Solved Recent BSOD on Windows 8.1 Pro (x64)

akumenon · May 31, 2015

Greetings forum,

I'd like your help on resolving a BSOD I experienced recently. I wasn't too worried until it happened again and I wish to know what cause it. I've attached a zip file created using the tool mentioned in the posting instructions. The BSOD happened after I installed Hotspot shield but I'm not entirely sure it is because of it. Any help would be greatly appreciated.

Looking forward to your replies!

blueelvis · May 31, 2015

Hi akumenon & Welcome to the forums ^_^,

I have analysed your dump files and below has been provided an analysis of the same for informative purposes :-

DPC_WATCHDOG_VIOLATION (133)
The DPC watchdog detected a prolonged run time at an IRQL of DISPATCH_LEVEL or above.
Arguments:

Code:

Arg1: 0000000000000000, A single DPC or ISR exceeded its time allotment. The offending
 component can usually be identified with a stack trace.
Arg2: 000000000000[B][U][COLOR=#FF0000]05[U]01[/U][/COLOR],[/U][/B] The DPC time count (in ticks).
Arg3: 000000000000[COLOR=#008000][B][U]0500,[/U][/B][/COLOR] The DPC time allotment (in ticks).
Arg4: 0000000000000000

So, according to the dump file, an Interrupt Service Routine took longer than it was supposed to which ultimately caused the system to crash.

Let's check the stack and see if we find something or not -

Code:

6: kd> knL
 # Child-SP          RetAddr           Call Site
00 ffffd000`b5d5bc88 fffff803`c8de9f28 nt!KeBugCheckEx
01 ffffd000`b5d5bc90 fffff803`c8cba871 nt! ?? ::FNODOBFM::`string'+0xad68
02 ffffd000`b5d5bd20 fffff803`c8c167b5 nt!KeClockInterruptNotify+0x91
03 ffffd000`b5d5bf40 fffff803`c8d55143 hal!HalpTimerClockIpiRoutine+0x15
04 ffffd000`b5d5bf70 fffff803`c8dd012a nt!KiCallInterruptServiceRoutine+0xa3
05 ffffd000`b5d5bfb0 fffff803`c8dd050f nt!KiInterruptSubDispatchNoLockNoEtw+0xea
06 ffffd000`b5d530e0 fffff803`c8d5611e nt!KiInterruptDispatchLBControl+0x11f
07 ffffd000`b5d53270 fffff800`cd019a1b nt!KxWaitForSpinLockAndAcquire+0x22
08 ffffd000`b5d532a0 00000000`00000000[B][U][COLOR=#FF0000] h[U]ssdrv6[/U][/COLOR]+[/U][/B]0x1a1b

So, the HotSpot Shield Driver was waiting for acquiring a spin lock on a resource. But, it took too long to get the resource.

Below is a list of 3rd party drivers present on your system -

Code:

**************************Sun May 31 18:12:06.507 2015 (UTC + 5:30)**************************
[COLOR=#FF0000][B][U]teamviewervpn.sys            Thu Dec 13 14:52:09 2007 (4760F9C1)
[/U][/B][/COLOR]TVMonitor.sys                Thu Nov 25 16:37:00 2010 (4CEE4354)
AppleBtBc.sys                Wed Oct 31 06:12:46 2012 (50907406)
e1i63x64.sys                 Wed Mar 20 13:07:29 2013 (51496739)
vmci.sys                     Sat May 18 06:49:18 2013 (5196D716)
intelppm.sys                 Thu Aug 22 14:16:35 2013 (5215CFEB)
exfat.SYS                    Thu Aug 22 17:10:18 2013 (5215F8A2)
vstor2-mntapi20-shared.sys   Wed Aug 28 15:55:49 2013 (521DD02D)
bcmwl63a.sys                 Fri Nov  8 01:49:38 2013 (527BF5DA)
LHidEqd.Sys                  Wed Mar 19 05:50:53 2014 (5328E2E5)
LEqdUsb.Sys                  Wed Mar 19 05:50:55 2014 (5328E2E7)
LHidFilt.Sys                 Wed Mar 19 05:51:03 2014 (5328E2EF)
LMouFilt.Sys                 Wed Mar 19 05:51:03 2014 (5328E2EF)
RTKVHD64.sys                 Wed May 28 17:47:12 2014 (5385D3C8)
vsock.sys                    Mon Jun 30 06:07:03 2014 (53B0B12F)
VMNET.SYS                    Sun Jul 27 19:00:27 2014 (53D4FEF3)
vmnetadapter.sys             Sun Jul 27 19:00:30 2014 (53D4FEF6)
vmnetbridge.sys              Sun Jul 27 19:00:32 2014 (53D4FEF8)
SamsungRapidDiskFltr.sys     Tue Sep 16 14:23:25 2014 (5417FA85)
SamsungRapidFSFltr.sys       Tue Sep 16 14:23:46 2014 (5417FA9A)
TeeDriverx64.sys             Wed Sep 24 01:31:14 2014 (5421D18A)
iwdbus.sys                   Sat Oct  4 06:01:12 2014 (542F3FD0)
hcmon.sys                    Wed Jan  7 21:32:45 2015 (54AD58A5)
[COLOR=#FF0000][B][U]hssdrv6.sys                  Wed Feb  4 07:31:05 2015 (54D17D61)
[/U][/B][/COLOR]taphss6.sys                  Wed Feb  4 07:34:29 2015 (54D17E2D)
vmnetuserif.sys              Sat Feb  7 06:21:47 2015 (54D561A3)
vmx86.sys                    Sat Feb  7 07:59:47 2015 (54D5789B)
IntcDAud.sys                 Mon Feb 23 14:55:06 2015 (54EAF1F2)
igdkmd64.sys                 Tue Mar 17 04:24:33 2015 (55075F29)
idmwfp.sys                   Wed May 20 21:11:55 2015 (555CAB43)

Please remove Team Viewer as it's driver is very old and hence is not compatible with Windows 8.1.
Please remove HotSpot Shield VPN and check the system for stability.

Let me know how it goes ^_^

-Pranav

akumenon · May 31, 2015

Hey Pranav,

Thank you so much! You're a scholar and a gentleman.
I did as you said and I will continue normal use to see if anything goes wrong and shall post results in a few days.

You're a life saver!

akumenon · Jun 2, 2015

Just an update, after removing Hotspot Shield and Teamviewer VPN driver, the system is stable!

Thanks for your help again!

blueelvis · Jun 4, 2015

akumenon said:
Hey Pranav,

Thank you so much! You're a scholar and a gentleman.
I did as you said and I will continue normal use to see if anything goes wrong and shall post results in a few days.

You're a life saver!

akumenon said:
Just an update, after removing Hotspot Shield and Teamviewer VPN driver, the system is stable!
Thanks for your help again!

Hi Akumenon ^_^,

Thanks for your kind words. Glad to hear that it worked ^_^

In case of any further problems, do not hesitate to post back.

-Pranav

Solved Recent BSOD on Windows 8.1 Pro (x64)

akumenon

New Member

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blueelvis

OMG Debugger!

My Computer

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akumenon

New Member

My Computer

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akumenon

New Member

My Computer

System One

blueelvis

OMG Debugger!

My Computer

System One