Windows 8 and 8.1 Forums


Bugcheck occasionally while in Connected Standby

  1. #1


    Posts : 4
    Windows 8.1

    Bugcheck occasionally while in Connected Standby


    Running Windows 8.1 on Surface Pro 3. The requested file is attached. What happens is that when in Connected Standby, the Surface will reboot. You can see the various warnings in the Event Log about unexpected shutdown, etc., but nothing that really directly implicates anything.

    Thanks!
    Last edited by Authorized User; 19 May 2015 at 10:01. Reason: wrong name for standby

      My System SpecsSystem Spec

  2. #2


    Wolves, England
    Posts : 143
    Win7 Pro x64 | Win8.1 Pro x64 VM | Win 10TP x64


    Taking a look at your 0x9F it shows a driver has failed to complete a power IRP.

    Code:
    DRIVER_POWER_STATE_FAILURE (9f)
    A driver has failed to complete a power IRP within a specific time.
    Arguments:
    Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
    Arg2: ffffe00019228060, Physical Device Object of the stack
    Arg3: fffff802600a5960, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
    Arg4: ffffe0001aa258e0, The blocked IRP

    Checking the blocked IRP shows:


    Code:
    0: kd> !irp ffffe0001aa258e0
    Irp is active with 7 stacks 5 is current (= 0xffffe0001aa25ad0)
     No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
         cmd  flg cl Device   File     Completion-Context
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
    
                Args: 00000000 00000000 00000000 00000000
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
    
                Args: 00000000 00000000 00000000 00000000
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
    
                Args: 00000000 00000000 00000000 00000000
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
    
                Args: 00000000 00000000 00000000 00000000
    >[ 16, 2]   0 e1 ffffe000191f33d0 00000000 00000000-00000000    pending
               \Driver\ACPI
                Args: 00000000 00000001 00000001 00000000
     [ 16, 2]   0 e1 ffffe0001a376060 00000000 fffff8025e7a81cc-ffffe0001aaaaf08 Success Error Cancel pending
               \Driver\USBXHCI    nt!PopRequestCompletion
                Args: 00000000 00000001 00000001 00000000
     [  0, 0]   0  0 00000000 00000000 00000000-ffffe0001aaaaf08

    Looking at the physical device:

    Code:
    0: kd> !devobj ffffe00019228060
    Device object (ffffe00019228060) is for:
     Cannot read info offset from nt!ObpInfoMaskToOffset
     \Driver\pci DriverObject ffffe000191063e0
    Current Irp 00000000 RefCount 0 Type 00000022 Flags 00001040
    DevExt ffffe000192281b0 DevObjExt ffffe00019228778 DevNode ffffe000191e8010 
    ExtensionFlags (0x00000800)  DOE_DEFAULT_SD_PRESENT
    Characteristics (0x00000100)  FILE_DEVICE_SECURE_OPEN
    AttachedDevice (Upper) ffffe000191f33d0 \Driver\ACPI
    Device queue is not busy.
    0: kd> !devnode ffffe000191e8010
    DevNode 0xffffe000191e8010 for PDO 0xffffe00019228060
      Parent 0xffffe00019226920   Sibling 0xffffe000191e85c0   Child 0xffffe0001aaabd30   
      InstancePath is "PCI\VEN_8086&DEV_9C31&SUBSYS_9C311414&REV_04\3&11583659&0&A0"
      ServiceName is "USBXHCI"

    That's your Intel USB 3.0 eXtensible Host Controller. Is your version of Windows completely up to date? Check here for an updated version.


