BSOD whea_uncorrectable_error if i watch netflix on chrome

Nicholi44

New Member
Messages
6
I recently upgraded my computer, new motherboard , CPU, GPU.

Processor : Intel Core i7-4790 CPU @ 3.60GHz
Mobo : MSI Z97-G45 Gaming LGA 1150 Intel Z97
Gfx card: Nvidia Geforce GTX 970
8 gigs of DDR3 ram


I can game for hours with no issues, League of legends, CS GO, WOW. After about 15-30 mins of Netflix while using Chrome i get a BSOD.

While poking around on this site I tried running the Intel Processor Diagnostic Tool and my processor passed.
 

My Computer

System One

  • OS
    Windows 8.1
Hello Nicholi44, welcome to 8F. I've taken a look at your dumps and you're receiving 0x124s which are generic bugchecks that indicate a hardware fault. 0x124s very rarely give an indication as to what the problem is and that's the case here, the only thing we can recommend here is a series of stress and diagnostic tests to try and pinpoint the hardware that is causing the issue. Please follow the steps below to the letter and post the results for each, some of them may duplicate what you've already tried but please perform them again.

Code:
[COLOR=#ff0000]WHEA_UNCORRECTABLE_ERROR (124)[/COLOR]
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: [COLOR=#0000ff]ffffe0003f763028[/COLOR], Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000ba000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000052000402, Low order 32-bits of the MCi_STATUS value.

3: kd> !errrec [COLOR=#0000ff]ffffe0003f763028[/COLOR]
===============================================================================
Common Platform Error Record @ ffffe0003f763028
-------------------------------------------------------------------------------
Record Id     : 01d092991c640f0d
Severity      : Fatal (1)
Length        : 928
Creator       : Microsoft
Notify Type   : Machine Check Exception
Timestamp     : 5/21/2015 3:03:15 (UTC)
Flags         : 0x00000000

===============================================================================
Section 0     : Processor Generic
-------------------------------------------------------------------------------
Descriptor    @ ffffe0003f7630a8
Section       @ ffffe0003f763180
Offset        : 344
Length        : 192
Flags         : 0x00000001 Primary
Severity      : Fatal

Proc. Type    : x86/x64
Instr. Set    : x64
Error Type    : Micro-Architectural Error
Flags         : 0x00
CPU Version   : 0x00000000000306c3
Processor ID  : 0x0000000000000003

===============================================================================
Section 1     : x86/x64 Processor Specific
-------------------------------------------------------------------------------
Descriptor    @ ffffe0003f7630f0
Section       @ ffffe0003f763240
Offset        : 536
Length        : 128
Flags         : 0x00000000
Severity      : Fatal

Local APIC Id : 0x0000000000000003
CPU Id        : c3 06 03 00 00 08 10 03 - ff fb fa 7f ff fb eb bf
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00

Proc. Info 0  @ ffffe0003f763240

===============================================================================
Section 2     : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor    @ ffffe0003f763138
Section       @ ffffe0003f7632c0
Offset        : 664
Length        : 264
Flags         : 0x00000000
Severity      : Fatal

Error         : Internal unclassified (Proc 3 Bank 4)
  Status      : 0xba00000052000402



STOP 0x124 Troubleshooting

Read carefully before proceeding.



warning   Warning
warnsmall.png
If you're overclocking your system, revert back to stock clocks now.
warnsmall.png


Note   Note
Test the system once the overclock is removed before continuing with the steps outlined below.



Part One: CPU Stress Test
Part Two: MemTest86+ RAM Diagnostic
Part Three: Hard Drive Diagnostics
Part Four:GPU Stress Test




ONE

CPU TEST


arrow.png
Run Prime95 to stress test your CPU. Hardware - Stress Test With Prime95 - Windows 7 Help Forums

warning   Warning
Your CPU temperatures will rise quickly while under this stress test. Keep a keen eye on them and abort the test if overheating occurs.






TWO

RAM TEST


arrow.png
Run MemTest86+ to analyse your RAM. RAM - Test with Memtest86+ - Windows 7 Help Forums

picture.php


Note   Note
MemTest86+ needs to be run for at least 8 passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.






THREE

HDD TEST


arrow.png
Run SeaTools to check the integrity of your HDD. http://www.sevenforums.com/tutorials/313457-seatools-dos-windows-how-use.html

Note   Note
Do not run SeaTools on an SSD as the results will be invalid.



arrow.png
Run chkdsk http://www.sevenforums.com/tutorials/433-disk-check.html




FOUR

GPU TEST


arrow.png
Run Furmark to stress test your GPU. http://www.sevenforums.com/tutorials/100356-video-card-stress-test-furmark.html

Note   Note
Run Furmark for around 30 minutes.

warning   Warning
Your GPU temperatures will rise quickly while Furmark is running. Keep a keen eye on them and abort the test if overheating occurs.

