Windows 8 and 8.1 Forums


System crashes for no apparent reason

  1. #1


    Posts : 6
    Windows 8.1 64-bit

    System crashes for no apparent reason


    Hi everybody,

    I've experienced a depressing barrage of BSOD on my new pc. There doesn't seem to be some immediate trigger or repoducible scenario (sometimes PC runs without problems for hours sometimes it crashes twice in a row).

    WhoCrashed tells me it's probably a software driver bug but drivers are up to date as far as i can tell.

    BSOD have included KMODE_EXCEPTION_NOT_HANDLED, DRIVER_IRQL_NOT_LESS_OR_EQUAL, Page fault in non-paged area, system service exception...

      My System SpecsSystem Spec

  2. #2


    Wolves, England
    Posts : 143
    Win7 Pro x64 | Win8.1 Pro x64 VM | Win 10TP x64


    You've receievd a couple of different types of crash, one being a 0x124 which is a genereic hardware failure STOP. There are a series of diagnostic and stress tests to try and pinpoint the piece of hardware but I'd like to address a couple of other issues first to see if the BSODs stop.

    1: Your Huawei Modem, is it connected via USB? The driver is causing issues, check here for an updated version.

    Code:
    fffff803`82def028  fffff801`76e01aeaUnable to load image \SystemRoot\system32\DRIVERS\ew_juwwanecm.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for ew_juwwanecm.sys
    *** ERROR: Module load completed but symbols could not be loaded for ew_juwwanecm.sys
     ew_juwwanecm+0x1aea
    
    0: kd> lmvm ew_juwwanecm
    start             end                 module name
    fffff801`76e00000 fffff801`76e41000   ew_juwwanecm T (no symbols)           
        Loaded symbol image file: ew_juwwanecm.sys
        Image path: \SystemRoot\system32\DRIVERS\ew_juwwanecm.sys
        Image name: ew_juwwanecm.sys
        Timestamp:        Sat Jun 29 10:17:56 2013 (51CEA644)
        CheckSum:         0003DA82
        ImageSize:        00041000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

    2: Your nVidia driver has also been flagged. Search here for the latest version for you card and follow NVIDIA Drivers - Avoid Problems - Windows 7 Help Forums for the cleanest possible install.

    Code:
    fffff803`82defa38  fffff801`7604d9a5Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
     nvlddmkm+0x69a5
    
    0: kd> lmvm nvlddmkm
    start             end                 module name
    fffff801`76047000 fffff801`76a55000   nvlddmkm T (no symbols)           
        Loaded symbol image file: nvlddmkm.sys
        Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
        Image name: nvlddmkm.sys
        Timestamp:        Fri Jan 09 22:22:06 2015 (54B0548E)
        CheckSum:         009D73FA
        ImageSize:        00A0E000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

    3: Uninstall DAEMONTools, a proven cause of countless BSODs.


    1. Uninstall Daemon Tools via Add/Remove Programs.
    2. Download the SPTD standalone installer and perform the following steps.
    3. Double click the executable to open it.
    4. Click the button shown below.



    information   Information
    If the button it is grayed out as shown in the image, there is no more SPTD installation on your system and you can just close the window.

    Perform the above steps and test the system for stability. In the event of any more BSODs please run the Log Collector tool again and attch the new logs in your next post.
      My System SpecsSystem Spec

  3. #3


    Posts : 6
    Windows 8.1 64-bit


    Thanks for the quick response.

    I have some confusions.

    1: Yes, it's a E3272 USB-Modem and as far as I can tell there don't seem to be any updates or newer drivers available. I've installed it a week ago and the problems precede this device so I doubt that it is the (main) culprit.

    2: I've used newer nVidia drivers until I read smowhere that the newest version might cause crashes (I don't know whether that's true).

    About the clean install: I let the nvidia geforce experience handle all the driver updates and i have no idea where the old drivers are. I don't know how important deleting the old drivers is but if it is I need some help finding and identifying them. They are not in a folder with their version number nor in a folder named 'Display Drivers'.

    3: I have uninstalled DT as suggested but the BSODs preceded this program.
      My System SpecsSystem Spec

  4. #4


    Wolves, England
    Posts : 143
    Win7 Pro x64 | Win8.1 Pro x64 VM | Win 10TP x64


    Quote Originally Posted by Mrxmrx View Post
    1: Yes, it's a E3272 USB-Modem and as far as I can tell there don't seem to be any updates or newer drivers available. I've installed it a week ago and the problems precede this device so I doubt that it is the (main) culprit.
    It is one of the main culprits, the dump files tell us so. The driver for it is two years old, contact the system manufacturer letting them know the problem and ask them to advise.

