BSOD - Video_DXGKRNL_Fatal_Error, sleep mode.

Ramik17

New Member
Messages
6
Hello, I've been having troubles with BSOD sometimes occurring when opening the computer from sleep mode. I've also had driver related BSOD that occurs while gaming but it's stopped. I've attached the necessary file in the thread. Can someone help me pinpoint the problem and/or fix it? Thanks in advance. View attachment 63244
 

My Computer

System One

  • OS
    8.1
Hi,


I am extremely sorry that this thread was not attended to. There are not many people in this field.


In case you still require help, kindly respond to this thread and I will be notified via email and you should expect a response from me in 48 hours.


Regards,
Pranav
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!
Hi Ramik17,

I have analysed your dump files and below has been provided an analysis of the same for informative purposes :-

Code:
**************************Sun Jun 28 08:02:37.693 2015 (UTC + 5:30)**************************Loading Dump File [C:\SysnativeBSODApps\062715-7671-01.dmp]
 
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
 
Built by: 9600.17736.amd64fre.winblue_r9.150322-1500
 
System Uptime: 0 days 0:00:12.382
 
*** ERROR: Module load completed but symbols could not be loaded for mssmbios.sys
 
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
 
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
 
Probably caused by : dxgkrnl.sys ( dxgkrnl!DpiFdoHandleSurpriseRemoval+d0 )
 
BugCheck 113, {19, 2, 10de, fe4}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000113]VIDEO_DXGKRNL_FATAL_ERROR (113)[/url]
 
Arguments: 
Arg1: 0000000000000019, The subtype of the bugcheck:
Arg2: 0000000000000002
Arg3: 00000000000010de
Arg4: 0000000000000fe4
BUGCHECK_STR:  0x113
 
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
 
PROCESS_NAME:  System
 
FAILURE_BUCKET_ID:  0x113_dxgkrnl!DpiFdoHandleSurpriseRemoval
 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Jun 28 08:01:04.718 2015 (UTC + 5:30)**************************
Loading Dump File [C:\SysnativeBSODApps\062715-7562-01.dmp]
 
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
 
Built by: 9600.17736.amd64fre.winblue_r9.150322-1500
 
System Uptime: 0 days 0:00:12.406
 
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
 
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
 
Probably caused by : dxgkrnl.sys ( dxgkrnl!DpiFdoHandleSurpriseRemoval+d0 )
 
BugCheck 113, {19, 2, 10de, fe4}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000113]VIDEO_DXGKRNL_FATAL_ERROR (113)[/url]
 
Arguments: 
Arg1: 0000000000000019, The subtype of the bugcheck:
Arg2: 0000000000000002
Arg3: 00000000000010de
Arg4: 0000000000000fe4
BUGCHECK_STR:  0x113
 
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
 
PROCESS_NAME:  System
 
FAILURE_BUCKET_ID:  0x113_dxgkrnl!DpiFdoHandleSurpriseRemoval
 
CPUID:        "Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz"
 
MaxSpeed:     2700
 
CurrentSpeed: 2694
 
  BIOS Version                  QP174
 
  BIOS Release Date             09/06/2013
 
  Manufacturer                  Quanta
 
  Baseboard Manufacturer        Type2 - Board Vendor Name1
 
  Product Name                  TWJ
 
  Baseboard Product             Type2 - Board Product Name1
 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Jun 28 08:00:33.703 2015 (UTC + 5:30)**************************
Loading Dump File [C:\SysnativeBSODApps\062715-7546-01.dmp]
 
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
 
Built by: 9600.17736.amd64fre.winblue_r9.150322-1500
 
System Uptime: 0 days 0:00:12.391
 
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
 
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
 
Probably caused by : dxgkrnl.sys ( dxgkrnl!DpiFdoHandleSurpriseRemoval+d0 )
 
BugCheck 113, {19, 2, 10de, fe4}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000113]VIDEO_DXGKRNL_FATAL_ERROR (113)[/url]
 
Arguments: 
Arg1: 0000000000000019, The subtype of the bugcheck:
Arg2: 0000000000000002
Arg3: 00000000000010de
Arg4: 0000000000000fe4
BUGCHECK_STR:  0x113
 
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
 
PROCESS_NAME:  System
 
FAILURE_BUCKET_ID:  0x113_dxgkrnl!DpiFdoHandleSurpriseRemoval
 
CPUID:        "Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz"
 
MaxSpeed:     2700
 
CurrentSpeed: 2694
 
  BIOS Version                  QP174
 
  BIOS Release Date             09/06/2013
 
  Manufacturer                  Quanta
 
  Baseboard Manufacturer        Type2 - Board Vendor Name1
 
  Product Name                  TWJ
 
  Baseboard Product             Type2 - Board Product Name1
 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Jun 28 08:00:02.970 2015 (UTC + 5:30)**************************
Loading Dump File [C:\SysnativeBSODApps\062715-7625-01.dmp]
 
