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Numerous BSOD on new laptop, 0xa, 0x1e, 0x7f

  1. #1


    Posts : 2
    Windows 8.1

    Numerous BSOD on new laptop, 0xa, 0x1e, 0x7f


    As the title suggests, this is a new laptop (around 3 weeks old, Acer VN7-571G-70G9), and in the past couple of days I have experienced multiple BSOD. They *seem* to happen mainly while browsing the web, but not always. In an attempt to fix it, I ran the W8.1 refresh tool, in case something I had installed was causing issues, but this did not work. I have updated all of the drivers from the Acer website. I have been attempting to install all of the Windows Updates, but the BSODs have been making this rather difficult. I have run the windows memtest, with no issues. I ran the WDC diagnostic tool, which didn't find any issues.

    The BSODs have had various different bccodes, unfortunately when I did the refresh I lost all of the previous minidumps, so I only have the most recent four dumps. They all seem to point to either ntoskrnl.dll or hal.dll as the culprit.

    The laptop has been working fine for the past 3 weeks, only in the past few days have I been getting the BSODs. It sometimes seems like the BSODs are more common when I use Google Chrome, but that may just be my imagination.

      My System SpecsSystem Spec

  2. #2


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Hi Azzaman & Welcome to the forums ^_^,

    I have analysed your dump files and below has been provided an analysis of the same for informative purposes :-

    Code:
    **************************Fri Jun  5 01:26:54.468 2015 (UTC + 5:30)**************************Loading Dump File [C:\SysnativeBSODApps\060515-29687-01.dmp]
     
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
     
    Built by: 9600.17328.amd64fre.winblue_r3.140827-1500
     
    System Uptime: 0 days 0:05:01.274
     
    Probably caused by : ntkrnlmp.exe ( nt!KeClockInterruptNotify+354 )
     
    BugCheck A, {fffff58000000340, d, 0, fffff8034a83ad34}
    BugCheck Info: IRQL_NOT_LESS_OR_EQUAL (a)
     
    Arguments: 
    Arg1: fffff58000000340, memory referenced
    Arg2: 000000000000000d, IRQL
    Arg3: 0000000000000000, bitfield :
    	bit 0 : value 0 = read operation, 1 = write operation
    	bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
    Arg4: fffff8034a83ad34, address which referenced memory
    BUGCHECK_STR:  AV
     
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
     
    PROCESS_NAME:  System
     
    FAILURE_BUCKET_ID:  AV_nt!KeClockInterruptNotify
     
    CPUID:        "Intel(R) Core(TM) i7-5500U CPU @ 2.40GHz"
     
    MaxSpeed:     2400
     
    CurrentSpeed: 2394
     
      BIOS Version                  V1.14
     
      BIOS Release Date             01/08/2015
     
      Manufacturer                  Acer
     
      Product Name                  Aspire VN7-571G
     
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Thu Jun  4 22:18:08.315 2015 (UTC + 5:30)**************************
    Loading Dump File [C:\SysnativeBSODApps\060515-53375-01.dmp]
     
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
     
    Built by: 9600.17328.amd64fre.winblue_r3.140827-1500
     
    System Uptime: 0 days 1:00:02.154
     
    Probably caused by : ntkrnlmp.exe ( nt!KiPageFault+23a )
     
    BugCheck A, {fffff58000000008, d, 0, fffff803977bf1f3}
    BugCheck Info: IRQL_NOT_LESS_OR_EQUAL (a)
     
    Arguments: 
    Arg1: fffff58000000008, memory referenced
    Arg2: 000000000000000d, IRQL
    Arg3: 0000000000000000, bitfield :
    	bit 0 : value 0 = read operation, 1 = write operation
    	bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
    Arg4: fffff803977bf1f3, address which referenced memory
    BUGCHECK_STR:  AV
     
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
     
    PROCESS_NAME:  System
     
    FAILURE_BUCKET_ID:  AV_nt!KiPageFault
     
    CPUID:        "Intel(R) Core(TM) i7-5500U CPU @ 2.40GHz"
     
    MaxSpeed:     2400
     
    CurrentSpeed: 2394
     
      BIOS Version                  V1.14
     
      BIOS Release Date             01/08/2015
     
      Manufacturer                  Acer
     
      Product Name                  Aspire VN7-571G
     
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Thu Jun  4 21:08:55.236 2015 (UTC + 5:30)**************************
    Loading Dump File [C:\SysnativeBSODApps\060515-55562-01.dmp]
     