 

My Computer

System One

  • OS
    Win7 Pro x64 | Win8.1 Pro x64 VM | Win 10TP x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom
    CPU
    i7-4790k
    Motherboard
    ASUS Sabertooth Z87 (BIOS 2004)
    Memory
    8GB Kingston HyperX Genesis @1600MHz
    Graphics Card(s)
    EVGA GTX 980 Classified
    Sound Card
    Onboard Realtek
    Monitor(s) Displays
    Samsung S24B300
    Screen Resolution
    1920 x 1080
    Hard Drives
    Intel 520 Series 240GB SSD /
    Samsung 850 EVO 120GB SSD /
    2TB WD Caviar Black /
    2TB WD Caviar Black /
    2TB WD Caviar Green
    PSU
    Corasiar HX 850-80 Gold Modular
    Case
    Cooler Master Silencio 650
    Cooling
    Corsair H80i + 2x SP120s + 2x Noctua intakes
    Keyboard
    Microsoft Sidewinder X4
    Mouse
    Gigabyte M6900
    Internet Speed
    152Mb/s
    Browser
    Firefox
    Antivirus
    F-Secure
Sorry for the delay in my response..

i got an error on the memtest so i will be trying some new memory.

However i also got the following error on Prime95. Not sure what this is,

[May 25 15:56] Worker starting
[May 25 15:56] Setting affinity to run worker on logical CPU #4
[May 25 15:56] Beginning a continuous self-test to check your computer.
[May 25 15:56] Please read stress.txt. Choose Test/Stop to end this test.
[May 25 15:56] Test 1, 52000 Lucas-Lehmer iterations of M6225921 using FMA3 FFT length 320K, Pass1=320, Pass2=1K.
[May 25 16:02] Self-test 320K passed!
[May 25 16:02] Test 1, 3200000 Lucas-Lehmer iterations of M172031 using FMA3 FFT length 8K, Pass1=128, Pass2=64.
[May 25 16:06] Self-test 8K passed!
[May 25 16:06] Test 1, 44000 Lucas-Lehmer iterations of M7471105 using FMA3 FFT length 384K, Pass1=256, Pass2=1536.
[May 25 16:10] FATAL ERROR: Rounding was 0.4996283389, expected less than 0.4
[May 25 16:10] Hardware failure detected, consult stress.txt file.
[May 25 16:10] Torture Test completed 2 tests in 14 minutes - 1 errors, 0 warnings.
[May 25 16:10] Worker stopped.
 
Last edited:

My Computer

System One

  • OS
    Windows 8.1
Apologies for the late response, life has been pretty busy the past week or so.

Is your CPU overclocked at all? And can you tell me what frequency your RAM was running at when performing the Prime95 test? Is the RAM now replaced?
 

My Computer

System One

  • OS
    Win7 Pro x64 | Win8.1 Pro x64 VM | Win 10TP x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom
    CPU
    i7-4790k
    Motherboard
    ASUS Sabertooth Z87 (BIOS 2004)
    Memory
    8GB Kingston HyperX Genesis @1600MHz
    Graphics Card(s)
    EVGA GTX 980 Classified
    Sound Card
    Onboard Realtek
    Monitor(s) Displays
    Samsung S24B300
    Screen Resolution
    1920 x 1080
    Hard Drives
    Intel 520 Series 240GB SSD /
    Samsung 850 EVO 120GB SSD /
    2TB WD Caviar Black /
    2TB WD Caviar Black /
    2TB WD Caviar Green
    PSU
    Corasiar HX 850-80 Gold Modular
    Case
    Cooler Master Silencio 650
    Cooling
    Corsair H80i + 2x SP120s + 2x Noctua intakes
    Keyboard
    Microsoft Sidewinder X4
    Mouse
    Gigabyte M6900
    Internet Speed
    152Mb/s
    Browser
    Firefox
    Antivirus
    F-Secure
It's a possibility that the RAM is causing the Prime95 error, especially if the CPU is running at stock. I'd hold on until Wednesday then run Prime95 again with the new RAM installed. I'd have also recommended 1600MHz RAM for a stock clocked CPU, you'll get no extra benefit from 2400MHz RAM and it's possible it could cause instability. Try it anyway and we'll go from there.
 

My Computer

System One

  • OS
    Win7 Pro x64 | Win8.1 Pro x64 VM | Win 10TP x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom
    CPU
    i7-4790k
    Motherboard
    ASUS Sabertooth Z87 (BIOS 2004)
    Memory
    8GB Kingston HyperX Genesis @1600MHz
    Graphics Card(s)
    EVGA GTX 980 Classified
    Sound Card
    Onboard Realtek
    Monitor(s) Displays
    Samsung S24B300
    Screen Resolution
    1920 x 1080
    Hard Drives
    Intel 520 Series 240GB SSD /
    Samsung 850 EVO 120GB SSD /
    2TB WD Caviar Black /
    2TB WD Caviar Black /
    2TB WD Caviar Green
    PSU
    Corasiar HX 850-80 Gold Modular
    Case
    Cooler Master Silencio 650
    Cooling
    Corsair H80i + 2x SP120s + 2x Noctua intakes
    Keyboard
    Microsoft Sidewinder X4
    Mouse
    Gigabyte M6900
    Internet Speed
    152Mb/s
    Browser
    Firefox
    Antivirus
    F-Secure
Hey,

I installed the new ram and redid the stress tests.. Both cpu and ram passed.

