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BSOD service exception error when playing heroes of newert

  1. #1


    Posts : 2
    windows 9.1

    BSOD service exception error when playing heroes of newert


    My computer crashes when trying to play heroes of newerth. It started off occasionally now it's all the time. I can log in and search for a game but once it connects it crashes. I can play other games fine. I already installed latest graphic drivers and it still does it. Laptop is only about 3 months old and started happening about 2 weeks after I got it.

    MSI gs70 stealth pro 077
    it has gtx970m

    I'm not sure what information to post but I downloaded the debugging tools and looked at this dump file.



    Code:
    Microsoft (R) Windows Debugger Version 6.3.9600.17336 AMD64
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [C:\Windows\MEMORY.DMP]
    Kernel Bitmap Dump File: Only kernel address space is available
    
    
    ************* Symbol Path validation summary **************
    Response                         Time (ms)     Location
    Deferred                                       SRV*C:\Windows\symbol_cache*http://msdl.microsoft.com/download/symbols
    Symbol search path is: SRV*C:\Windows\symbol_cache*http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS Personal
    Built by: 9600.17736.amd64fre.winblue_r9.150322-1500
    Machine Name:
    Kernel base = 0xfffff802`89474000 PsLoadedModuleList = 0xfffff802`8974d850
    Debug session time: Sat Jun 13 12:58:45.519 2015 (UTC - 7:00)
    System Uptime: 0 days 0:06:09.223
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    ..Page 11958d not present in the dump file. Type ".hh dbgerr004" for details
    .............................
    Loading User Symbols
    PEB is paged out (Peb.Ldr = 00000000`7ffdf018).  Type ".hh dbgerr001" for details
    Loading unloaded module list
    ..........
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 3B, {c0000005, fffff8012a0348f2, ffffd00022abc280, 0}
    
    *** ERROR: Symbol file could not be found.  Defaulted to export symbols for nvlddmkm.sys - 
    Page 10d99e not present in the dump file. Type ".hh dbgerr004" for details
    Probably caused by : nvlddmkm.sys ( nvlddmkm+3ba8f2 )
    
    Followup: MachineOwner
    ---------
    
    4: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    SYSTEM_SERVICE_EXCEPTION (3b)
    An exception happened while executing a system service routine.
    Arguments:
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff8012a0348f2, Address of the instruction which caused the bugcheck
    Arg3: ffffd00022abc280, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    
    Debugging Details:
    ------------------
    
    
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    
    FAULTING_IP: 
    nvlddmkm+3ba8f2
    fffff801`2a0348f2 ff5568          call    qword ptr [rbp+68h]
    
    CONTEXT:  ffffd00022abc280 -- (.cxr 0xffffd00022abc280;r)
    rax=0000000000000004 rbx=ffffe001c7f15578 rcx=ffffe001c7f13000
    rdx=ffffe001c6c75d18 rsi=0000000000010005 rdi=ffffe001c7f13000
    rip=fffff8012a0348f2 rsp=ffffd00022abccb0 rbp=ffffe001c6c75d18
     r8=0000000000000005  r9=ffffd00022abcd10 r10=0000000000000005
    r11=ffffd00022abce00 r12=0000000000000005 r13=0000000000000000
    r14=ffffe001c81e432c r15=ffffd00022abce80
    iopl=0         nv up ei ng nz na po nc
    cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010286
    nvlddmkm+0x3ba8f2:
    fffff801`2a0348f2 ff5568          call    qword ptr [rbp+68h] ss:0018:ffffe001`c6c75d80=4d52564e02080008
    Last set context:
    rax=0000000000000004 rbx=ffffe001c7f15578 rcx=ffffe001c7f13000
    rdx=ffffe001c6c75d18 rsi=0000000000010005 rdi=ffffe001c7f13000
    rip=fffff8012a0348f2 rsp=ffffd00022abccb0 rbp=ffffe001c6c75d18
     r8=0000000000000005  r9=ffffd00022abcd10 r10=0000000000000005
    r11=ffffd00022abce00 r12=0000000000000005 r13=0000000000000000
    r14=ffffe001c81e432c r15=ffffd00022abce80
    iopl=0         nv up ei ng nz na po nc
    cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010286
    nvlddmkm+0x3ba8f2:
    fffff801`2a0348f2 ff5568          call    qword ptr [rbp+68h] ss:0018:ffffe001`c6c75d80=4d52564e02080008
    Resetting default scope
    
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    
    BUGCHECK_STR:  0x3B
    
