Windows 8 and 8.1 Forums

Bsod kernel power 41 (63)

  1. #1


    Posts : 6
    WINDOWS 8.1

    Bsod kernel power 41 (63)


    Getting bsod every single day , pretty frustrating...Attachment 62344
    Last edited by Tassos; 03 Jun 2015 at 15:50.

      My System SpecsSystem Spec

  2. #2


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Hi Tassos & Welcome to the forums ^_^,

    Unfortunately, the dump file which is present in the ZIP file is severely corrupted But, it indicates a failing processor. Kindly run the below hardware diagnostics so that we could confirm it -

    1. Prime95 download site:
      GIMPS - Free Prime95 software downloads - PrimeNet
      Prime95 Setup:
      - extract the contents of the zip file to a location of your choice
      - double click on the executable file
      - select "Just stress testing"
      - select the "Blend" test. If you've already run MemTest overnight please run the "Small FFTs" test instead. (run all 3 if you find a problem and note how long it takes to error out with each)
      - "Number of torture test threads to run" should equal the number of CPU's times 2 (if you're using hyperthreading).
      The easiest way to figure this out is to go to Task Manager...Performance tab - and see the number of boxes under CPU Usage History
      Then run the test for 6 to 24 hours - or until you get errors (whichever comes first).
      Monitor the CPU temperature and DON'T let it exceed 85șC. If it does, then you probably have a CPU cooling problem.
      - CPU temps exceeding 60șC can cause errors in Prime95. Fix the cooling solution first, then run Prime95 again.
      This won't necessarily crash the system - but check the output in the test window for errors.
      The Test selection box and the stress.txt file describes what components that the program stresses.
      NOTE: Errors should be considered when:
      - the system BSOD's during Prime95
      - the system freezes during Prime95 (this is different than the extreme slowness caused by the program using all your RAM and CPU)
      - the Prime95 program crashes
      - the Prime95 program shows errors in it's display
      - there are errors in the Prime95 results file
      More details on the use of this test: Torture test your CPU with Prime95
    2. Intel Burn Test from this Link - IntelBurnTest - The new stress-testing program



    Let me know the temperature of the system while IDLE and while performing the above tests as well. I use CoreTemp to monitor the temperatures.


    Let me know how it goes ^_^

    -Pranav
      My System SpecsSystem Spec

  3. #3


    Posts : 6
    WINDOWS 8.1


    I cant run these two...I'm getting bsod instantly after 2-3 seconds of running the tests.When i did run Prime95 highest temp on cores was 76 and on intelburntest was 100. I'm sorry for my late response.
      My System SpecsSystem Spec

  4. #4


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Hi Tassos ^_^,

    Try aiming a table fan directly at the processor by opening up the case. Then try running the tests again and see if you are still getting the crashes or not. If the system runs fine, you my friend, have a cooling problem.

    Could you please re-run the DM Log Collector Tool and upload a freshly generated ZIP File? Let's see if some dump managed to capture the information we need.

    Although there is a strong possibility that your processor is damaged if the crashes still continue after aiming a table fan directly at it.


    Let me know how it goes ^_^

    -Pranav
      My System SpecsSystem Spec

  5. #5


    Posts : 6
    WINDOWS 8.1


    Still getting crashes.......i ll upload the zip later i guess...I ve been running DM for about 30 minutes and still ->generating msinfo report.
      My System SpecsSystem Spec

  6. #6


    Posts : 6
    WINDOWS 8.1


    Here you go Attachment 62540
      My System SpecsSystem Spec

  7. #7


    Posts : 10
    Windows 8.1 Pro


    just kind advice, backup all your important data for the period you resolve the issue, or disconnect unused disks at all as the repeating crashing can cause HDD failure and lost of data (happened to me)
      My System SpecsSystem Spec

  8. #8


    Posts : 6
    WINDOWS 8.1


    Thanks for the tip Zollino!
      My System SpecsSystem Spec

  9. #9


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Hi Tassos ^_^,

    I have analysed your dump files and below has been provided an analysis of the same for informative purposes :-

    WHEA_UNCORRECTABLE_ERROR (124)
    A fatal hardware error has occurred. Let's check the fatal error which occurred -
    Code:
    Error         : GCACHEL2_ERR_ERR (Proc 5 Bank 6)
    In each of the dump files, the errors are the same i.e. the generic error is happening in the L2 Cache (Bank 6 in each dump file) of the processor.

