dm_log_collector.exe sometimes creates empty Zip files

Animadversor

New Member
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6
Sometimes dm_log_collector.exe creates very tiny, apparently empty Zip files. Other times it seems to work fine. When it doesn't work properly, sometimes the source SFdebugFiles folder can be found either on the Desktop or in the Recycle Bin and a Zip file can be created manually. Other times, the SFdebugFiles folder is nowhere to be found and one has to run dm_log_collector.exe again and hope for the best.

No doubt the kind people who analyze the materials submitted in this forum are often busy with pressing personal and professional obligations and cannot immediately render assistance; however, if perchance my post at http://www.eightforums.com/bsod-crashes-debugging/67138-bsod-apc_index_mismatch-ntoskrnl-exe.html has slipped through the cracks, I'd like to bring it to someone's attention.

Thanks very much.
 

My Computer

System One

  • OS
    Microsoft Windows 8.1 Pro with Media Center 64-bit [Version 6.3.9600]
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Dell Inspiron 560s
    CPU
    Intel Core 2 Duo E7500 @ 2.93GHz Wolfdale 45nm Technology
    Motherboard
    Dell Inc. 018D1Y (CPU 1) Version A02
    Memory
    8192 MBytes in 4 DIMMs
    Graphics Card(s)
    Intel G45/G43/P45 Chipset - Integrated Graphics 0 [A3] [DELL]
    Sound Card
    Intel ICH10 - High Definition Audio Controller [A0]
    Monitor(s) Displays
    LG W2240 (analog)
    Screen Resolution
    1920x1080
    Hard Drives
    Hitachi HDS721010CLA330 ATA Device
    Keyboard
    Dell SK-8185 USB keyboard
    Mouse
    Dell Optical Mouse
    Antivirus
    Avast Free Antivirus 2015.10.2.2218
Hi Animadversor ^_^,

Really sorry that your thread was not answered very quickly. We are shorthanded here and there are not many BSOD Analysts :(

We are aware of the problem with the DM Log Collector Tool and hence I have created a new utility to solve this, although it is still in BETA. You can find it in the below thread -
http://www.eightforums.com/bsod-crashes-debugging/68849-beta-bsod-inspector.html

Feel free to test it and report back in case of any problems :)


-Pranav
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!
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