Windows 8 and 8.1 Forums

Yet Another Annoying Freeze Post

  1. #11

    Hi there!

    Just noticed there is a Bucheck 0x116 TDR error with atikmpag.sys (4/13/2012) i.e. your display drivers.

    1. Remove the Display drivers from Device Manager and uninstall application.
    2. Download - Driver Sweeper and do a Driver Cleanup for ATI.
    3. Reboot the system
    4. Download Driver from Dell's website
    5. Right click on the Setup and go to Properties and under compatibilty tab change it to Windows 7
    6. Install the drivers
    7. Then download Windows 8 RP drivers AMD Catalyst and install it
    8. Reboot it again and see if that makes any difference.

      My System SpecsSystem Spec

  2. #12

    Posts : 31
    Windows 8 RP/ Win2k8 / Win8 RC


    Uninstalled the AMD Driver I posted earlier
    Ran the Cleaner and removed AMD Drivers, On reboot, windows was using the driver I attached to the post
    I Am currently installing the driver from Dell's Website under win 7 compatability

    Do I need to re-install the Driver Verifier now that I've changed the drivers in use?

    Will edit/post changes as I execute the procedure....

    Thanks Jack =]

    Edit: Waiting for a Crash before trying the RP drivers.
    I have also Uninstalled N-Trig's Utilities

    Quote Originally Posted by Dell Driver Installation Log
    Catalyst™ Install Manager
    Installation Report
    06/05/12 13:59:55

    Hardware information
    Name ATI Radeon Graphics Processor
    Manufacturer ATI Technologies Inc
    Device ID 0x6720
    Vendor ID 0x1002
    Class Code 0x030000
    Revision ID 0x00
    Subsystem ID 0x04a4
    Subsystem vendor ID 0x1028
    Other hardware
    Existing packages
    Application Profiles
    AMD APP SDK Runtime
    HDMI Audio Driver
    Microsoft Visual C++ 2010 Redistributable
    AMD Accelerated Video Transcoding
    AMD Drag and Drop Transcoding
    AMD Media Foundation Transcoders
    Packages for install
    ATI Catalyst Install Manager
    Final Status: Success
    Version of Item: 3.0.825.0
    Size: 20 Mbytes
    ATI Display Driver
    Final Status: Success
    Version of Item: 8.850.7.5000
    Size: 90 Mbytes
    Catalyst Pro Control Center
    Final Status: Success
    Version of Item: 2011.0926.1832.31406
    Size: 150 Mbytes
    Other detected devices
    Manufacturer ATI Technologies Inc
    Device ID 0xaa88
    Vendor ID 0x1002
    Class Code 0x040300
    Revision ID 0x00
    Subsystem ID 0x04a4
    Subsystem vendor ID 0x1028
    ATI Radeon Graphics Processor
    Manufacturer ATI Technologies Inc
    Device ID 0x6720
    Vendor ID 0x1002
    Class Code 0x030000
    Revision ID 0x00
    Subsystem ID 0x04a4
    Subsystem vendor ID 0x1028
    Manufacturer ATI Technologies Inc
    Device ID 0xaa88
    Vendor ID 0x1002
    Class Code 0x040300
    Revision ID 0x00
    Subsystem ID 0x04a4
    Subsystem vendor ID 0x1028
    Error messages
    Last edited by choggo; 05 Jun 2012 at 12:20.
      My System SpecsSystem Spec

  3. #13

    Posts : 31
    Windows 8 RP/ Win2k8 / Win8 RC

    Since the other post got kinda big, here goes a new one

    Had the crash repeat twice. Collected the logs in between them, and have them attached to the post =]

    One thing I noticed, is that after the second crash, the Notebook's monitor loaded in 800x600 (normally it's 1920x1080)
    I am now installing the Release Preview Drivers.
      My System SpecsSystem Spec

  4. #14

    Posts : 5,139
    Win8.1Pro - Finally!!!

    I suggest you only install the drivers and not the rest of the ATI stuff.
    Instructions here: ATI video cards - DRIVER ONLY installation procedure
    Although the instructions were written for Win7 systems, they should work similarly for Win8RP
      My System SpecsSystem Spec

  5. #15

    Tropical Island Pair a Dice
    Posts : 3,030
    Windows 8.1 Pro x64/ Windows 7 Ult x64

    Both dmp files are the same:

    Let us know how the Release Preview Drivers are working.

