Windows 8 and 8.1 Forums


BSOD random black screen with high pitched humming noise

  1. #1


    Posts : 8
    Win 8.1

    BSOD random black screen with high pitched humming noise


    I have recently built a new comp with the following specs:
    Motherboard: Asus Rampage V Extreme BIOS 1401
    CPU: I7-5930K (All stock clock)
    PSU: Seasonic 860watt Platinum
    RAM: 16 GB Gskill DDR4, F4-2666C15Q-16GRR
    GPU : SLI GIGABYTE nVidia GTX 980 (Stock clock)
    Monitor : Asus PG278Q and Dell U2414H
    HDD: Samsung 850 EVO (1TB)
    OS : Windows 8.1 64-bit
    System if full water-cooled, so all temps are around 40 degrees while gaming.


    For the first 10 days the computer has been running fine. After 10 days of running this new comp, my computer got frozen for the first time. (I didn't add any new hardware)
    No blue screen, just a frozen desktop. The mouse cursor was unmovable , no keys functional, I could not press "reset button" (no response), and my screen went full black.
    and there was a high pitched humming noise. This was happening randomly, once per day or once within 2-3 days.


    Steps I have taken to troubleshoot this issue:
    Completely reinstalled Windows 8.1
    Checked the system for malware with Malwarebytes Anti-Malware
    Checked the system for viruses with AVG AntiVirus
    Updated all drivers and updated the bios
    Installed all important and unimportant updates for Win8.1


    I decided to change my PSU and installed my old PSU Seasonic 860watt Platinum (at the start I was using EVGA Supernova P2 1200W).
    After that, my system was running fine for a 10 days, and today I got two restarts, first one with screen freeze and noise, and second one only with screen freeze (both times screen was full black)
    After that I could only press reset button.
    I checked Event Viewer and I saw a lot of Critical Kernel-Power ID 41 (63) errors.
    Error message: "The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly."

    Aslo, I did disable "automatically restart" within Windows Advanced System Properties, but I didn't get any blue screen or anything.

    A minidump is never created when it happens. This limits my ability to analyze the circumstances surrounding the error.
    There isn't a lot of info on the net. Sure, the net is flooded with tons of posts with people having similar event id 41 problems for various reasons,
    but there are very few genuine solutions and I haven't found one that works yet.

    Just to mention that I had problem with windows 8.1 loading few times. Basically after the BIOS screen, screen will go black (before windows logo) with white blinking underscore, and nothing was happening. After that I manually restarted my PC and loading was fine.
    Thanks to all who read this. Any help / imput would be GREATLY appreciated. Thanks.

    Attachment 62772
    Last edited by MegaTheJohny; 17 Jun 2015 at 20:49.

      My System SpecsSystem Spec

  2. #2


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Hi,

    I am extremely sorry that this thread was not attended to. There are not many people in this field.

    In case you still require help, kindly respond to this thread and I will be notified via email and you should expect a response from me in 48 hours.


    Regards,
    Pranav
      My System SpecsSystem Spec

  3. #3


    Posts : 8
    Win 8.1


    hello,

    I didn't have any problems for about 2 months. And than today I got this problem again.
    Here is new zip file. Please can you check and let me know what could be the problem. Thanks
    Attachment 65532
      My System SpecsSystem Spec

  4. #4


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Quote Originally Posted by MegaTheJohny View Post
    hello,

    I didn't have any problems for about 2 months. And than today I got this problem again.
    Here is new zip file. Please can you check and let me know what could be the problem. Thanks
    Attachment 65532
    Hi MegaTheJohny ^_^,

    The ZIP file does not contain any DUMP file for me to analyze. Could you please run the below tool (currently in BETA) and then upload the ZIP file in this post -
    [BETA] BSOD Inspector


    -Pranav
      My System SpecsSystem Spec

  5. #5


    Posts : 8
    Win 8.1


    ok here it is Attachment 65534
      My System SpecsSystem Spec

BSOD random black screen with high pitched humming noise
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