    Quote Originally Posted by Mrxmrx View Post
    2: I've used newer nVidia drivers until I read smowhere that the newest version might cause crashes (I don't know whether that's true).

    About the clean install: I let the nvidia geforce experience handle all the driver updates and i have no idea where the old drivers are. I don't know how important deleting the old drivers is but if it is I need some help finding and identifying them. They are not in a folder with their version number nor in a folder named 'Display Drivers'.
    Do you have an nVidia folder in C: drive? That's where the Display Drivers folder is located. Do you check the 'clean install' box when updating your drivers? Read Part Four of NVIDIA GeForce Experience: A Beginner's Guide - Windows 7 Help Forums to ensure you perform clean installs of the drivers. Personally I update my nVidia driver manually, I found Experience to be more trouble than it was worth.
      My System SpecsSystem Spec

  5. #5


    Posts : 6
    Windows 8.1 64-bit


    At the moment the problem with the modem doesn't seem solvable.

    I have still no idea where the nvidia geforce experience put the old drivers BUT Display Driver Uninstaller took care of them nicely. Now only the last driver (352.86) is installed. (Not gonna use experience for updates anymore.)

    Until now I haven't experienced any spontaneous Blue Screens but The PC crashes when I put some strain on the system (playing Shadows of Mordor).

    The new logs:
      My System SpecsSystem Spec

  6. #6


    Wolves, England
    Posts : 143
    Win7 Pro x64 | Win8.1 Pro x64 VM | Win 10TP x64


    I'll take a look at your new dumps shortly, I'm on my phone at the moment. Good method for installing your drivers, well done. Install every new GPU driver that way and you'll be good.
      My System SpecsSystem Spec

  7. #7


    Wolves, England
    Posts : 143
    Win7 Pro x64 | Win8.1 Pro x64 VM | Win 10TP x64


    Do you have Driver Verifier enabled?

    The Huawei Technologies Filter driver has been flagged this time, more evidence pointing towards the modem being problematic. Is this a wireless USB modem, and is there any chance you could use an ethernet connection to take the Huawei modem out of the mix? Could you give me the model number of the modem too so I can do some research on it.

    Code:
    BugCheck C9, {226, fffff8038470ba78, ffffcf820e758c60, 0}
    
    Unable to load image \SystemRoot\System32\drivers\ew_usbenumfilter.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for ew_usbenumfilter.sys
    *** ERROR: Module load completed but symbols could not be loaded for ew_usbenumfilter.sys
    Probably caused by : ntkrnlmp.exe ( nt!ViGenericPnp+0 )
    
    0: kd> lmvm ew_usbenumfilter
    start             end                 module name
    fffff800`77518000 fffff800`7751ba80   ew_usbenumfilter T (no symbols)           
        Loaded symbol image file: ew_usbenumfilter.sys
        Image path: \SystemRoot\System32\drivers\ew_usbenumfilter.sys
        Image name: ew_usbenumfilter.sys
        Timestamp:        Sat Dec 22 01:46:11 2012 (50D510E3)
        CheckSum:         00012830
        ImageSize:        00003A80
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My System SpecsSystem Spec

  8. #8


    Posts : 6
    Windows 8.1 64-bit


    Driver Verifier is disabled again after it wreaked havoc. (... don't ask.)

    Yes, it's a HUAWEI E3272 LTE USB-Modem (Firmware Version 21.436.11.00.00). I used to have another Modem (E1221) and installed this one a week ago. (Haven't had any troubles with it so far). Unfortunately it's the only way for me to connect to the internet at the moment.

      My System SpecsSystem Spec

  9. #9


    Wolves, England
    Posts : 143
    Win7 Pro x64 | Win8.1 Pro x64 VM | Win 10TP x64


    The only thing I've managed to find so far is this post (#4) on the Huawei forum saying that the E3272 doesn't work well on Windows 8/8.1. I'll keep looking.
      My System SpecsSystem Spec

  10. #10


    Posts : 6
    Windows 8.1 64-bit


    I just had another BSOD. Is it too soon to check for hardware problems on the pc itself? And is there any way to check for other driver conflicts?

    Thanks in advance.
      My System SpecsSystem Spec

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