    Event log sys:
      Log Name: System
      Source: volmgr
      Date: 2012-06-03T03:52:57.207
      Event ID: 46
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: windows-mqar14u
    Crash dump initialization failed!
      My System SpecsSystem Spec

  6. #16

    Posts : 31
    Windows 8 RP/ Win2k8 / Win8 RC

    Release preview crashed as well, but I'm currently on Win7 and haven't extracted the logs

    Will try usasmas's suggestion as well as soon as I can

    Thanks for the perseverance =]
      My System SpecsSystem Spec

  7. #17

    Posts : 31
    Windows 8 RP/ Win2k8 / Win8 RC


    During the uninstall there was a crash, and upon restart, I got one of those system failures, send information to Dell messages (odd that it said Dell and not Microsoft), So I extracted the errors, and copied the hdmp... It's attached.

    While following the step by step to install the drivers, Windows Update didn't find the driver inside the folder where the files got extracted to, and after restarting Windows started using the ATI 6900M driver (mine is 8900M)

    Proceeded to try and update the driver, again, used the select known drivers, and chose one of the two 8900M drivers from the list.

    waiting to see if there's any freezes... but not too hopeful =\
      My System SpecsSystem Spec

  8. #18

    Posts : 31
    Windows 8 RP/ Win2k8 / Win8 RC

    I should probably rename the thread to Diary of a Troublesome Notebook

    Had the freeze again, perfectly timed with the return of power from a power outtage...

    Interesting Event Viewer messages:

    The driver \Driver\WUDFRd failed to load for the device HID\VID_1B96&PID_0006&MI_01&Col02\8&814e2fe&0&0001.
    Does the VID_..... point to the Video driver? (Though, I guess a different error with the Source WudfUsbccidDrv kinda points it to the smartcard reader)

    The driver \Driver\WUDFRd failed to load for the device USB\VID_0A5C&PID_5802&MI_03\7&95fd152&0&0003.
    The driver \Driver\WUDFRd failed to load for the device USB\VID_0A5C&PID_5802&MI_02\7&95fd152&0&0002.

    Log Name: System
    Source: WudfUsbccidDriver
    Date: 6/6/2012 10:59:17 PM
    Event ID: 1
    Task Category: Driver
    Level: Error
    Computer: Amoeba
    An operation has failed (0x0, 0x0, 0x0, 0x0).
    UpdateCardCapabilities: ATR too short.
    HResult: {Unknown Disk Format}
    The disk in drive %hs is not formatted properly.
    Please check the disk, and reformat if necessary.
    Event Xml:
    <Event xmlns="">
    <Provider Name="WudfUsbccidDriver" Guid="{22C370A7-A3DB-4390-ADE5-3A1ACCF4B5D5}" />
    <TimeCreated SystemTime="2012-06-07T01:59:17.423540100Z" />
    <Correlation />
    <Execution ProcessID="1572" ThreadID="5664" />
    <Security UserID="S-1-5-19" />
    <Data Name="Context">UpdateCardCapabilities: ATR too short.</Data>
    <Data Name="hr">-805306348</Data>
    <Data Name="ErrorParam1">0x0</Data>
    <Data Name="ErrorParam2">0x0</Data>
    <Data Name="ErrorParam3">0x0</Data>
    <Data Name="ErrorParam4">0x0</Data>
      My System SpecsSystem Spec

  9. #19

    Posts : 5,139
    Win8.1Pro - Finally!!!

    Aha!!! Clues!!!

    Actually, then number that you see is the Plug and Play ID for a USB device.
    I do lookups here (it's getting a bit outdated, but most devices are listed:
    The first 4 characters after VID_ (Vendor ID) identify the manufacturer
    and the first 4 charters after the PID_ (Product ID) identify the component

    This device is a Broadcom BCM5880 Secure Applications Processor with fingerprint touch sensor
    So it appears that it's your Fingerprint software sensor that's giving difficulties.
    Checking at the Broadcom site ( Downloads | Broadcom ) doesn't show any drivers for this device, so I'd suspect that you'd have to rely on the manufacturer of your system for any updates.

    That being said, first try uninstalling it to see if it works. Then try installing new drivers to see if that works.

    There may be security features attached to this device that won't work with Win8. I do not recommend disabling them - but a non-working computer is only useful as a doorstop. So it's your choice (and your risk) if you should choose to disable these features (if available) in the BIOS.
      My System SpecsSystem Spec

  10. #20

    Posts : 31
    Windows 8 RP/ Win2k8 / Win8 RC

    Hurrah! More clues =]

    Driver verifier caused a blue.... sad screen and dumped, on boot...

    So more files attached

    I don't use my fingerprint sensor... I found it to be too slow, and at work, I constantly get up and lock my machine and got annoyed at having to wait for the sensor to log me in, so there's no problem with disabling it. As for any other security features... I'll check the bios and see if there's anything there to disable, and see if it helps...

    Looking into the Broadcom drivers you mentioned and will update when anything changes...
      My System SpecsSystem Spec

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