Windows 8 and 8.1 Forums


BSOD on Downloading (Steam mostly) 0x0000003b

  1. #1


    Posts : 2
    Windows 8.1 Professional

    BSOD on Downloading (Steam mostly) 0x0000003b


    Hello,
    Often when i try to Download Games on Steam or other Software the PC bluescreens
    its a mostly clean windows installation apart from some games and Visual studio 2015 and some Tools

    the needed zip is attached, if you got any questions just ask

      My System SpecsSystem Spec

  2. #2


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Hi Headscript & Welcome to the forums ^_^,

    I have analysed your dump files and below has been provided an analysis of the same for informative purposes :-

    SYSTEM_SERVICE_EXCEPTION (3b)
    An exception happened while executing a system service routine.
    Hmm, let's check the stack to see if it captured something which can help us catch the culprit -
    Code:
    6: kd> knL
     # Child-SP          RetAddr           Call Site
    00 ffffd000`21e3d328 fffff800`517e67e9 nt!KeBugCheckEx
    01 ffffd000`21e3d330 fffff800`517e60fc nt!KiBugCheckDispatch+0x69
    02 ffffd000`21e3d470 fffff800`517e21ed nt!KiSystemServiceHandler+0x7c
    03 ffffd000`21e3d4b0 fffff800`517530a5 nt!RtlpExecuteHandlerForException+0xd
    04 ffffd000`21e3d4e0 fffff800`5175745e nt!RtlDispatchException+0x1a5
    05 ffffd000`21e3dbb0 fffff800`517e68c2 nt!KiDispatchException+0x646
    06 ffffd000`21e3e2a0 fffff800`517e5014 nt!KiExceptionDispatch+0xc2
    07 ffffd000`21e3e480 fffff801`9a7407ec nt!KiPageFault+0x214
    08 ffffd000`21e3e610 fffff801`9ab459de NETIO!FwppCopyStreamDataToBuffer+0xa8
    09 ffffd000`21e3e660 fffff801`9b50ec1c fwpkclnt!FwpsCopyStreamDataToBuffer0+0x3e
    0a ffffd000`21e3e690 ffffd000`21e3e720 avgwfpa+0x8c1c
    0b ffffd000`21e3e698 fffff801`00000014 0xffffd000`21e3e720
    0c ffffd000`21e3e6a0 ffffc286`bb3b1c48 0xfffff801`00000014
    0d ffffd000`21e3e6a8 7fffffff`fffffffc 0xffffc286`bb3b1c48
    0e ffffd000`21e3e6b0 ffffe000`c5b94f70 0x7fffffff`fffffffc
    0f ffffd000`21e3e6b8 ffffe000`c2009e50 0xffffe000`c5b94f70
    10 ffffd000`21e3e6c0 ffffe001`131b18b0 0xffffe000`c2009e50
    11 ffffd000`21e3e6c8 ffffe001`10763b90 0xffffe001`131b18b0
    12 ffffd000`21e3e6d0 00000000`00000000 0xffffe001`10763b90
    So, we see that AVG Antivirus Driver was the cause behind the Network Driver to copy the stream data to a buffer but sadly it resulted in a page fault which caused the system to crash.

