Windows 8 and 8.1 Forums


BSOD APC_INDEX_MISMATCH ntoskrnl.exe

  1. #1


    Posts : 6
    Microsoft Windows 8.1 Pro with Media Center 64-bit [Version 6.3.9600]

    BSOD APC_INDEX_MISMATCH ntoskrnl.exe


    I have had an APC_INDEX_MISMATCH BSOD almost daily for the past several days. I've not been able to relate it to any newly-installed software or hardware or to any system changes. I'd be obliged if anyone could help. Thanks very much.

    Update: These same BSODs have continued apace, and I have attached additional zip files. Perhaps it should be noted that the CPU is running at 100% almost constantly. The following processes especially seem to be using more CPU resources than they have in the past: explorer.exe, WmiPrvSE.exe and, sometimes, the System process (ntoskrnl.exe).

    Second update: I've also attached a system report taken just after a driver-verifier-induced crash. I had to disable the driver verifier after that because it was causing the crashes to occur even more frequently.
    Last edited by Animadversor; 16 Jun 2015 at 14:51.

      My System SpecsSystem Spec

  2. #2


    Posts : 2,480
    Windows 10 Pro x64


    Update drivers in red or uninstall the software related to it. If that doesn't do the trick, please temporarily uninstall VBox.
    Code:
    teamviewervpn.sys Thu Dec 13 10:22:09 2007  (4760F9C1) 
    TeamViewerVPN Network Adapter 
    http://www.carrona.org/drivers/driver.php?id=teamviewervpn.sys 
    
    CSN5PDTS82x64.sys Wed Apr 22 12:38:03 2009 (49EEF38B)  
    Colasoft Capsa 7 Free Network Toolset driver[br] 
    http://www.carrona.org/drivers/driver.php?id=CSN5PDTS82x64.sys 
    
    SASKUTIL64.SYS Tue Jul 12 23:00:01 2011 (4E1CB5D1)  
    SUPERAntiSpyware 
    http://www.carrona.org/drivers/driver.php?id=SASKUTIL64.SYS 
    
    SASDIFSV64.SYS Fri Jul 22 01:03:00 2011 (4E28B024)  
    SUPERAntiSpyware 
    http://www.carrona.org/drivers/driver.php?id=SASDIFSV64.SYS 
    
    igdkmd64.sys Fri Mar 23  19:13:22 2012 (4F6CBD42) 
    Intel Graphics driver 
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys 
    
    sbapifs.sys Wed Jul 25 19:59:15  2012 (501033F3) 
    Sunbelt ActiveProtection Filter part of VIPRE/CounterSpy  from Sunbelt Software (may be a part of Lavasoft protection also). 
    http://www.carrona.org/drivers/driver.php?id=sbapifs.sys 
    
    npf.sys Fri Mar 1 02:31:24 2013  (513004EC) 
    
    npf.sys - this  driver hasn't been added to the DRT as of this run. Please search Google/Bing  for the driver if additional information is needed. 
    
    intelppm.sys  Thu Aug 22 10:46:35 2013 (5215CFEB) 
    Intel Processor driver 
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys 
    
    oodivdh.sys Mon Sep 9 10:53:24  2013 (522D8C84) 
    O&O DiskImage Virtual Disk Helper Driver 
    http://www.carrona.org/drivers/driver.php?id=oodivdh.sys 
    
    oodivd.sys Mon Sep 9 10:53:27 2013  (522D8C87) 
    O&O DiskImage Virtual Disk Driver 
    http://www.carrona.org/drivers/driver.php?id=oodivd.sys 
    
    oodisrh.sys Mon Sep 9 10:54:00 2013  (522D8CA8) 
    O&O DiskImage Snapshot/Restore Helper Driver 
    http://www.carrona.org/drivers/driver.php?id=oodisrh.sys 
    
    oodisr.sys Mon Sep 9 10:54:03 2013  (522D8CAB) 
    O&O DiskImage Snapshot/Restore Driver 
    http://www.carrona.org/drivers/driver.php?id=oodisr.sys 
    
    kprocesshacker.sys Wed Nov 13  11:41:14 2013 (5283574A) 
    
    kprocesshacker.sys - this driver hasn't been added to the  DRT as of this run. Please search Google/Bing for the driver if additional  information is needed. 
    
    rtlh64.sys Mon Nov 3 10:31:13 2014  (54574B61) 
    Realtek 8101/8168/8169 Wired Network Driver 
    http://www.carrona.org/drivers/driver.php?id=rtlh64.sys 
    
