Windows 8 and 8.1 Forums

Please Help BSODs

  1. #1


    Posts : 50
    Windows 8 Pro (64 Bit)

    Please Help BSODs


    I've been trying to figure this stuff out on my own for well over 6 months now, but the frequency of BSODs and timing seem increasingly random to me, as do the error messages, I've been getting errors with messages such as Bad_Pool_Header, KMODE_EXCEPTION_NOT_HANDLED and System_Service_Exception.

    Steps I've taken so far:

    Updated BIOS using Asus supplied BIOS
    Injected more recent modules than those in the original Asus BIOS and flashed again
    Updated Intel Management Engine Interface firmware and drivers
    Checked RAM with Memtest - 4 cycles and approx 4.5 hours with no errors detected
    Updated BIOS in SSD
    Reinstalled and Refreshed Windows

    I'm not really sure what to do next. I could really do with some help.

      My System SpecsSystem Spec

  2. #2


    Wolves, England
    Posts : 143
    Win7 Pro x64 | Win8.1 Pro x64 VM | Win 10TP x64


    Have you been using IOBit the whole time?
      My System SpecsSystem Spec

  3. #3


    Posts : 50
    Windows 8 Pro (64 Bit)


    Quote Originally Posted by Boozad View Post
    Have you been using IOBit the whole time?


    No, I installed that on the 14th June and ran the driver booster which updated a number of drivers relating to ACPI, ASMedia XHCI controller, Generic IEEE 1667 ACT and Probe Silo, Generic USB Hub and Intel Family Chipset drivers. Altogether it updated about 26 drivers though some seemed to come up as the same name but with different ports listed.

    Why? Are you advising against it?
      My System SpecsSystem Spec

  4. #4


    Wolves, England
    Posts : 143
    Win7 Pro x64 | Win8.1 Pro x64 VM | Win 10TP x64


    I've only ever heard horror stories when IOBit is involved, most resorting to clean installs to rid themselves of it. It would be an idea to try and get rid of it to rule it out although it can be a real pain to completely wipe from the system.
      My System SpecsSystem Spec

  5. #5


    Posts : 50
    Windows 8 Pro (64 Bit)


    How recent are the reports of issues with IOBit?

    How many of my 28 minidump files are pointing to IOBit as the main cause, bearing in mind that only 9 of them were generated after I installed the IOBit software?

    I don't want to come across as someone that's dismissing sound advice, it's more that I find it hard to hold that particular package to blame when the issues I've been experiencing had started long before I installed the package, though I'm willing to accept that it might be contributing to additional issues since I installed it.
      My System SpecsSystem Spec

  6. #6


    Wolves, England
    Posts : 143
    Win7 Pro x64 | Win8.1 Pro x64 VM | Win 10TP x64


    I'm not blaming the BSOD problem on IOBit, I'm saying debugging the BSODs and getting the system working properly may be a hell of a lot harder with IOBit present. If you're not willing to uninstall it then that's your call, I can look at your dumps and tell you what I find, beyond that I can't guarantee results though. Take a look at Seven Forums linked in my sig and search IOBit, that will give you an extended background on how troublesome it is. I'll take a look at your dumps later.
      My System SpecsSystem Spec

  7. #7


    Posts : 50
    Windows 8 Pro (64 Bit)


    Quote Originally Posted by Boozad View Post
    I'm not blaming the BSOD problem on IOBit, I'm saying debugging the BSODs and getting the system working properly may be a hell of a lot harder with IOBit present. If you're not willing to uninstall it then that's your call, I can look at your dumps and tell you what I find, beyond that I can't guarantee results though. Take a look at Seven Forums linked in my sig and search IOBit, that will give you an extended background on how troublesome it is. I'll take a look at your dumps later.
    Just to clarify, I'm not trying to argue with you, but I do need to ask questions about suggestions in order to better understand the answers so I can learn from them, I'll check out the forums with regards to IOBit and then uninstall it if necessary. Having previously uninstalled IOBit software, I've found the best way is to uninstall all of the different parts, one at a time using the IOBit uninstaller, as this clears the registry and sets restore points at each stage, then when the Uninstaller is all that's left I can remove that with the standard Programs and Features uninstaller.

    Hopefully you'll find something that will point us in the right direction, I've done quite a bit already, it can't be that far to go to find a solution now, or at least I hope so anyway.

    Thanks for looking in to this.
      My System SpecsSystem Spec

  8. #8


    Posts : 50
    Windows 8 Pro (64 Bit)


    Just to update, I have completely uninstalled the IOBit software. I'll miss that little smiley face.

