 (54B8CFC6)
    mfehidk.sys                 Thu Feb 12 03:22:39 2015 (54DBCF27)
    mfewfpk.sys                 Thu Feb 12 03:22:51 2015 (54DBCF33)
    mfedisk.sys                 Thu Feb 12 03:23:04 2015 (54DBCF40)
    mfeavfk.sys                 Thu Feb 12 03:23:26 2015 (54DBCF56)
    mfefirek.sys                Thu Feb 12 03:24:29 2015 (54DBCF95)
    mfeaack.sys                 Thu Feb 12 03:27:04 2015 (54DBD030)
    nvvad64v.sys                Wed Apr  1 20:06:50 2015 (551C0282)
    RTKVHD64.sys                Tue Apr 14 17:01:39 2015 (552CFA9B)
    nvpciflt.sys                Thu May 28 08:16:55 2015 (5566819F)
    nvlddmkm.sys                Thu May 28 08:19:51 2015 (5566824F)
    http://www.carrona.org/drivers/driver.php?id=SynTP.sys
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
    http://www.carrona.org/drivers/driver.php?id=btath_bus.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=RtsPer.sys
    http://www.carrona.org/drivers/driver.php?id=ScpVBus.sys
    http://www.carrona.org/drivers/driver.php?id=akw8x64.sys
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
    http://www.carrona.org/drivers/driver.php?id=btfilter.sys
    http://www.carrona.org/drivers/driver.php?id=VBoxDrv.sys
    webinstrNew.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=VBoxUSBMon.sys
    http://www.carrona.org/drivers/driver.php?id=mfencbdc.sys
    http://www.carrona.org/drivers/driver.php?id=mfehidk.sys
    http://www.carrona.org/drivers/driver.php?id=mfewfpk.sys
    mfedisk.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=mfeavfk.sys
    http://www.carrona.org/drivers/driver.php?id=mfefirek.sys
    mfeaack.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=nvpciflt.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys

    Before we proceed further, do you have the Driver Disc from the manufacturer of the laptop? I checked the website of the laptop manufacturer and I could not find any driver link. The only link which I could find was the Support link below -

    http://www.quantatw.com/Quanta/engli...rviceinfo.aspx

    -Pranav
      My System SpecsSystem Spec

  5. #5


    Posts : 6
    8.1


    No I do not, all drivers came in a folder on the computer.
      My System SpecsSystem Spec

  6. #6


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Quote Originally Posted by Ramik17 View Post
    No I do not, all drivers came in a folder on the computer.
    Is that folder still with you?
      My System SpecsSystem Spec

  7. #7


    Posts : 6
    8.1


    Yea I have the folder still.
      My System SpecsSystem Spec

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