    Below is a list of 3rd party drivers present on your system -


    Code:
    **************************Tue Jun  9 23:36:05.459 2015 (UTC + 5:30)**************************
    WinRing0x64.sys               Sat Jul 26 18:59:37 2008 (488B26C1)
    TuneUpUtilitiesDriver64.sys   Fri May 25 15:58:19 2012 (4FBF5EC3)
    AsIO.sys                      Wed Aug 22 15:24:47 2012 (5034AC67)
    IOMap64.sys                   Tue Jul  2 13:57:47 2013 (51D28F03)
    intelppm.sys                  Thu Aug 22 14:16:35 2013 (5215CFEB)
    iqvw64e.sys                   Thu Nov 14 20:52:43 2013 (5284EAC3)
    asstor64.sys                  Fri Mar 14 09:08:20 2014 (532279AC)
    e1d64x64.sys                  Fri Mar 14 23:40:25 2014 (53234611)
    iaStorA.sys                   Fri Apr  4 04:30:05 2014 (533DE7F5)
    rzpmgrk.sys                   Fri Apr 18 01:06:12 2014 (53502D2C)
    RTKVHD64.sys                  Tue May  6 18:44:37 2014 (5368E03D)
    smdmfmgrc2.cfg                Sun Aug 31 18:38:56 2014 (54031E68)
    TeeDriverx64.sys              Wed Sep 24 01:31:14 2014 (5421D18A)
    rzpnk.sys                     Sat Oct 18 01:08:10 2014 (54417022)
    rzendpt.sys                   Tue Mar 10 08:18:03 2015 (54FE5B63)
    rzudd.sys                     Tue Mar 10 08:18:05 2015 (54FE5B65)
    NvStreamKms.sys               Tue Mar 17 11:49:52 2015 (5507C788)
    nvvad64v.sys                  Wed Apr  1 20:06:50 2015 (551C0282)
    nvhda64v.sys                  Fri Apr 17 00:33:16 2015 (55300774)
    nvlddmkm.sys                  Thu May 28 08:19:51 2015 (5566824F)
    http://www.carrona.org/drivers/driver.php?id=WinRing0x64.sys
    http://www.carrona.org/drivers/driver.php?id=TuneUpUtilitiesDriver64.sys
    http://www.carrona.org/drivers/driver.php?id=AsIO.sys
    http://www.carrona.org/drivers/driver.php?id=IOMap64.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=iqvw64e.sys
    http://www.carrona.org/drivers/driver.php?id=asstor64.sys
    http://www.carrona.org/drivers/driver.php?id=e1d64x64.sys
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=rzpmgrk.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=smdmfmgrc2.cfg
    http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
    http://www.carrona.org/drivers/driver.php?id=rzpnk.sys
    http://www.carrona.org/drivers/driver.php?id=rzendpt.sys
    http://www.carrona.org/drivers/driver.php?id=rzudd.sys
    http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys
    http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
    http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys

    Kindly follow the below instructions -


    1. Please remove the program (whatever) you are using to measure the system's temperature since it is using the WinRing libraries which are known to cause problems. The program is present on your desktop inside the Temp folder. Once you have deleted the folder, do a system wide search for the driver "winring0x64.sys" and make sure that there are no instances. In case you find them, rename them to "bak-winring0x64.sys".
    2. Please remove any ASUS Bloatware (Including ASUS GPU Tweak) present on the system since they are known to cause loads of problems, Also, rename the drivers highlighted in RED (AsIO.sys, IOMap64.sys) since they are part of ASUS Bloatware and are known to cause problems.
    3. Please remove AVG PC Tuneup till the time we are troubleshooting the system. Make sure that it's driver (TuneUpUtilitiesDriver64.sys) is also not present on the system.
    4. If you are using TeamViewer VPN, kindly uninstall it till we are troubleshooting the system.



    Let me know how it goes ^_^

    -Pranav
      My System SpecsSystem Spec

  10. #10


    Posts : 6
    WINDOWS 8.1


    I did follow your instructions but i cant find ,therefore cant rename,the AsIO.sys, IOMap64.sys. I've searched for them in C:\Windows\System32\drivers and C:\Windows\WinSxS. I still cant run prime95 or intelburn. Should i update the BIOS? I've read in forums about bsod & whea that it may help getting over it.
      My System SpecsSystem Spec

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Bsod kernel power 41 (63)
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