    Below is a list of 3rd party drivers present on your system -
    Code:
    **************************Sun May 31 20:22:23.816 2015 (UTC + 5:30)**************************
    LGBusEnum.sys               Tue Nov 24 07:06:48 2009 (4B0B38B0)
    LGVirHid.sys                Tue Nov 24 07:06:48 2009 (4B0B38B0)
    k57nd60a.sys                Tue Jun  8 17:10:13 2010 (4C0E2C1D)
    HECIx64.sys                 Wed Oct 20 05:03:43 2010 (4CBE2AD7)
    tbfd_1_10_0_16.sys          Wed Aug 22 04:04:56 2012 (50340D10)
    cmudaxp.sys                 Mon Jul 22 06:54:04 2013 (51EC89B4)
    intelppm.sys                Thu Aug 22 14:16:35 2013 (5215CFEB)
    xusb22.sys                  Tue Mar 18 13:48:41 2014 (53280161)
    tib.sys                     Tue Aug  5 14:51:30 2014 (53E0A21A)
    mbam.sys                    Wed Sep  3 23:20:25 2014 (540754E1)
    file_tracker.sys            Thu Sep  4 18:19:39 2014 (54085FE3)
    tib_mounter.sys             Fri Oct 10 09:28:11 2014 (54375953)
    fltsrv.sys                  Tue Nov 11 17:31:53 2014 (5461FAB1)
    snapman.sys                 Wed Nov 12 16:24:05 2014 (54633C4D)
    SamsungRapidDiskFltr.sys    Wed Feb  4 16:13:46 2015 (54D1F7E2)
    SamsungRapidFSFltr.sys      Wed Feb  4 16:13:53 2015 (54D1F7E9)
    avgdiska.sys                Wed Mar 11 15:46:03 2015 (550015E3)
    NvStreamKms.sys             Tue Mar 17 11:49:52 2015 (5507C788)
    avgrkx64.sys                Fri Mar 20 15:48:15 2015 (550BF3E7)
    avgfwd6a.sys                Fri Mar 20 15:50:39 2015 (550BF477)
    nvvad64v.sys                Wed Apr  1 20:06:50 2015 (551C0282)
    avgldx64.sys                Wed Apr 15 16:35:57 2015 (552E4615)
    nvhda64v.sys                Fri Apr 17 00:33:16 2015 (55300774)
    avgidsdrivera.sys           Mon Apr 27 16:49:06 2015 (553E1B2A)
    avgwfpa.sys                 Mon May  4 17:44:25 2015 (554762A1)
    avgmfx64.sys                Thu May  7 17:19:17 2015 (554B513D)
    avgidsha.sys                Thu May  7 17:19:18 2015 (554B513E)
    avgloga.sys                 Thu May  7 17:20:17 2015 (554B5179)
    nvlddmkm.sys                Tue May 12 07:29:00 2015 (55515E64)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sun May 31 20:03:55.320 2015 (UTC + 5:30)**************************
    MBAMSwissArmy.sys           Fri Jan  9 08:15:43 2015 (54AF40D7)
    nvvadarm.sys                Tue May 12 07:58:45 2015 (5551655D)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Wed May 27 22:14:09.805 2015 (UTC + 5:30)**************************
    k57nd60a.sys                Wed Jan 30 06:18:55 2013 (51086DF7)
    nvvad64v.sys                Thu Nov 20 21:03:54 2014 (546E09E2)
    http://www.carrona.org/drivers/driver.php?id=LGBusEnum.sys
    http://www.carrona.org/drivers/driver.php?id=LGVirHid.sys
    http://www.carrona.org/drivers/driver.php?id=k57nd60a.sys
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
    tbfd_1_10_0_16.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=cmudaxp.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=xusb22.sys
    http://www.carrona.org/drivers/driver.php?id=tib.sys
    http://www.carrona.org/drivers/driver.php?id=mbam.sys
    http://www.carrona.org/drivers/driver.php?id=file_tracker.sys
    http://www.carrona.org/drivers/driver.php?id=tib_mounter.sys
    http://www.carrona.org/drivers/driver.php?id=fltsrv.sys
    http://www.carrona.org/drivers/driver.php?id=snapman.sys
    http://www.carrona.org/drivers/driver.php?id=SamsungRapidDiskFltr.sys
    http://www.carrona.org/drivers/driver.php?id=SamsungRapidFSFltr.sys
    http://www.carrona.org/drivers/driver.php?id=avgdiska.sys
    http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys
    http://www.carrona.org/drivers/driver.php?id=avgrkx64.sys
    http://www.carrona.org/drivers/driver.php?id=avgfwd6a.sys
    http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
    http://www.carrona.org/drivers/driver.php?id=avgldx64.sys
    http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
    http://www.carrona.org/drivers/driver.php?id=avgidsdrivera.sys
    http://www.carrona.org/drivers/driver.php?id=avgwfpa.sys
    http://www.carrona.org/drivers/driver.php?id=avgmfx64.sys
    http://www.carrona.org/drivers/driver.php?id=avgidsha.sys
    http://www.carrona.org/drivers/driver.php?id=avgloga.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
    http://www.carrona.org/drivers/driver.php?id=MBAMSwissArmy.sys
    http://www.carrona.org/drivers/driver.php?id=nvvadarm.sys
    http://www.carrona.org/drivers/driver.php?id=k57nd60a.sys
    http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys

    Kindly follow the below steps -

    1. Kindly update the driver highlighted in RED. This driver is responsible for the proper functioning of the Ethernet Network Card. Furthermore, the driver is quite old and most likely not compatible with Windows 8.
    2. I would suggest you to remove the AVG Antivirus using the below tool and see if the system stabilises or not -
      http://www.avg.com/us-en/utilities


    Let me know how it goes ^_^

    -Pranav
      My System SpecsSystem Spec

  3. #3


    Posts : 2
    Windows 8.1 Professional


    Quote Originally Posted by blueelvis View Post
    Hi Headscript & Welcome to the forums ^_^,

    I have analysed your dump files and below has been provided an analysis of the same for informative purposes :-


    -Pranav
    Thank you very much gonna see if it continues to bsod
    steps which i done for now
    replaced avg with avast
    installed network drivers from 2013 instead of 2010(dell support site)

    weird thing about it was that i had it working for years on win8.1 then i tried win10 where the network driver went to unknown network all 5 minutes
      My System SpecsSystem Spec

  4. #4


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Quote Originally Posted by headscript View Post
    Quote Originally Posted by blueelvis View Post
    Hi Headscript & Welcome to the forums ^_^,

    I have analysed your dump files and below has been provided an analysis of the same for informative purposes :-


    -Pranav
    Thank you very much gonna see if it continues to bsod
    steps which i done for now
    replaced avg with avast
    installed network drivers from 2013 instead of 2010(dell support site)

    weird thing about it was that i had it working for years on win8.1 then i tried win10 where the network driver went to unknown network all 5 minutes
    Hi headscript ^_^,

    Better to install drivers which are compatible with Windows 10 especially the Networking Drivers. Those are nasty beasts!


    Let me know in case of any further problems ^_^


    -Pranav
      My System SpecsSystem Spec

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