    HWiNFO64A.SYS Sun Nov 23 17:24:07  2014 (54720A27) 
    HWiNFO32 Kernel Driver 
    http://www.carrona.org/drivers/driver.php?id=HWiNFO64A.SYS 
    
    RTKVHD64.sys Wed Dec 10 08:53:17  2014 (5487FBED) 
    Realtek High Definition Audio Function Driver 
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys 
    
    gwdrv.sys Thu Dec 25 12:28:24  2014 (549BF4D8) 
    GlassWire Network Security driver 
    http://www.carrona.org/drivers/driver.php?id=gwdrv.sys 
    
    RapportCerberus64_80128.sys Thu Jan  29 11:25:25 2015 (54CA0A95) 
    
    RapportCerberus64_80128.sys - this driver hasn't been added  to the DRT as of this run. Please search Google/Bing for the driver if  additional information is needed. 
    
    VBoxAswDrv.sys Tue Mar 24  18:47:15 2015 (5511A323) 
    Avast VirtualBox Support Driver 
    http://www.carrona.org/drivers/driver.php?id=VBoxAswDrv.sys 
    
    aswMonFlt.sys Tue Apr 21  15:00:52 2015 (55364A04) 
    avast! File System Minifilter Driver 
    http://www.carrona.org/drivers/driver.php?id=aswMonFlt.sys 
    
    aswRvrt.sys Tue Apr 21 15:00:59  2015 (55364A0B) 
    Avast! Revert driver[br](Likely a boot driver) 
    http://www.carrona.org/drivers/driver.php?id=aswRvrt.sys 
    
    aswHwid.sys Tue Apr 21 15:01:20  2015 (55364A20) 
    avast! HWID driver 
    http://www.carrona.org/drivers/driver.php?id=aswHwid.sys 
    
    aswRdr2.sys Tue Apr 21 15:01:31  2015 (55364A2B) 
    avast! TDI Redirect Driver 
    http://www.carrona.org/drivers/driver.php?id=aswRdr2.sys 
    
    aswSnx.sys Tue Apr 21 15:01:36  2015 (55364A30) 
    avast! Virtualization Driver 
    http://www.carrona.org/drivers/driver.php?id=aswSnx.sys 
    
    aswVmm.sys Tue Apr 21 15:15:40 2015  (55364D7C) 
    avast! VM Monitor driver 
    http://www.carrona.org/drivers/driver.php?id=aswVmm.sys 
    
    aswSP.sys Tue Apr 21 15:16:09 2015  (55364D99) 
    avast! Self Protection Driver 
    http://www.carrona.org/drivers/driver.php?id=aswSP.sys 
    
    aswStm.sys Tue Apr 21 15:18:49 2015  (55364E39) 
    avast! Antivirus Stream Filter driver 
    http://www.carrona.org/drivers/driver.php?id=aswStm.sys 
    
    RapportHades64.sys Wed May 6  14:20:03 2015 (554A06F3) 
    IBM Trusteer Rapport Driver 
    http://www.carrona.org/drivers/driver.php?id=RapportHades64.sys 
    
    RapportKE64.sys Wed May 6  14:20:09 2015 (554A06F9) 
    Trusteer Rapport 
    http://www.carrona.org/drivers/driver.php?id=RapportKE64.sys 
    
    RapportEI64.sys Wed May 6  14:20:10 2015 (554A06FA) 
    Trusteer Rapport 
    http://www.carrona.org/drivers/driver.php?id=RapportEI64.sys 
    
    RapportPG64.sys Wed May 6  14:20:26 2015 (554A070A) 
    Trusteer Rapport 
    http://www.carrona.org/drivers/driver.php?id=RapportPG64.sys 
    
    VBoxUSBMon.sys Wed May 13  17:10:21 2015 (5553695D) 
    VirtualBox USB driver 
    http://www.carrona.org/drivers/driver.php?id=VBoxUSBMon.sys 
    
    VBoxNetAdp.sys Wed May 13  17:10:21 2015 (5553695D) 
    VirtualBox network driver 
    http://www.carrona.org/drivers/driver.php?id=VBoxNetAdp.sys 
    
    VBoxNetFlt.sys Wed May 13  17:10:21 2015 (5553695D) 
    VirtualBox network driver 
    http://www.carrona.org/drivers/driver.php?id=VBoxNetFlt.sys 
    
    VBoxDrv.sys Wed May 13 17:11:30  2015 (555369A2) 
    VirtualBox 
    http://www.carrona.org/drivers/driver.php?id=VBoxDrv.sys 
    
    
    