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
 
Built by: 9600.17736.amd64fre.winblue_r9.150322-1500
 
System Uptime: 0 days 0:00:12.658
 
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
 
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
 
Probably caused by : dxgkrnl.sys ( dxgkrnl!DpiFdoHandleSurpriseRemoval+d0 )
 
BugCheck 113, {19, 2, 10de, fe4}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000113]VIDEO_DXGKRNL_FATAL_ERROR (113)[/url]
 
Arguments: 
Arg1: 0000000000000019, The subtype of the bugcheck:
Arg2: 0000000000000002
Arg3: 00000000000010de
Arg4: 0000000000000fe4
BUGCHECK_STR:  0x113
 
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
 
PROCESS_NAME:  System
 
FAILURE_BUCKET_ID:  0x113_dxgkrnl!DpiFdoHandleSurpriseRemoval
 
CPUID:        "Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz"
 
MaxSpeed:     2700
 
CurrentSpeed: 2694
 
  BIOS Version                  QP174
 
  BIOS Release Date             09/06/2013
 
  Manufacturer                  Quanta
 
  Baseboard Manufacturer        Type2 - Board Vendor Name1
 
  Product Name                  TWJ
 
  Baseboard Product             Type2 - Board Product Name1

Below is a list of 3rd party drivers present on your system -
Code:
**************************Sun Jun 28 08:02:37.693 2015 (UTC + 5:30)**************************
SynTP.sys                   Wed Nov  7 10:32:36 2012 (5099EB6C)
HECIx64.sys                 Tue Dec 18 01:02:21 2012 (50CF7345)
btath_bus.sys               Mon Jan 21 14:48:42 2013 (50FD07F2)
Rt630x64.sys                Wed Apr 10 08:37:51 2013 (5164D787)
RtsPer.sys                  Sun Apr 28 08:46:16 2013 (517C9480)
ScpVBus.sys                 Mon May  6 03:01:26 2013 (5186CFAE)
akw8x64.sys                 Fri May 31 01:47:16 2013 (51A7B3CC)
iaStorA.sys                 Fri Jun 28 02:48:45 2013 (51CCAC35)
intelppm.sys                Thu Aug 22 14:16:35 2013 (5215CFEB)
iwdbus.sys                  Wed Dec 18 04:17:38 2013 (52B0D48A)
igdkmd64.sys                Thu Jan 23 04:12:16 2014 (52E04948)
btfilter.sys                Fri Apr 25 08:31:52 2014 (5359D020)
VBoxDrv.sys                 Fri May 16 17:34:43 2014 (5375FEDB)
webinstrNew.sys             Mon Sep  8 17:49:31 2014 (540D9ED3)
VBoxUSBMon.sys              Fri Nov 21 19:25:55 2014 (546F446B)
mfencbdc.sys                Fri Jan 16 14:15:58 2015 (54B8CFC6)
mfehidk.sys                 Thu Feb 12 03:22:39 2015 (54DBCF27)
mfewfpk.sys                 Thu Feb 12 03:22:51 2015 (54DBCF33)
mfedisk.sys                 Thu Feb 12 03:23:04 2015 (54DBCF40)
mfeavfk.sys                 Thu Feb 12 03:23:26 2015 (54DBCF56)
mfefirek.sys                Thu Feb 12 03:24:29 2015 (54DBCF95)
mfeaack.sys                 Thu Feb 12 03:27:04 2015 (54DBD030)
nvvad64v.sys                Wed Apr  1 20:06:50 2015 (551C0282)
RTKVHD64.sys                Tue Apr 14 17:01:39 2015 (552CFA9B)
nvpciflt.sys                Thu May 28 08:16:55 2015 (5566819F)
nvlddmkm.sys                Thu May 28 08:19:51 2015 (5566824F)
http://www.carrona.org/drivers/driver.php?id=SynTP.sys
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
http://www.carrona.org/drivers/driver.php?id=btath_bus.sys
http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
http://www.carrona.org/drivers/driver.php?id=RtsPer.sys
http://www.carrona.org/drivers/driver.php?id=ScpVBus.sys
http://www.carrona.org/drivers/driver.php?id=akw8x64.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=btfilter.sys
http://www.carrona.org/drivers/driver.php?id=VBoxDrv.sys
webinstrNew.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=VBoxUSBMon.sys
http://www.carrona.org/drivers/driver.php?id=mfencbdc.sys
http://www.carrona.org/drivers/driver.php?id=mfehidk.sys
http://www.carrona.org/drivers/driver.php?id=mfewfpk.sys
mfedisk.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=mfeavfk.sys
http://www.carrona.org/drivers/driver.php?id=mfefirek.sys
mfeaack.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=nvpciflt.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys

Before we proceed further, do you have the Driver Disc from the manufacturer of the laptop? I checked the website of the laptop manufacturer and I could not find any driver link. The only link which I could find was the Support link below -

http://www.quantatw.com/Quanta/english/service/serviceinfo.aspx

-Pranav
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!
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