Constant blue screen of deaths. How to analyze?

[lolcocks]

Hello, I am getting constant blue screen of deaths. Like almost one every two to three hours.

Mostly while using AutoDesk Revit 2015 or 2016.
But I don't know what is causing the issue but the same software is working fine with 4 other laptops installed from the same setup.

How do I analyze this issue? Is there any way to open those dump files in a readable mode?

Please help.


My system specs are
Intel i7-4510U 2.00 GHz 4 CPU.
8 GB RAM
Nvidia 840M

Please help.

 

[lolcocks]

Sorry about the double post but I did some Googling, I have attached the screenshot of the Event Viewer and also 2 mini dump log files.


View attachment 62138


View attachment 62139.

 

[Nuccii]

You may open your dump file using Notepad.
What error code are you getting with the BSOD?

You may wish to ensure that your drivers are up to date.

 

[lolcocks]

You may open your dump file using Notepad.
What error code are you getting with the BSOD?

You may wish to ensure that your drivers are up to date.

All my drivers are up to date, even tried using Windows Update to update important drivers as well as used the manufacturer's site and used their drivers, problem still persists.
It's a Dell laptop by the way.


I don't know the error code that I get when I get the BSOD cause this laptop is used by others and by the time I get there the laptop has restarted. Is there any way to get to know the error code later?


Also, this is what I see when I open the minidump files using Notepad.


View attachment 62140

 

[lolcocks]

I got it. The error is DRIVER_POWER_STATE_FAILURE.

Please help, it has happened once or twice on other laptops too.

EDIT: Any way to know which driver is causing this? Or any way to fix it?

 

[Nuccii]

Suggest you download BlueScreenView which will pinpoint what driver is causing the problem.
Download BlueScreenView - MajorGeeks

 

[lolcocks]

Suggest you download BlueScreenView which will pinpoint what driver is causing the problem.
Download BlueScreenView - MajorGeeks

I will do that the next time my system crashes but one more thing I found out is that the BSOD occurs only when the power is not plugged in. When the laptop is charing there is no issue.

Is it possible that this is an error with the graphic driver switching?

 

[Nuccii]

There is the possibility that the battery is not holding its charge properly and may be time to change it. As you have said while it is plugged in there is no problem.
Use gpu z to determine the exact model and specs of your video card then run a stress test like furmark to check its thermal performance - stability and psu ability. then proceed to something like this Heaven Benchmark for testing gpu - drivers performance. at all these tests gpu should always maintain 100% usage

 

[lolcocks]

There is the possibility that the battery is not holding its charge properly and may be time to change it. As you have said while it is plugged in there is no problem.
Use gpu z to determine the exact model and specs of your video card then run a stress test like furmark to check its thermal performance - stability and psu ability. then proceed to something like this Heaven Benchmark for testing gpu - drivers performance. at all these tests gpu should always maintain 100% usage

I tried this and there was no issue during any of the tests or benchmarks. I didn't plugin the power during all these tests so that it would crash and I could make sure that it was the graphic driver which was causing the issue but there was no BSOD during any of these tests.
It seems the system crashes only when AutoDesk Revit 2015 or 2016 is being used.

I tried the BlueScreenView software and it is telling that the error is in the "ntoskrnl.exe" and I have no idea what that file is for or how to fix this problem related to it.


View attachment 62197

 

[lolcocks]

Sorry for not doing this before but I read the how to post a BSOD guide and am now posting the file generated by the software they told to use.

Please take a look at it guys.

The error code is 0x0000009f and I read online its regarding a driver not getting power or something but I am not able to identify which driver is doing this.

If only I could figure out what driver is causing this then it would be easier for me to fix it. That's the only thing I need.

Please help me guys, otherwise I will have to give it to the service center and they will take 10 to 15 days to repair and I really don't want to do that.


View attachment 62218View attachment 62218

 

[lolcocks]

Sorry for not doing this before but I read the how to post a BSOD guide and am now posting the file generated by the software they told to use.

Please take a look at it guys.

The error code is 0x0000009f and I read online its regarding a driver not getting power or something but I am not able to identify which driver is doing this.

If only I could figure out what driver is causing this then it would be easier for me to fix it. That's the only thing I need.

Please help me guys, otherwise I will have to give it to the service center and they will take 10 to 15 days to repair and I really don't want to do that.


View attachment 62218View attachment 62218

Bump guys, only a few hours left.

 

[lolcocks]

Bump!!!!