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
     
    Built by: 9600.17328.amd64fre.winblue_r3.140827-1500
     
    System Uptime: 0 days 0:33:30.052
     
    Probably caused by : ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b4 )
     
    BugCheck 7F, {8, ffffd0011e280130, ffffce011e2a1c38, ffffe001ff400890}
    BugCheck Info: UNEXPECTED_KERNEL_MODE_TRAP (7f)
     
    Arguments: 
    Arg1: 0000000000000008, EXCEPTION_DOUBLE_FAULT
    Arg2: ffffd0011e280130
    Arg3: ffffce011e2a1c38
    Arg4: ffffe001ff400890
    BUGCHECK_STR:  0x7f_8
     
    PROCESS_NAME:  System
     
    FAILURE_BUCKET_ID:  0x7f_8_nt!KiDoubleFaultAbort
     
    CPUID:        "Intel(R) Core(TM) i7-5500U CPU @ 2.40GHz"
     
    MaxSpeed:     2400
     
    CurrentSpeed: 2394
     
      BIOS Version                  V1.14
     
      BIOS Release Date             01/08/2015
     
      Manufacturer                  Acer
     
      Product Name                  Aspire VN7-571G
     
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Tue Jun  2 12:13:51.962 2015 (UTC + 5:30)**************************
    Loading Dump File [C:\SysnativeBSODApps\060515-34265-01.dmp]
     
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
     
    Built by: 9600.17328.amd64fre.winblue_r3.140827-1500
     
    System Uptime: 0 days 2:17:05.093
     
    *** WARNING: Unable to verify timestamp for win32k.sys
     
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
     
    Probably caused by : ntkrnlmp.exe ( nt!PpmIdleExecuteTransition+5cd )
     
    BugCheck 1E, {ffffffffc0000005, fffff801a5a4a1ad, 0, fffff58000000320}
    BugCheck Info: KMODE_EXCEPTION_NOT_HANDLED (1e)
     
    Arguments: 
    Arg1: ffffffffc0000005, The exception code that was not handled
    Arg2: fffff801a5a4a1ad, The address that the exception occurred at
    Arg3: 0000000000000000, Parameter 0 of the exception
    Arg4: fffff58000000320, Parameter 1 of the exception
    BUGCHECK_STR:  0x1E_c0000005_R
     
    PROCESS_NAME:  System
     
    FAILURE_BUCKET_ID:  0x1E_c0000005_R_nt!PpmIdleExecuteTransition
     
    CPUID:        "Intel(R) Core(TM) i7-5500U CPU @ 2.40GHz"
     
    MaxSpeed:     2400
     
    CurrentSpeed: 2394
     
      BIOS Version                  V1.14
     
      BIOS Release Date             01/08/2015
     
      Manufacturer                  Acer
     
      Product Name                  Aspire VN7-571G
     
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``

    I took a look at the drivers but there wasn't anything which seemed suspicious. I believe that this might be a hardware problem because one of the dump indicates that the system encountered a double fault i.e. a fault occurred when processing another fault.

    Kindly run the below free hardware diagnostics and report back with the results -
    Hardware Diagnostics

    Till the time we are troubleshooting the system, kindly remove Mcafee using this **TOOL**.


    Let me know how it goes ^_^


    -Pranav
      My System SpecsSystem Spec

  3. #3


    Posts : 2
    Windows 8.1


    Sorry for the *long* delay in replying to this. I ran all of those diagnostics and found nothing, so I took it back to the store, and they sent it off to ACER for repair, and I've finally got it back. It's not exactly clear what it was that was wrong with it (the tech notes just say system instability), but I believe they've replaced the motherboard. It would seem that everything is fixed now. Thanks for the help, for what it was worth.
      My System SpecsSystem Spec

  4. #4


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Quote Originally Posted by Azzaman View Post
    Sorry for the *long* delay in replying to this. I ran all of those diagnostics and found nothing, so I took it back to the store, and they sent it off to ACER for repair, and I've finally got it back. It's not exactly clear what it was that was wrong with it (the tech notes just say system instability), but I believe they've replaced the motherboard. It would seem that everything is fixed now. Thanks for the help, for what it was worth.
    Hi Azzaman ^_^,

    No worries. Thanks for posting back. Diagnosing a damaged motherboard is one heck of a job. Glad to hear that the issue has been solved


    -Pranav
      My System SpecsSystem Spec

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