Windows 8 and 8.1 Forums

BSOD when using Photoshop CC

  1. #1

    Posts : 2
    Win 8.1

    BSOD when using Photoshop CC

    Hi there,

    I have a new laptop and recently I've been getting quite a bit of BSOD during my work with Photoshop CC and Adobe suite in general (win 8.1 x64). I've also noticed that it also tends to surface during games/video sequences.

    typically it gives me two types of BSOD

    1. kernel_security_check_failure for WUDFRd.sys

    I'm guessing that it somehow has to do with video drivers since it started after the recent update from Nvidia. Tried rolling back driver / doing clean install, but that did not help. Could anyone provide some insight please? Thanks in advance!!

    Intel Core i7-4710 (no overclock)
    GeForce GTX 860M
    Intel HD Graphics 4600
    16 GB RAM
    Last edited by shinezu; 24 Jun 2015 at 08:20.

      My System SpecsSystem Spec

  2. #2

    BSOD Kernel Dump Analyst
    Posts : 2,274
    Windows 10 Pro

    Hi shinezu,

    I have analysed the crash.
    The cause of the crash is your nVidia driver.
    Please update the nVidia driver

    ********************************************************************************                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    A kernel component has corrupted a critical data structure.  The corruption
    could potentially allow a malicious user to gain control of this machine.
    Arg1: 0000000000000003, A LIST_ENTRY has been corrupted (i.e. double remove).
    Arg2: ffffd001e5cc72e0, Address of the trap frame for the exception that caused the bugcheck
    Arg3: ffffd001e5cc7238, Address of the exception record for the exception that caused the bugcheck
    Arg4: 0000000000000000, Reserved
    Debugging Details:
    TRAP_FRAME:  ffffd001e5cc72e0 -- (.trap 0xffffd001e5cc72e0)
    NOTE: The trap frame does not contain all registers.
    Some register values may be zeroed or incorrect.
    rax=ffffe00154096600 rbx=0000000000000000 rcx=0000000000000003
    rdx=ffffe001501a8568 rsi=0000000000000000 rdi=0000000000000000
    rip=fffff8004f0f1414 rsp=ffffd001e5cc7470 rbp=0000000000000027
     r8=ffffe0015774f010  r9=0000000000000000 r10=fffffa800d1e5840
    r11=ffffe001577d1010 r12=0000000000000000 r13=0000000000000000
    r14=0000000000000000 r15=0000000000000000
    iopl=0         nv up ei ng nz na pe cy
    fffff800`4f0f1414 ??              ???
    Resetting default scope
    EXCEPTION_RECORD:  ffffd001e5cc7238 -- (.exr 0xffffd001e5cc7238)
    ExceptionAddress: fffff8004f0f1414 (nvlddmkm+0x0000000000040414)
       ExceptionCode: c0000409 (Security check failure or stack buffer overrun)
      ExceptionFlags: 00000001
    NumberParameters: 1
       Parameter[0]: 0000000000000003
    BUGCHECK_STR:  0x139
    PROCESS_NAME:  sniffer.exe
    ERROR_CODE: (NTSTATUS) 0xc0000409 - Er is een bufferoverschrijdingsfout opgetreden voor stack-buffer in deze toepassing. Via deze overschrijdingsfout kan een kwaadwillige gebruiker de controle over deze toepassing verkrijgen.
    EXCEPTION_CODE: (NTSTATUS) 0xc0000409 - Er is een bufferoverschrijdingsfout opgetreden voor stack-buffer in deze toepassing. Via deze overschrijdingsfout kan een kwaadwillige gebruiker de controle over deze toepassing verkrijgen.
    EXCEPTION_PARAMETER1:  0000000000000003
    ANALYSIS_VERSION: 6.3.9600.17336 (debuggers(dbg).150226-1500) amd64fre
    LAST_CONTROL_TRANSFER:  from fffff80105f784e9 to fffff80105f6c9a0
    ffffd001`e5cc6fb8 fffff801`05f784e9 : 00000000`00000139 00000000`00000003 ffffd001`e5cc72e0 ffffd001`e5cc7238 : nt!KeBugCheckEx
    ffffd001`e5cc6fc0 fffff801`05f78810 : ffffe001`4c167000 00001f80`00000000 00000000`00000001 ffffe001`577d1000 : nt!KiBugCheckDispatch+0x69
    ffffd001`e5cc7100 fffff801`05f77a34 : 00000411`d55d6d68 00000000`00000000 00000000`00000000 00000020`00000005 : nt!KiFastFailDispatch+0xd0
    ffffd001`e5cc72e0 fffff800`4f0f1414 : ffffe001`540947b0 fffff800`4f7d6300 ffffe001`5594a010 00000000`00000000 : nt!KiRaiseSecurityCheckFailure+0xf4
    ffffd001`e5cc7470 ffffe001`540947b0 : fffff800`4f7d6300 ffffe001`5594a010 00000000`00000000 fffff6fb`740008e0 : nvlddmkm+0x40414
    ffffd001`e5cc7478 fffff800`4f7d6300 : ffffe001`5594a010 00000000`00000000 fffff6fb`740008e0 fffff6fb`7dba0000 : 0xffffe001`540947b0
    ffffd001`e5cc7480 ffffe001`5594a010 : 00000000`00000000 fffff6fb`740008e0 fffff6fb`7dba0000 00000000`00000d20 : nvlddmkm+0x725300
    ffffd001`e5cc7488 00000000`00000000 : fffff6fb`740008e0 fffff6fb`7dba0000 00000000`00000d20 ffffe001`563705c0 : 0xffffe001`5594a010
    fffff800`4f0f1414 ??              ???
    SYMBOL_NAME:  nvlddmkm+40414
    FOLLOWUP_NAME:  MachineOwner
    MODULE_NAME: nvlddmkm
    IMAGE_NAME:  nvlddmkm.sys
    FAILURE_BUCKET_ID:  0x139_3_nvlddmkm+40414
    BUCKET_ID:  0x139_3_nvlddmkm+40414
    FAILURE_ID_HASH_STRING:  km:0x139_3_nvlddmkm+40414
    FAILURE_ID_HASH:  {174cbec8-1737-6bde-7d75-3b60ab813179}
      My System SpecsSystem Spec

  3. #3

    Posts : 1
    windows 8.1 pro

    I got the same error. and I've installed all drivers from scratch, and update them and everything. i was desperate cuz i had projects to finish and this shit kept going blue. So the only solution i got is that after few crashes of Photoshop it deactivates the hardware acceleration so ... after that it works like a charm. but i think that is not a good solution ... maybe something else will come up later....maybe.
      My System SpecsSystem Spec

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