Solved Numerous BSOD on new laptop, 0xa, 0x1e, 0x7f

Azzaman · Jun 4, 2015

As the title suggests, this is a new laptop (around 3 weeks old, Acer VN7-571G-70G9), and in the past couple of days I have experienced multiple BSOD. They *seem* to happen mainly while browsing the web, but not always. In an attempt to fix it, I ran the W8.1 refresh tool, in case something I had installed was causing issues, but this did not work. I have updated all of the drivers from the Acer website. I have been attempting to install all of the Windows Updates, but the BSODs have been making this rather difficult. I have run the windows memtest, with no issues. I ran the WDC diagnostic tool, which didn't find any issues.

The BSODs have had various different bccodes, unfortunately when I did the refresh I lost all of the previous minidumps, so I only have the most recent four dumps. They all seem to point to either ntoskrnl.dll or hal.dll as the culprit.

The laptop has been working fine for the past 3 weeks, only in the past few days have I been getting the BSODs. It sometimes seems like the BSODs are more common when I use Google Chrome, but that may just be my imagination.

blueelvis · Jun 6, 2015

Hi Azzaman & Welcome to the forums ^_^,

I have analysed your dump files and below has been provided an analysis of the same for informative purposes :-

Code:

**************************Fri Jun  5 01:26:54.468 2015 (UTC + 5:30)**************************Loading Dump File [C:\SysnativeBSODApps\060515-29687-01.dmp]
 
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
 
Built by: 9600.17328.amd64fre.winblue_r3.140827-1500
 
System Uptime: 0 days 0:05:01.274
 
Probably caused by : ntkrnlmp.exe ( nt!KeClockInterruptNotify+354 )
 
BugCheck A, {fffff58000000340, d, 0, fffff8034a83ad34}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000000A]IRQL_NOT_LESS_OR_EQUAL (a)[/url]
 
Arguments: 
Arg1: fffff58000000340, memory referenced
Arg2: 000000000000000d, IRQL
Arg3: 0000000000000000, bitfield :
	bit 0 : value 0 = read operation, 1 = write operation
	bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff8034a83ad34, address which referenced memory
BUGCHECK_STR:  AV
 
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
 
PROCESS_NAME:  System
 
FAILURE_BUCKET_ID:  AV_nt!KeClockInterruptNotify
 
CPUID:        "Intel(R) Core(TM) i7-5500U CPU @ 2.40GHz"
 
MaxSpeed:     2400
 
CurrentSpeed: 2394
 
  BIOS Version                  V1.14
 
  BIOS Release Date             01/08/2015
 
  Manufacturer                  Acer
 
  Product Name                  Aspire VN7-571G
 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Jun  4 22:18:08.315 2015 (UTC + 5:30)**************************
Loading Dump File [C:\SysnativeBSODApps\060515-53375-01.dmp]
 
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
 
Built by: 9600.17328.amd64fre.winblue_r3.140827-1500
 
System Uptime: 0 days 1:00:02.154
 
Probably caused by : ntkrnlmp.exe ( nt!KiPageFault+23a )
 
BugCheck A, {fffff58000000008, d, 0, fffff803977bf1f3}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000000A]IRQL_NOT_LESS_OR_EQUAL (a)[/url]
 
Arguments: 
Arg1: fffff58000000008, memory referenced
Arg2: 000000000000000d, IRQL
Arg3: 0000000000000000, bitfield :
	bit 0 : value 0 = read operation, 1 = write operation
	bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff803977bf1f3, address which referenced memory
BUGCHECK_STR:  AV
 
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
 
PROCESS_NAME:  System
 
FAILURE_BUCKET_ID:  AV_nt!KiPageFault
 
CPUID:        "Intel(R) Core(TM) i7-5500U CPU @ 2.40GHz"
 
MaxSpeed:     2400
 
CurrentSpeed: 2394
 
  BIOS Version                  V1.14
 
  BIOS Release Date             01/08/2015
 
  Manufacturer                  Acer
 
  Product Name                  Aspire VN7-571G
 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Jun  4 21:08:55.236 2015 (UTC + 5:30)**************************
Loading Dump File [C:\SysnativeBSODApps\060515-55562-01.dmp]
 
