Windows 8 and 8.1 Forums

BSOD while surfing.

  1. #1

    Posts : 1
    Windows 8.1

    BSOD while surfing.


    I'm working as an intern in a small computer store and being new to fixing computers makes it difficult for me to figure out what's wrong with a clients computer. She said she got a bluescreen while surfing and not doing anything . Nobody working here seems to know what the problem is either. I've tested the memory and harddrive and no problems come up. It also has not crashed in the time I've looked at it (2 days).

      My System SpecsSystem Spec

  2. #2

    Posts : 651
    Windows 8.1 x64

    This particular dump file shows that taskhost.exe (the process that runs scheduled tasks) triggered a crash, and this happened because the memory manager attempted to free a page that was supposed to exist in RAM, and that address was invalid. It's important to note that no userland process (unless it's 32bit and does something called AWE) on a Windows system knows anything at all about RAM - it's all virtual address space provided to the process, so a userland app cannot directly cause this to happen. However, because memory requests via the memory manager are handled in kernel, when a page fault occurs when accessing a memory address, it causes a bugcheck, because no page faults can happen when the memory manager is accessing pages. It's possible that a driver is freeing memory and not marking it as such, but that doesn't happen very often. It's more likely that there's a hardware problem on the system, but you should target software first. Update video/audio/chipset drivers to the latest supported versions by the hardware vendor, update the BIOS (if a new version is available), make sure the OS is up to date with all security patches, and run malware scans to make sure it's free of malicious software which could potentially trigger such behaviors.

    After that, test hardware to make sure the RAM passes thorough memory tests (memtestx86+), the CPU doesn't fail under stress (Prime95), the hard disks don't report any SMART errors (hddguardian), and if the system has a dedicated video card (aka not Intel onboard video) it doesn't fail stress testing either (furmark).

    There's not much more you can do than that short of making sure the system is configured for a complete memory dump, and gather one the next time a crash occurs.
      My System SpecsSystem Spec

BSOD while surfing.
Related Threads
This computer is less than 60 days old. Here is what is happening with this computer. It started rebooting 3-4 times a day. Sometimes while I was on Chrome, other times while just listening to music. As of today it is down to just 1 time a day and typically early in the morning, when...
Surfing internet Browers got BSOD in BSOD Crashes and Debugging
Hello guys when i was browings my chrome facebook i got a BSOD suddenly here is my Computer spec GPU: GeForce GTX 660 Ti CPU: Intel Core i5-2500K CPU 3.30 GHz Memory: 8.00 GB RAM OS Windows 8.1 Pro Please Help thanks a lot have a nice day
Could I ask You for help? I'm getting a lot of BSODs. I tried reinstall Windows 8.1 several times but BSOD still appears. My Laptop: Thinkpad t420, i5-2520M, 2x 4GB Corsair Vengeance CMSX4GX3M1A1600C9, Samsung SSD 840 PRO, Hitachi HTS547550A9E384 Thanks in advance :) I forgot to...
Hello! I am running into a Page fault in non-page area BSOD at random times. I have check my memory overnight without any issues Sometimes its within 5 minutes of running the machine other times it could be days between issues. Any help or suggestions would be much appreciated and yeah
Hi there, I just surf facebook and download torrent, then mouse freeze and BSOD, it happened sometime while I was watching online movie. could you please check my dump info. ? I don't want to install all the updates from microsoft because I have bad experience with automatic update so if it's...
Hello All I have been plauged with the dreaded blue screen of death for the past while now and I am running out of ideas. It happens randomly and without warning, even when I'm not actively using my PC. The error that appears on the screen is something like "NTFS_File_System" but thats all...
BSOD while randomly surfing the web in BSOD Crashes and Debugging
Hi, i've had the first BSOD yesterday and 4 today and i think i was mostly surfing on youtube. I can't remember changing anything on my computer since then. A few weeks ago i tried to install a couple of old games but most of them failed to start and also they tried to overwrite my DirectX 11...
Eight Forums Android App Eight Forums IOS App Follow us on Facebook