    But not for long. lol
      My System SpecsSystem Spec

  9. #9


    Wolves, England
    Posts : 143
    Win7 Pro x64 | Win8.1 Pro x64 VM | Win 10TP x64


    I've taken a quick look at your dumps and memory corruption pops up in the vast majority of them. I can't post up the details as I'm on my phone at the moment but I'll list it later and post a diagnostic test for you to run.
      My System SpecsSystem Spec

  10. #10


    Posts : 50
    Windows 8 Pro (64 Bit)


    I have another 8gb kit, I can swap out my current RAM with those to see if I still get the same issue. I'm quite surprised that it didn't show up under memtest and I'm certain that I had the same issue when I swapped the ram over before, but it wouldn't hurt to retest now.

    Or should I wait until I've run the diagnostic test first?

    *** edit ***

    I've been thinking about it, I should run some diagnostics on the RAM so that if there is a problem I can get it RMA'd and replaced, but also if both sets of RAM show the same issue then it might indicate an issue with my RAM slots. I won't do anything until I have your diagnostics tools to check it with.

    Oh and thanks for the feedback on my minidump files.

    *** edit number 2 ***

    I googled memory tests and found a suggestion to use mdsched. I ran it and got the following results from my Event Viewer logs:

    Code:
    - System 
    
      - Provider 
    
    
       [ Name]  Microsoft-Windows-MemoryDiagnostics-Results 
       [ Guid]  {5F92BC59-248F-4111-86A9-E393E12C6139} 
     
       EventID 1202 
     
       Version 0 
     
       Level 2 
     
       Task 0 
     
       Opcode 0 
     
       Keywords 0x8000000000000000 
     
      - TimeCreated 
    
    
       [ SystemTime]  2015-06-24T22:58:51.353394700Z 
     
       EventRecordID 15053 
     
       Correlation 
     
      - Execution 
    
    
       [ ProcessID]  3832 
       [ ThreadID]  3772 
     
       Channel System 
     
       Computer DemonsKeyboard 
     
      - Security 
    
    
       [ UserID]  S-1-5-18 
     
    
    
    - UserData 
    
    
      - Results 
    
    
       CompletionType Fail
    Code:
    - System 
    
      - Provider 
    
    
       [ Name]  Microsoft-Windows-MemoryDiagnostics-Results 
       [ Guid]  {5F92BC59-248F-4111-86A9-E393E12C6139} 
     
       EventID 1102 
     
       Version 0 
     
       Level 2 
     
       Task 0 
     
       Opcode 0 
     
       Keywords 0x8000000000000000 
     
      - TimeCreated 
    
    
       [ SystemTime]  2015-06-24T22:58:51.353394700Z 
     
       EventRecordID 15052 
     
       Correlation 
     
      - Execution 
    
    
       [ ProcessID]  3832 
       [ ThreadID]  3772 
     
       Channel System 
     
       Computer DemonsKeyboard 
     
      - Security 
    
    
       [ UserID]  S-1-5-18 
     
    
    
    - UserData 
    
    
      - Results 
    
    
       LaunchType Manual 
     
       CompletionType Fail 
     
       MemorySize 8136 
     
       TestType 10 
     
       TestDuration 658 
     
       TestCount 12 
     
       NumPagesTested 2027848 
     
       NumPagesUnTested 2684 
     
       NumBadPages 3 
     
       T1NumBadPages 0 
     
       T2NumBadPages 0 
     
       T3NumBadPages 0 
     
       T4NumBadPages 0 
     
       T5NumBadPages 2 
     
       T6NumBadPages 0 
     
       T7NumBadPages 0 
     
       T8NumBadPages 0 
     
       T9NumBadPages 0 
     
       T10NumBadPages 0 
     
       T11NumBadPages 0 
     
       T12NumBadPages 1 
     
       T13NumBadPages 0 
     
       T14NumBadPages 0 
     
       T15NumBadPages 0 
     
       T16NumBadPages 0
    Which I backs up your findings from the minudump files, strangely the errors don't show when running memtest. It's really frustrating that I couldn't find a way to read the minidump files myself, I know where to find them but they are so heavily guarded it seems almost impossible to find out what they mean without help. The best I've been able to do is read my Event Viewer logs and google the Event IDs when there are errors.

    I'm going to test the RAM in another PC on Saturday to double check, and then RMA it if the error persists on the other PC.
    Last edited by KeyboardDemon; 25 Jun 2015 at 03:17.
      My System SpecsSystem Spec

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