Windows 8 and 8.1 Forums

Intermittent BSOD or reboot

  1. #1

    Posts : 4
    Windows 8.1 Pro

    Intermittent BSOD or reboot

    I have a Lenovo Thinkpad T440s laptop. The laptop intermittently throws BSOD or simply restarting without a blue screen, or on occasion the laptop appears to restart while in sleep mode. Each time the System event log indicates a source of Kernel-power Event ID 41. Bugcheck code is 0x9F (0x3, 0xFFFFE001D41B18C0, 0xFFFFD000D4793960, 0xFFFFE001DB4B42C0)

    These events occur up to several times a day and in many instances occurs while the PC is not actively being worked on. It is not related to running a particular application (at least not in the foreground processes). Iíve attached the DM Log file.

    I've searched the Event Logs and don't see any obvious errors or warnings prior to the BSOD/reboot. I did run a utility called "WhoCrashed" and it is inconclusive as to any particular process or driver responsible. It does say that the error was caused by ntoskrnl.exe (nt+0x150CA0). Error is Driver Power State Failure. It also notes that the problem is possibly "caused by another driver that cannot be identified at this time". In the WhoCrashed report it suggests that the Intel WiFi link driver netwbw02.sys has been causing crashes on the computer, but I have the current Intel WiFi and Bluetooth drivers installed for the Intel AC7260 Dual Band Wireless. I've also reinstalled the AC7260 driver software in case I had corrupted driver., The reboot problem still occurs after updatingAttachment 61763.

    Any help you can provide on this would be greatly appreciated.

      My System SpecsSystem Spec

  2. #2

    Posts : 4
    Windows 8.1 Pro

    DM Log Collector File

    Attached is the DM Log Collector tool file. It got left off the initial post.
      My System SpecsSystem Spec

  3. #3

    Posts : 4
    Windows 8.1 Pro

    Another note - I have two other laptops that are exhibiting similar symptoms (perhaps to a lesser/less frequent degree, but the same systems). When WhoCrashed is run against their dumps, the Intel netwbw02.sys is not mentioned as a possible problem in the report conclusion. This might imply that the netwbw02.sys is a red herring. Again any help or advise would be greatly appreciated.
      My System SpecsSystem Spec

  4. #4

    Wolves, England
    Posts : 143
    Win7 Pro x64 | Win8.1 Pro x64 VM | Win 10TP x64

    Hello BornABruin, I've taken a look at your dumps and I'll try to help you solve your issue.

    I've gone back through your dumps to the beginning of February and they're all 0x9F which is a DRIVER_POWER_STATE_FAILURE, and every single one of them blame the Sunplus Digital Camera driver is being flagged. Uninstall the software and test the system for stability.

    A driver has failed to complete a power IRP within a specific time.
    Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
    Arg2: ffffe001d41b18c0, Physical Device Object of the stack
    Arg3: ffffd000d4793960, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
    Arg4: ffffe001db4b42c0, The blocked IRP
    3: kd> !irp ffffe001db4b42c0
    Irp is active with 19 stacks 17 is current (= 0xffffe001db4b4810)
     No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
         cmd  flg cl Device   File     Completion-Context
    >[ 16, 2]   0  0 ffffe001d31fe490 00000000 00000000-00000000    
              Unable to load image \SystemRoot\System32\Drivers\SPUVCbv_x64.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for SPUVCbv_x64.sys
    *** ERROR: Module load completed but symbols could not be loaded for SPUVCbv_x64.sys
                Args: 00000000 00000001 00000003 00000000
     [ 16, 2]   0 e1 ffffe001d377ee40 00000000 fffff803ecd241cc-ffffe001d5ed5d30 Success Error Cancel pending
               \Driver\ksthunk    nt!PopRequestCompletion
                Args: 00000000 00000001 00000003 00000000
    3: kd> lmvm SPUVCbv_x64
    start             end                 module name
    fffff801`04c1a000 fffff801`04d8c800   SPUVCbv_x64 T (no symbols)           
        Loaded symbol image file: SPUVCbv_x64.sys
        Image path: \SystemRoot\System32\Drivers\SPUVCbv_x64.sys
        Image name: SPUVCbv_x64.sys
        Timestamp:        Tue Mar 18 06:48:59 2014 (5327EC5B)
        CheckSum:         0017AB79
        ImageSize:        00172800
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My System SpecsSystem Spec

  5. #5

    Posts : 4
    Windows 8.1 Pro

    Thanks for your help Boozad -- I removed the driver you identified and I'm waiting to see if the problem reoccurs. It could take several days before it reoccurs.

    BTW, what do you use to read the dump files?
      My System SpecsSystem Spec

  6. #6

    Wolves, England
    Posts : 143
    Win7 Pro x64 | Win8.1 Pro x64 VM | Win 10TP x64

    You're welcome, keep us posted.

    Have a a read through this, it applies to 8/8.1 as well. WinDBG - The Basics for Debugging Crash Dumps in Windows 10 - Windows 10 Forums
      My System SpecsSystem Spec

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