    Debug session time: Tue  Jun 9 21:57:44.376 2015 (UTC + 2:00) 
    Loading Dump File  [D:\SysnativeBSODApps\060915-52421-01.dmp] 
    Built by:  9600.17736.amd64fre.winblue_r9.150322-1500 
    System Uptime: 0 days  13:14:39.097 
    Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceExit+24b  ) 
    BugCheck 1, {7ffa2d80123a, 0, fffe, ffffd0005790dc80} 
    BugCheck Info:  APC_INDEX_MISMATCH  (1) 
    Bugcheck code 00000001 
    Arguments: 
    Arg1: 00007ffa2d80123a,  Address of system call function or worker routine 
    Arg2: 0000000000000000,  Thread->ApcStateIndex 
    Arg3: 000000000000fffe,  (Thread->SpecialApcDisable << 16) | Thread->KernelApcDisable  
    Arg4: ffffd0005790dc80, Call type (0 - system call, 1 - worker routine)  
    BUGCHECK_STR: 0x1 
    DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT 
    PROCESS_NAME:  csrss.exe 
    FAILURE_BUCKET_ID: 0x1_SysCallNum_6_nt!KiSystemServiceExit  
    MaxSpeed: 2930 
    CurrentSpeed: 2926 
    BiosVersion = A06  
    BiosReleaseDate = 12/01/2010 
    SystemManufacturer = Dell Inc.  
    SystemProductName = Inspiron 560s  
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``  
    Debug session time: Mon Jun 8 20:34:21.908 2015 (UTC + 2:00) 
    Loading  Dump File [D:\SysnativeBSODApps\060815-55359-01.dmp] 
    Built by:  9600.17736.amd64fre.winblue_r9.150322-1500 
    System Uptime: 0 days  11:13:44.628 
    Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceExit+24b  ) 
    BugCheck 1, {7ffa348a230a, 0, fffe, ffffd000217c6c80} 
    BugCheck Info:  APC_INDEX_MISMATCH  (1) 
    Bugcheck code 00000001 
    Arguments: 
    Arg1: 00007ffa348a230a,  Address of system call function or worker routine 
    Arg2: 0000000000000000,  Thread->ApcStateIndex 
    Arg3: 000000000000fffe,  (Thread->SpecialApcDisable << 16) | Thread->KernelApcDisable  
    Arg4: ffffd000217c6c80, Call type (0 - system call, 1 - worker routine)  
    BUGCHECK_STR: 0x1 
    DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT 
    PROCESS_NAME:  svchost.exe 
    FAILURE_BUCKET_ID: 0x1_SysCallNum_113_nt!KiSystemServiceExit  
    MaxSpeed: 2930 
    CurrentSpeed: 2926 
    BiosVersion = A06  
    BiosReleaseDate = 12/01/2010 
    SystemManufacturer = Dell Inc.  
    SystemProductName = Inspiron 560s  
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``  
    Debug session time: Sat Jun 6 23:47:56.161 2015 (UTC + 2:00) 
    Loading  Dump File [D:\SysnativeBSODApps\060815-35640-01.dmp] 
    Built by:  9600.17736.amd64fre.winblue_r9.150322-1500 
    System Uptime: 0 days  10:58:48.881 
    Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceExit+24b  ) 
    BugCheck 1, {7ffcb5e8123a, 0, fffe, ffffd00141010c80} 
    BugCheck Info:  APC_INDEX_MISMATCH  (1) 
    Bugcheck code 00000001 
    Arguments: 
    Arg1: 00007ffcb5e8123a,  Address of system call function or worker routine 
    Arg2: 0000000000000000,  Thread->ApcStateIndex 
    Arg3: 000000000000fffe,  (Thread->SpecialApcDisable << 16) | Thread->KernelApcDisable  
    Arg4: ffffd00141010c80, Call type (0 - system call, 1 - worker routine)  
    BUGCHECK_STR: 0x1 
    DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT 
    PROCESS_NAME:  ProcessLasso.e 
    FAILURE_BUCKET_ID: 0x1_SysCallNum_6_nt!KiSystemServiceExit  
    MaxSpeed: 2930 
    CurrentSpeed: 2926 
    BiosVersion = A06  
    BiosReleaseDate = 12/01/2010 
    SystemManufacturer = Dell Inc.  
    SystemProductName = Inspiron 560s  
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``  
    Debug session time: Sat Jun 6 10:19:48.554 2015 (UTC + 2:00) 
    Loading  Dump File [D:\SysnativeBSODApps\060615-44171-01.dmp] 
    Built by:  9600.17736.amd64fre.winblue_r9.150322-1500 
    System Uptime: 0 days  10:49:49.274 
    Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceExit+24b  ) 
    BugCheck 1, {7ff9d263123a, 0, fffe, ffffd00023c10c80} 
    BugCheck Info:  APC_INDEX_MISMATCH  (1) 
    Bugcheck code 00000001 
    Arguments: 
    Arg1: 00007ff9d263123a,  Address of system call function or worker routine 
    Arg2: 0000000000000000,  Thread->ApcStateIndex 
    Arg3: 000000000000fffe,  (Thread->SpecialApcDisable << 16) | Thread->KernelApcDisable  
    Arg4: ffffd00023c10c80, Call type (0 - system call, 1 - worker routine)  
    BUGCHECK_STR: 0x1 
    DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT 
    PROCESS_NAME:  svchost.exe 
    FAILURE_BUCKET_ID: 0x1_SysCallNum_6_nt!KiSystemServiceExit  
    MaxSpeed: 2930 
    CurrentSpeed: 2926 
    BiosVersion = A06  
    BiosReleaseDate = 12/01/2010 
    SystemManufacturer = Dell Inc.  
    SystemProductName = Inspiron 560s  
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``  
    Debug session time: Fri Jun 5 21:26:22.225 2015 (UTC + 2:00) 
    Loading  Dump File [D:\SysnativeBSODApps\060515-56734-01.dmp] 
    Built by:  9600.17736.amd64fre.winblue_r9.150322-1500 
    System Uptime: 0 days  10:22:56.945 
    Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceExit+24b  ) 
    BugCheck 1, {7ffc2746123a, 0, fffe, ffffd000261f6c80} 
    BugCheck Info:  APC_INDEX_MISMATCH  (1) 
    Bugcheck code 00000001 
    Arguments: 
    Arg1: 00007ffc2746123a,  Address of system call function or worker routine 
    Arg2: 0000000000000000,  Thread->ApcStateIndex 
    Arg3: 000000000000fffe,  (Thread->SpecialApcDisable << 16) | Thread->KernelApcDisable  
    Arg4: ffffd000261f6c80, Call type (0 - system call, 1 - worker routine)  
    BUGCHECK_STR: 0x1 
    DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT 
    PROCESS_NAME:  Startup Launch 
    FAILURE_BUCKET_ID: 0x1_SysCallNum_6_nt!KiSystemServiceExit  
    MaxSpeed: 2930 
    CurrentSpeed: 2926 
    BiosVersion = A06  
    BiosReleaseDate = 12/01/2010 
    SystemManufacturer = Dell Inc.  
    SystemProductName = Inspiron 560s  
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``  
    
