Windows 8 and 8.1 Forums


Intermittent BSOD, NTFS.sys

  1. #1


    Posts : 5
    Windows 8.1

    Intermittent BSOD, NTFS.sys


    Hello,

    I purchased a Lenovo T450s 3 months, ago, and swapped out the HDD for an SSD and added in a RAM stick then.
    Things were fine until 1 month ago, until I started getting intermittent BSODs. Typically one would occur every few days, and they would occur more frequently if I went for awhile without a proper shutdown.

    I've tried different ways to troubleshoot, check disk didn't identify anything, sfc scan found corrupt files but could not repair, and minidumps point to the NTFS.sys. Memtest86+ tests passed multiple runs.

    Attachment 62880
    Attachment 62879

    I've attached the logs generated as per forum instructions, and have also added the CBS.log from my sfc scan. I hope you guys can help me.

    Thanks!

      My System SpecsSystem Spec

  2. #2


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Hi,


    I am extremely sorry that this thread was not attended to. There are not many people in this field.


    In case you still require help, kindly respond to this thread and I will be notified via email and you should expect a response from me in 48 hours.




    Regards,
    Pranav
      My System SpecsSystem Spec

  3. #3


    Posts : 5
    Windows 8.1


    Thanks for the reply.

    I've had a few more crashes since this post. On the frequency of around once a week. I've tried doing sfc \scannow as well as using CCleaner to clean up the registry. It's hard to say what worked and what didn't, as it's hard to reproduce, and even using driver verifier doesn't immediately force a crash.
      My System SpecsSystem Spec

  4. #4


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Quote Originally Posted by infiniti View Post
    Thanks for the reply.

    I've had a few more crashes since this post. On the frequency of around once a week. I've tried doing sfc \scannow as well as using CCleaner to clean up the registry. It's hard to say what worked and what didn't, as it's hard to reproduce, and even using driver verifier doesn't immediately force a crash.
    Hi infiniti ^_^,

    The dump files in the ZIP files uploaded by you are old. Once you experience another BSOD, please re-run the diagnostic utility and then upload the ZIP file with your next post.

    Till the time, I would suggest you to disable Driver Verifier by typing the below command in an admin command prompt -
    Code:
    verifier /reset
    If the Driver Verifier does not immediately detect the problem, there is a chance that this might be a hardware problem.

    Let me know how it goes ^_^


    -Pranav
      My System SpecsSystem Spec

  5. #5


    Posts : 5
    Windows 8.1


    Thank you for your response. I have already disabled driver verifier.

    I will upload once I have a new crash. These were the ones I had in the past month.

    Thanks.

    Attachment 64677
      My System SpecsSystem Spec

  6. #6


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Hi infiniti,

    Did you experience another crash?
    I checked your dump files and they did not reveal very useful information. Although I see loads of errors (Including Windows Update Errors). I also see that applications are crashing.


    Could you please follow the below Hard Drive Diagnostics (Thanks usasma!) and report back the results?
    Hard Drive Diagnostic Procedure

    Let me know how it goes ^_^

    -Pranav
      My System SpecsSystem Spec

  7. #7


    Posts : 5
    Windows 8.1


    Hello,

    Thanks for replying, I've encountered a new crash. I've attached the newly generated logs here.Attachment 64975
    I have the Samsung Pro 850 512 Gb, so should I be using the magician software to run a performance test?

    Thanks.

    EDIT: Used CrystalDisk, and things seem to be okay?
    Last edited by infiniti; 20 Aug 2015 at 12:59.
      My System SpecsSystem Spec

  8. #8


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Hi Infiniti ^_^,

    I have analysed your dump files and below has been provided an analysis of the same for informative purposes :-

    Code:
    **************************Thu Aug 20 22:50:54.635 2015 (UTC + 5:30)**************************Loading Dump File [C:\SysnativeBSODApps\082015-14906-01.dmp]
     
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
     
    Built by: 9600.17736.amd64fre.winblue_r9.150322-1500
     
    System Uptime: 11 days 11:49:34.378
     
    Probably caused by : Ntfs.sys ( Ntfs!NtfsAcquireExclusiveScbEx+13 )
     
    BugCheck 24, {b500190645, ffffd0002231ae78, ffffd0002231a680, fffff800338722d3}
    BugCheck Info: NTFS_FILE_SYSTEM (24)
     
    Arguments: 
    Arg1: 000000b500190645
    Arg2: ffffd0002231ae78
    Arg3: ffffd0002231a680
    Arg4: fffff800338722d3
    PROCESS_NAME:  System
     
    BUGCHECK_STR:  0x24
     
    FAILURE_BUCKET_ID:  0x24_Ntfs!NtfsAcquireExclusiveScbEx
     
    CPUID:        "Intel(R) Core(TM) i7-5600U CPU @ 2.60GHz"
     
    MaxSpeed:     2600
     
    CurrentSpeed: 2594
     
      Manufacturer                  LENOVO
     
      Product Name                  20BXCTO1WW
     
      BIOS Version                  JBET46WW (1.11 )
     
      BIOS Release Date             03/02/2015
     
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    I also saw one of the below events in your event log -
    Code:
    Event[18]:
      Log Name: System
      Source: volmgr
      Date: 2015-03-25T21:50:25.392
      Event ID: 46
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: WIN-GH2TN2MDR5F
      Description: 
    Crash dump initialization failed!
    It is a pain to see that message for us BSOD Helpers

    I suggested you to run the Hard Drive Diagnostics in my previous reply. May I know the results? Also, there are some diagnostics over at Lenovo support. Kindly run them and report back -
    Laptops and netbooks :: ThinkPad T Series laptops :: ThinkPad T450s - Lenovo Support (IN)
    Laptops and netbooks :: ThinkPad T Series laptops :: ThinkPad T450s - Lenovo Support (IN)
    Laptops and netbooks :: ThinkPad T Series laptops :: ThinkPad T450s - Lenovo Support (IN)

    Let me know how it goes ^_^

    -Pranav
      My System SpecsSystem Spec

  9. #9


    Posts : 5
    Windows 8.1


    Hey,

    Thanks for your reply. I ran both the hard drive diagnostic and the lenovo tests. Everything passed. I'm starting to think it may be a driver?

    Thanks!

    EDIT: I went through the lenovo log, and this was the message for the SMART status test:
    Critical: Cannot enable SMART
    Last edited by infiniti; 24 Aug 2015 at 13:16.
      My System SpecsSystem Spec

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