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
 
Built by: 9600.17328.amd64fre.winblue_r3.140827-1500
 
System Uptime: 0 days 0:33:30.052
 
Probably caused by : ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b4 )
 
BugCheck 7F, {8, ffffd0011e280130, ffffce011e2a1c38, ffffe001ff400890}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000007F]UNEXPECTED_KERNEL_MODE_TRAP (7f)[/url]
 
Arguments: 
Arg1: 0000000000000008, EXCEPTION_DOUBLE_FAULT
Arg2: ffffd0011e280130
Arg3: ffffce011e2a1c38
Arg4: ffffe001ff400890
BUGCHECK_STR:  0x7f_8
 
PROCESS_NAME:  System
 
FAILURE_BUCKET_ID:  0x7f_8_nt!KiDoubleFaultAbort
 
CPUID:        "Intel(R) Core(TM) i7-5500U CPU @ 2.40GHz"
 
MaxSpeed:     2400
 
CurrentSpeed: 2394
 
  BIOS Version                  V1.14
 
  BIOS Release Date             01/08/2015
 
  Manufacturer                  Acer
 
  Product Name                  Aspire VN7-571G
 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Jun  2 12:13:51.962 2015 (UTC + 5:30)**************************
Loading Dump File [C:\SysnativeBSODApps\060515-34265-01.dmp]
 
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
 
Built by: 9600.17328.amd64fre.winblue_r3.140827-1500
 
System Uptime: 0 days 2:17:05.093
 
*** WARNING: Unable to verify timestamp for win32k.sys
 
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
 
Probably caused by : ntkrnlmp.exe ( nt!PpmIdleExecuteTransition+5cd )
 
BugCheck 1E, {ffffffffc0000005, fffff801a5a4a1ad, 0, fffff58000000320}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000001E]KMODE_EXCEPTION_NOT_HANDLED (1e)[/url]
 
Arguments: 
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff801a5a4a1ad, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: fffff58000000320, Parameter 1 of the exception
BUGCHECK_STR:  0x1E_c0000005_R
 
PROCESS_NAME:  System
 
FAILURE_BUCKET_ID:  0x1E_c0000005_R_nt!PpmIdleExecuteTransition
 
CPUID:        "Intel(R) Core(TM) i7-5500U CPU @ 2.40GHz"
 
MaxSpeed:     2400
 
CurrentSpeed: 2394
 
  BIOS Version                  V1.14
 
  BIOS Release Date             01/08/2015
 
  Manufacturer                  Acer
 
  Product Name                  Aspire VN7-571G
 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

I took a look at the drivers but there wasn't anything which seemed suspicious. I believe that this might be a hardware problem because one of the dump indicates that the system encountered a double fault i.e. a fault occurred when processing another fault.

Kindly run the below free hardware diagnostics and report back with the results -
Hardware Diagnostics

Till the time we are troubleshooting the system, kindly remove Mcafee using this **TOOL**.

Let me know how it goes ^_^

-Pranav

Azzaman · Aug 5, 2015

Sorry for the *long* delay in replying to this. I ran all of those diagnostics and found nothing, so I took it back to the store, and they sent it off to ACER for repair, and I've finally got it back. It's not exactly clear what it was that was wrong with it (the tech notes just say system instability), but I believe they've replaced the motherboard. It would seem that everything is fixed now. Thanks for the help, for what it was worth.

blueelvis · Aug 5, 2015

Azzaman said:
Sorry for the *long* delay in replying to this. I ran all of those diagnostics and found nothing, so I took it back to the store, and they sent it off to ACER for repair, and I've finally got it back. It's not exactly clear what it was that was wrong with it (the tech notes just say system instability), but I believe they've replaced the motherboard. It would seem that everything is fixed now. Thanks for the help, for what it was worth.

Hi Azzaman ^_^,

No worries. Thanks for posting back. Diagnosing a damaged motherboard is one heck of a job. Glad to hear that the issue has been solved

-Pranav

Solved Numerous BSOD on new laptop, 0xa, 0x1e, 0x7f

Azzaman

New Member

My Computer

System One

blueelvis

OMG Debugger!

My Computer

System One

Azzaman

New Member

My Computer

System One

blueelvis

OMG Debugger!

My Computer

System One