    
    
    
    --- E O J --- 2015 Jun 17 00:10:44 AM _88-dbug Copyright  2012 Sysnative Forums 
    --- E O J --- 2015 Jun 17 00:10:44 AM _88-dbug  Copyright 2012 Sysnative Forums 
    --- E O J --- 2015 Jun 17 00:10:44 AM  _88-dbug Copyright 2012 Sysnative Forums
      My System SpecsSystem Spec

  3. #3


    Posts : 6
    Microsoft Windows 8.1 Pro with Media Center 64-bit [Version 6.3.9600]


    There is some important information that I didn't think to mention before:

    At about the same time that I was experiencing the BSODs, I was also having a problem with Start8, which provides a Windows-7-like Start menu for Windows 8. It was running, but not providing the Start menu as it had before. At first, I didn't think to see if there might be any connection between the two issues, but after my initial posts here, I continued to try figure out what might be causing the BSODs. My attention focused on the very high CPU usage that the system was showing: 100% usage almost 100% of the time, with the System process (ntoskrnl.exe) and explorer.exe each taking up anywhere from about 45% to 75% of the CPU. The high usage by the System process (ntoskrnl.exe) was opaque to me, but it seemed that perhaps something that modified the shell might be causing the high usage by explorer.exe. Since Start8 must certainly in some way modify or interact with the shell, and since it was not behaving properly, I decided to see if uninstalling it would make the BSODs go away. It seems to have done so. The high CPU usage and the BSODs ceased immediately upon uninstalling Start8 and have not come back. I'm going to leave Start8 uninstalled another day or so. After reinstallation I'll let you know whether or not the BSODs recur. Considering this, I have not yet implemented your advice above. Thanks very much for your help so far.
      My System SpecsSystem Spec

  4. #4


    Posts : 6
    Microsoft Windows 8.1 Pro with Media Center 64-bit [Version 6.3.9600]


    Since uninstalling and reinstalling Start8 there have been no more BSODs, so I'm going to guess that the installation somehow got corrupted. Thanks very much.
      My System SpecsSystem Spec

  5. #5


    Posts : 2,480
    Windows 10 Pro x64


    Thanks for posting back.
      My System SpecsSystem Spec

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