    PROCESS_NAME:  AwesomiumProce
    
    CURRENT_IRQL:  0
    
    ANALYSIS_VERSION: 6.3.9600.17336 (debuggers(dbg).150226-1500) amd64fre
    
    LAST_CONTROL_TRANSFER:  from fffff80129f4f9fc to fffff8012a0348f2
    
    STACK_TEXT:  
    ffffd000`22abccb0 fffff801`29f4f9fc : 00000000`00000000  ffffe001`c81e3000 00000000`00000000 ffffe001`c7f13c50 :  nvlddmkm+0x3ba8f2
    ffffd000`22abcd00 fffff801`29f61b0d : 00000000`00000001  ffffe001`c6bda530 00000000`00000140 fffff801`29ea965d :  nvlddmkm+0x2d59fc
    ffffd000`22abcd30 fffff801`2a183657 : 00000000`00000000  00000000`00000001 ffffe001`c81e3000 fffff801`29e44101 :  nvlddmkm+0x2e7b0d
    ffffd000`22abcd90 fffff801`2a0d300b : ffffe001`c81e3000  00000000`00000000 ffffe001`c7f13000 00000000`00000000 :  nvlddmkm+0x509657
    ffffd000`22abcdf0 fffff801`29f475bd : ffffe001`c81e5000  ffffe001`c81e5000 ffffc001`6815a048 00000000`00000000 :  nvlddmkm+0x45900b
    ffffd000`22abce40 fffff801`29ecd3df : ffffd000`22abcfd0  ffffd000`22abcf18 ffffd000`22abd200 ffffe001`c7f13000 :  nvlddmkm+0x2cd5bd
    ffffd000`22abcec0 fffff801`29e490c8 : 00000000`00000000  ffffd000`00000001 ffffd000`00000001 ffffd000`00000001 :  nvlddmkm+0x2533df
    ffffd000`22abcf50 fffff801`29e48d38 : ffffd000`22abd200  00000000`00000000 ffffd000`22abd200 00000000`00000018 :  nvlddmkm+0x1cf0c8
    ffffd000`22abcfb0 fffff801`29e48afe : 00000000`c1d00121  fffff801`c1d00121 00000055`00000000 00000055`f7270630 :  nvlddmkm+0x1ced38
    ffffd000`22abd060 fffff801`29e1c156 : ffffd000`22abd0e0  00000000`c1d00121 ffffd000`22abd230 ffffc001`67bfce00 :  nvlddmkm+0x1ceafe
    ffffd000`22abd0b0 fffff801`29cc193b : ffffd000`22abd289  fffff802`89578370 00000000`c1d00121 00000000`0000011a :  nvlddmkm+0x1a2156
    ffffd000`22abd180 fffff801`29cce48a : ffffc001`6815a010 ffffc001`6815a048 00000000`00000000 ffffd000`22abd340 : nvlddmkm+0x4793b
    ffffd000`22abd1d0 fffff801`29cdf143 : ffffc001`6815a010 ffffc001`63bc66f0 ffffc001`6815a03c 00000000`00000000 : nvlddmkm+0x5448a
    ffffd000`22abd240 fffff801`29d2ebbd : ffffffff`fd9da600 ffffd000`22abd470 00000000`c000000d ffffd000`22abd768 : nvlddmkm+0x65143
    ffffd000`22abd3a0 fffff801`29d38d87 : ffffe001`c7d407b0 fffff801`2a1dc0d0 fffff801`2a1dc0d0 ffffe001`cad4a430 : nvlddmkm+0xb4bbd
    ffffd000`22abd3d0 fffff801`2a3ede09 : ffffe001`c6dd9000 ffffd000`22abd559 ffffe001`c6dd9000 ffffe001`c90cd010 : nvlddmkm+0xbed87
    ffffd000`22abd4f0 fffff801`29707a34 : 00000000`00000000  ffffe001`cad4a430 00000000`4e562a2a 00000000`07000040 :  nvlddmkm!nvDumpConfig+0x102a19
    ffffd000`22abd5c0 fffff801`296d8fef : ffffe001`c90cd010  ffffd000`22abdb80 ffffc001`681cb000 ffffd000`00000000 :  dxgkrnl!DXGADAPTER: diEscape+0x48
    ffffd000`22abd5f0 fffff960`002fe2b7 : 00000000`d3c80180  ffffe001`c934b080 00000000`7fe37000 00000000`078ff130 :  dxgkrnl!DxgkEscape+0x54f
    ffffd000`22abdab0 fffff802`895d04b3 : 00000000`00000000  00000000`0030f000 00000000`00000001 ffffe001`c3dceb01 :  win32k!NtGdiDdDDIEscape+0x53
    ffffd000`22abdb00 00000000`772f74aa : 00000000`00000000  00000000`00000000 00000000`00000000 00000000`00000000 :  nt!KiSystemServiceCopyEnd+0x13
    00000000`078fe818 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x772f74aa
    
    
    FOLLOWUP_IP: 
    nvlddmkm+3ba8f2
    fffff801`2a0348f2 ff5568          call    qword ptr [rbp+68h]
    
    SYMBOL_STACK_INDEX:  0
    
    SYMBOL_NAME:  nvlddmkm+3ba8f2
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: nvlddmkm
    
    IMAGE_NAME:  nvlddmkm.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  5566824f
    
    STACK_COMMAND:  .cxr 0xffffd00022abc280 ; kb
    
    FAILURE_BUCKET_ID:  0x3B_nvlddmkm+3ba8f2
    
    BUCKET_ID:  0x3B_nvlddmkm+3ba8f2
    
    ANALYSIS_SOURCE:  KM
    
    FAILURE_ID_HASH_STRING:  km:0x3b_nvlddmkm+3ba8f2
    
    FAILURE_ID_HASH:  {4804e201-c858-2dbf-b717-f90a7310e88a}
    
    Followup: MachineOwner
    Last edited by Brink; 13 Jun 2015 at 22:00. Reason: code box

      My System SpecsSystem Spec

  2. #2


    Posts : 2
    windows 9.1


    Attachment 62660

    I used the forum program and attached the files from it too
      My System SpecsSystem Spec

BSOD service exception error when playing heroes of newert
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