Windows 8 and 8.1 Forums


Constant blue screen of deaths. How to analyze?

  1. #1


    Posts : 56
    Windows Seven

    Constant blue screen of deaths. How to analyze?


    Hello, I am getting constant blue screen of deaths. Like almost one every two to three hours.

    Mostly while using AutoDesk Revit 2015 or 2016.
    But I don't know what is causing the issue but the same software is working fine with 4 other laptops installed from the same setup.

    How do I analyze this issue? Is there any way to open those dump files in a readable mode?

    Please help.


    My system specs are
    Intel i7-4510U 2.00 GHz 4 CPU.
    8 GB RAM
    Nvidia 840M

    Please help.

      My System SpecsSystem Spec

  2. #2


    Posts : 56
    Windows Seven


    Sorry about the double post but I did some Googling, I have attached the screenshot of the Event Viewer and also 2 mini dump log files.


    Attachment 62138


    Attachment 62139.
      My System SpecsSystem Spec

  3. #3


    Canada
    Posts : 1,950
    windows 8.1 Update 1 Pro 64bit


    You may open your dump file using Notepad.
    What error code are you getting with the BSOD?

    You may wish to ensure that your drivers are up to date.
      My System SpecsSystem Spec

  4. #4


    Posts : 56
    Windows Seven


    Quote Originally Posted by Nuccii View Post
    You may open your dump file using Notepad.
    What error code are you getting with the BSOD?

    You may wish to ensure that your drivers are up to date.
    All my drivers are up to date, even tried using Windows Update to update important drivers as well as used the manufacturer's site and used their drivers, problem still persists.
    It's a Dell laptop by the way.


    I don't know the error code that I get when I get the BSOD cause this laptop is used by others and by the time I get there the laptop has restarted. Is there any way to get to know the error code later?


    Also, this is what I see when I open the minidump files using Notepad.


    Attachment 62140
      My System SpecsSystem Spec

  5. #5


    Posts : 56
    Windows Seven


    I got it. The error is DRIVER_POWER_STATE_FAILURE.

    Please help, it has happened once or twice on other laptops too.

    EDIT: Any way to know which driver is causing this? Or any way to fix it?
      My System SpecsSystem Spec

  6. #6


    Canada
    Posts : 1,950
    windows 8.1 Update 1 Pro 64bit


    Suggest you download BlueScreenView which will pinpoint what driver is causing the problem.
    Download BlueScreenView - MajorGeeks
      My System SpecsSystem Spec

  7. #7


    Posts : 56
    Windows Seven


    Quote Originally Posted by Nuccii View Post
    Suggest you download BlueScreenView which will pinpoint what driver is causing the problem.
    Download BlueScreenView - MajorGeeks
    I will do that the next time my system crashes but one more thing I found out is that the BSOD occurs only when the power is not plugged in. When the laptop is charing there is no issue.

    Is it possible that this is an error with the graphic driver switching?
      My System SpecsSystem Spec

  8. #8


    Canada
    Posts : 1,950
    windows 8.1 Update 1 Pro 64bit


    There is the possibility that the battery is not holding its charge properly and may be time to change it. As you have said while it is plugged in there is no problem.
    Use gpu z to determine the exact model and specs of your video card then run a stress test like furmark to check its thermal performance - stability and psu ability. then proceed to something like this Heaven Benchmark for testing gpu - drivers performance. at all these tests gpu should always maintain 100% usage
      My System SpecsSystem Spec

  9. #9


    Posts : 56
    Windows Seven


    Quote Originally Posted by Nuccii View Post
    There is the possibility that the battery is not holding its charge properly and may be time to change it. As you have said while it is plugged in there is no problem.
    Use gpu z to determine the exact model and specs of your video card then run a stress test like furmark to check its thermal performance - stability and psu ability. then proceed to something like this Heaven Benchmark for testing gpu - drivers performance. at all these tests gpu should always maintain 100% usage

    I tried this and there was no issue during any of the tests or benchmarks. I didn't plugin the power during all these tests so that it would crash and I could make sure that it was the graphic driver which was causing the issue but there was no BSOD during any of these tests.
    It seems the system crashes only when AutoDesk Revit 2015 or 2016 is being used.

    I tried the BlueScreenView software and it is telling that the error is in the "ntoskrnl.exe" and I have no idea what that file is for or how to fix this problem related to it.


    Attachment 62197
      My System SpecsSystem Spec

  10. #10


    Posts : 56
    Windows Seven


    Sorry for not doing this before but I read the how to post a BSOD guide and am now posting the file generated by the software they told to use.

    Please take a look at it guys.

    The error code is 0x0000009f and I read online its regarding a driver not getting power or something but I am not able to identify which driver is doing this.

    If only I could figure out what driver is causing this then it would be easier for me to fix it. That's the only thing I need.

    Please help me guys, otherwise I will have to give it to the service center and they will take 10 to 15 days to repair and I really don't want to do that.


    Attachment 62218Attachment 62218
    Last edited by lolcocks; 31 May 2015 at 10:53.
      My System SpecsSystem Spec

Page 1 of 2 12 LastLast
Constant blue screen of deaths. How to analyze?
Related Threads
hi, first to say: I hope I've posted this problem in a proper place, if not so plz forgive me :( the last time I changed my OS, I faced a problem, the drive "C:" root folder was write protected (it was not before, I could easily create texts etc). I decided to let it be in that situation, the...
Software to analyze NIC pissues in Network & Sharing
Is there an offline software package I can use to analyze why I can't don't have online access for my desktop; our laptop access is fine, modem and router are fine device manager doesn't show any red or yellow indicators of problems with any device right-clicking properties for my NIC (within...
Solved Blue box top right of screen in General Support
I have been using 8.1 for about 6 mo now and have seen a blue box top right of screen come and go with different things cd in drive / flash drive plugged in / mp3 player plugged in etc. what is this notification box called where can I control it? I think something has changed the system I have not...
I've having an issue that I think some ppl had, windows 8 crashing going to blue screen of death or blank black screen and then it restarts by itself, also I have noticed that it says repairing disk in D:/ I have one SSD 120gb in the C:/ which it host the operating system and some minnor...
I get Blue Screen very often in BSOD Crashes and Debugging
When I watch Youtube, I get Blue screen randomly. Also, I found that choosing sound quality 24 bit, 24000 HZ, instead of 24 bit, 192000 HZ seems to alleviate the problem. But, as an audiophile, I would like to still set it to 192000 HZ. Any idea?
I get a blue screen error of "driverirql_not_less_equal" when my laptop monitor dims. Specs: OS: Windows 8 Professional (64 bit) Intel i7 2640M 8 Gb Ram 1T HD The attached screen capture is the location of my error.
Eight Forums Android App Eight Forums IOS App Follow us on Facebook