30 mins of netflix and bam BSOD.

Im beginning to wonder if it could possibly be something weird with win8.1 and HTML5?
 

My Computer

System One

  • OS
    Windows 8.1
Can you upload new logs please to capture the latest dump files.
 

My Computer

System One

  • OS
    Win7 Pro x64 | Win8.1 Pro x64 VM | Win 10TP x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom
    CPU
    i7-4790k
    Motherboard
    ASUS Sabertooth Z87 (BIOS 2004)
    Memory
    8GB Kingston HyperX Genesis @1600MHz
    Graphics Card(s)
    EVGA GTX 980 Classified
    Sound Card
    Onboard Realtek
    Monitor(s) Displays
    Samsung S24B300
    Screen Resolution
    1920 x 1080
    Hard Drives
    Intel 520 Series 240GB SSD /
    Samsung 850 EVO 120GB SSD /
    2TB WD Caviar Black /
    2TB WD Caviar Black /
    2TB WD Caviar Green
    PSU
    Corasiar HX 850-80 Gold Modular
    Case
    Cooler Master Silencio 650
    Cooling
    Corsair H80i + 2x SP120s + 2x Noctua intakes
    Keyboard
    Microsoft Sidewinder X4
    Mouse
    Gigabyte M6900
    Internet Speed
    152Mb/s
    Browser
    Firefox
    Antivirus
    F-Secure
Hey,

I installed the new ram and redid the stress tests.. Both cpu and ram passed.

30 mins of netflix and bam BSOD.

Im beginning to wonder if it could possibly be something weird with win8.1 and HTML5?

No.

It's most likely a motherboard or CPU hardware error. As most 0x124s are.
 

My Computer

System One

  • OS
    Windows 7
It's most likely a motherboard or CPU hardware error. As most 0x124s are.

I've found as many 0x124s caused by failing hard drives and RAM as CPU, and very rarely found the motherboard to be the problem. In fact I've seen more 0x124s caused by Gigabyte crapware and Chrome than motherboards.
 

My Computer

System One

  • OS
    Win7 Pro x64 | Win8.1 Pro x64 VM | Win 10TP x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom
    CPU
    i7-4790k
    Motherboard
    ASUS Sabertooth Z87 (BIOS 2004)
    Memory
    8GB Kingston HyperX Genesis @1600MHz
    Graphics Card(s)
    EVGA GTX 980 Classified
    Sound Card
    Onboard Realtek
    Monitor(s) Displays
    Samsung S24B300
    Screen Resolution
    1920 x 1080
    Hard Drives
    Intel 520 Series 240GB SSD /
    Samsung 850 EVO 120GB SSD /
    2TB WD Caviar Black /
    2TB WD Caviar Black /
    2TB WD Caviar Green
    PSU
    Corasiar HX 850-80 Gold Modular
    Case
    Cooler Master Silencio 650
    Cooling
    Corsair H80i + 2x SP120s + 2x Noctua intakes
    Keyboard
    Microsoft Sidewinder X4
    Mouse
    Gigabyte M6900
    Internet Speed
    152Mb/s
    Browser
    Firefox
    Antivirus
    F-Secure
The latest dumps are both 0x124 again. Can you re-run all of the tests in post #5 again please.
 

My Computer

System One

  • OS
    Win7 Pro x64 | Win8.1 Pro x64 VM | Win 10TP x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom
    CPU
    i7-4790k
    Motherboard
    ASUS Sabertooth Z87 (BIOS 2004)
    Memory
    8GB Kingston HyperX Genesis @1600MHz
    Graphics Card(s)
    EVGA GTX 980 Classified
    Sound Card
    Onboard Realtek
    Monitor(s) Displays
    Samsung S24B300
    Screen Resolution
    1920 x 1080
    Hard Drives
    Intel 520 Series 240GB SSD /
    Samsung 850 EVO 120GB SSD /
    2TB WD Caviar Black /
    2TB WD Caviar Black /
    2TB WD Caviar Green
    PSU
    Corasiar HX 850-80 Gold Modular
    Case
    Cooler Master Silencio 650
    Cooling
    Corsair H80i + 2x SP120s + 2x Noctua intakes
    Keyboard
    Microsoft Sidewinder X4
    Mouse
    Gigabyte M6900
    Internet Speed
    152Mb/s
    Browser
    Firefox
    Antivirus
    F-Secure
Hi,

I just finished rerunning the tests,

Cpu passed and i double checked stress.txt just in case.
Gpu Steady temp and no Fragmenting.
memory 10 passes 0 errors.

I have an SSD in this machine so i didnt do the hard drive test.

Long story short the hardware passed again..
 
Last edited:

My Computer

System One

  • OS
    Windows 8.1
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