    Code:
    0: kd> lmvm USBXHCI
    start             end                 module name
    fffff800`2aeef000  fffff800`2af44000   USBXHCI    (pdb symbols)           c:\symbols\usbxhci.pdb\BD65CBD3F9F84654AB0A0FE9E12DBE461\usbxhci.pdb
        Loaded symbol image file: USBXHCI.SYS
        Mapped memory image file: c:\symbols\USBXHCI.SYS\5433738855000\USBXHCI.SYS
        Image path: \SystemRoot\System32\drivers\USBXHCI.SYS
        Image name: USBXHCI.SYS
        Timestamp:        Tue Oct 07 06:00:56 2014 (54337388)
        CheckSum:         0005D281
        ImageSize:        00055000
        File version:     6.3.9600.17393
        Product version:  6.3.9600.17393
        File flags:       0 (Mask 3F)
        File OS:          40004 NT Win32
        File type:        3.7 Driver
        File date:        00000000.00000000
        Translations:     0409.04b0
        CompanyName:      Microsoft Corporation
        ProductName:      Microsoft® Windows® Operating System
        InternalName:     usbxhci.sys
        OriginalFilename: usbxhci.sys
        ProductVersion:   6.3.9600.17393
        FileVersion:      6.3.9600.17393 (winblue_r4.141006-1627)
        FileDescription:  USB XHCI Driver
        LegalCopyright:   © Microsoft Corporation. All rights reserved.
      My System SpecsSystem Spec

  3. #3


    Posts : 4
    Windows 8.1


    Quote Originally Posted by Boozad View Post
    That's your Intel USB 3.0 eXtensible Host Controller. Is your version of Windows completely up to date? Check here for an updated version.
    Thank you for the detailed analysis! Regrettably, I am fully up to date. If you follow that link and use the for dropdown to select Windows 8.1, 64-bit, you'll end up with 1 driver that is for the NUC, an itty bitty barebones desktop sold by Intel.
      My System SpecsSystem Spec

  4. #4


    Wolves, England
    Posts : 143
    Win7 Pro x64 | Win8.1 Pro x64 VM | Win 10TP x64


    Just to check, there's nothing plugged into your USB 3.0 port/s at the time of the BSODs? I'm not too up on Surface Pro and am not sure what Connected Standby is.
      My System SpecsSystem Spec

  5. #5


    Posts : 4
    Windows 8.1


    Quote Originally Posted by Boozad View Post
    Just to check, there's nothing plugged into your USB 3.0 port/s at the time of the BSODs? I'm not too up on Surface Pro and am not sure what Connected Standby is.
    Ooooo... While nothing was plugged in to the tablet's single built in USB port, it crashed shortly after I put it in its docking station, and yes, it was in connected standby before being put in that station.

    Connected standby is supported by Windows 8. It permits some things to keep running in a very low power mode when the system otherwise appears to be off. It's not like normal standby where all programs halt. More information is at https://msdn.microsoft.com/en-us/library/windows/hardware/dn481216(v=vs.85).aspx.
      My System SpecsSystem Spec

  6. #6


    Wolves, England
    Posts : 143
    Win7 Pro x64 | Win8.1 Pro x64 VM | Win 10TP x64


    Quote Originally Posted by Authorized User View Post
    Quote Originally Posted by Boozad View Post
    Just to check, there's nothing plugged into your USB 3.0 port/s at the time of the BSODs? I'm not too up on Surface Pro and am not sure what Connected Standby is.
    Ooooo... While nothing was plugged in to the tablet's single built in USB port, it crashed shortly after I put it in its docking station, and yes, it was in connected standby before being put in that station.
    This appears to be the problem. Could you put the Surface into its docking station while fully powered up and while powered down (then boot up) and see if the BSOD occurs under those conditions.
      My System SpecsSystem Spec

  7. #7


    Posts : 4
    Windows 8.1


    Quote Originally Posted by Boozad View Post
    Quote Originally Posted by Authorized User View Post
    Quote Originally Posted by Boozad View Post
    Just to check, there's nothing plugged into your USB 3.0 port/s at the time of the BSODs? I'm not too up on Surface Pro and am not sure what Connected Standby is.
    Ooooo... While nothing was plugged in to the tablet's single built in USB port, it crashed shortly after I put it in its docking station, and yes, it was in connected standby before being put in that station.
    This appears to be the problem. Could you put the Surface into its docking station while fully powered up and while powered down (then boot up) and see if the BSOD occurs under those conditions.
    Thanks. I'll keep watching, but I think it rarely crashes like this in the docking station.
      My System SpecsSystem Spec

Bugcheck occasionally while in Connected Standby
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