Intermittent BSOD or reboot

B

BornABruin

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I have a Lenovo Thinkpad T440s laptop. The laptop intermittently throws BSOD or simply restarting without a blue screen, or on occasion the laptop appears to restart while in sleep mode. Each time the System event log indicates a source of Kernel-power Event ID 41. Bugcheck code is 0x9F (0x3, 0xFFFFE001D41B18C0, 0xFFFFD000D4793960, 0xFFFFE001DB4B42C0)

These events occur up to several times a day and in many instances occurs while the PC is not actively being worked on. It is not related to running a particular application (at least not in the foreground processes). I’ve attached the DM Log file.

I've searched the Event Logs and don't see any obvious errors or warnings prior to the BSOD/reboot. I did run a utility called "WhoCrashed" and it is inconclusive as to any particular process or driver responsible. It does say that the error was caused by ntoskrnl.exe (nt+0x150CA0). Error is Driver Power State Failure. It also notes that the problem is possibly "caused by another driver that cannot be identified at this time". In the WhoCrashed report it suggests that the Intel WiFi link driver netwbw02.sys has been causing crashes on the computer, but I have the current Intel WiFi and Bluetooth drivers installed for the Intel AC7260 Dual Band Wireless. I've also reinstalled the AC7260 driver software in case I had corrupted driver., The reboot problem still occurs after updatingView attachment 61763.

Any help you can provide on this would be greatly appreciated.
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    Laptop
    System Manufacturer/Model
    Lenovo ThinkPad T440s
    CPU
    2.70 gigahertz Intel Core i7-4600U
    Motherboard
    LENOVO 20AQ009JUS SDK0E50510 WIN
    Memory
    12 GB
    Graphics Card(s)
    Intel 40009
    Sound Card
    Realtek HD
    Monitor(s) Displays
    Built in LCD
    Screen Resolution
    1920x1080
    Hard Drives
    SAMSUNG MZ7TE512HMHP-000L 512GB SSD
    Antivirus
    BitLocker Endpoint Security
DM Log Collector File

Attached is the DM Log Collector tool file. It got left off the initial post.
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    Laptop
    System Manufacturer/Model
    Lenovo ThinkPad T440s
    CPU
    2.70 gigahertz Intel Core i7-4600U
    Motherboard
    LENOVO 20AQ009JUS SDK0E50510 WIN
    Memory
    12 GB
    Graphics Card(s)
    Intel 40009
    Sound Card
    Realtek HD
    Monitor(s) Displays
    Built in LCD
    Screen Resolution
    1920x1080
    Hard Drives
    SAMSUNG MZ7TE512HMHP-000L 512GB SSD
    Antivirus
    BitLocker Endpoint Security
Another note - I have two other laptops that are exhibiting similar symptoms (perhaps to a lesser/less frequent degree, but the same systems). When WhoCrashed is run against their dumps, the Intel netwbw02.sys is not mentioned as a possible problem in the report conclusion. This might imply that the netwbw02.sys is a red herring. Again any help or advise would be greatly appreciated.
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    Laptop
    System Manufacturer/Model
    Lenovo ThinkPad T440s
    CPU
    2.70 gigahertz Intel Core i7-4600U
    Motherboard
    LENOVO 20AQ009JUS SDK0E50510 WIN
    Memory
    12 GB
    Graphics Card(s)
    Intel 40009
    Sound Card
    Realtek HD
    Monitor(s) Displays
    Built in LCD
    Screen Resolution
    1920x1080
    Hard Drives
    SAMSUNG MZ7TE512HMHP-000L 512GB SSD
    Antivirus
    BitLocker Endpoint Security
Hello BornABruin, I've taken a look at your dumps and I'll try to help you solve your issue.

I've gone back through your dumps to the beginning of February and they're all 0x9F which is a DRIVER_POWER_STATE_FAILURE, and every single one of them blame the Sunplus Digital Camera driver is being flagged. Uninstall the software and test the system for stability.

Code: 
DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time.
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: ffffe001d41b18c0, Physical Device Object of the stack
Arg3: ffffd000d4793960, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
Arg4: [COLOR=#ff0000]ffffe001db4b42c0[/COLOR], The blocked IRP

3: kd> !irp [COLOR=#ff0000]ffffe001db4b42c0[/COLOR]
Irp is active with 19 stacks 17 is current (= 0xffffe001db4b4810)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context

[COLOR=#0000ff]>[ 16, 2][/COLOR]   0  0 ffffe001d31fe490 00000000 00000000-00000000    
          Unable to load image \SystemRoot\System32\Drivers\SPUVCbv_x64.sys, Win32 error 0n2
[COLOR=#ff0000]*** WARNING: Unable to verify timestamp for SPUVCbv_x64.sys
*** ERROR: Module load completed but symbols could not be loaded for SPUVCbv_x64.sys[/COLOR]
 \Driver\SPUVCbv
            Args: 00000000 00000001 00000003 00000000
 [ 16, 2]   0 e1 ffffe001d377ee40 00000000 fffff803ecd241cc-ffffe001d5ed5d30 Success Error Cancel pending
           \Driver\ksthunk    nt!PopRequestCompletion
            Args: 00000000 00000001 00000003 00000000

3: kd> lmvm [COLOR=#ff0000]SPUVCbv_x64[/COLOR]
start             end                 module name
fffff801`04c1a000 fffff801`04d8c800   SPUVCbv_x64 T (no symbols)           
    Loaded symbol image file: SPUVCbv_x64.sys
    Image path: \SystemRoot\System32\Drivers\SPUVCbv_x64.sys
    Image name: SPUVCbv_x64.sys
    Timestamp:        [COLOR=#008000]Tue Mar 18 06:48:59 2014[/COLOR] (5327EC5B)
    CheckSum:         0017AB79
    ImageSize:        00172800
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
 

My Computer

System One

  • OS
    Win7 Pro x64 | Win8.1 Pro x64 VM | Win 10TP x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom
    CPU
    i7-4790k
    Motherboard
    ASUS Sabertooth Z87 (BIOS 2004)
    Memory
    8GB Kingston HyperX Genesis @1600MHz
    Graphics Card(s)
    EVGA GTX 980 Classified
    Sound Card
    Onboard Realtek
    Monitor(s) Displays
    Samsung S24B300
    Screen Resolution
    1920 x 1080
    Hard Drives
    Intel 520 Series 240GB SSD /
    Samsung 850 EVO 120GB SSD /
    2TB WD Caviar Black /
    2TB WD Caviar Black /
    2TB WD Caviar Green
    PSU
    Corasiar HX 850-80 Gold Modular
    Case
    Cooler Master Silencio 650
    Cooling
    Corsair H80i + 2x SP120s + 2x Noctua intakes
    Keyboard
    Microsoft Sidewinder X4
    Mouse
    Gigabyte M6900
    Internet Speed
    152Mb/s
    Browser
    Firefox
    Antivirus
    F-Secure
Thanks for your help Boozad -- I removed the driver you identified and I'm waiting to see if the problem reoccurs. It could take several days before it reoccurs.

BTW, what do you use to read the dump files?
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    Laptop
    System Manufacturer/Model
    Lenovo ThinkPad T440s
    CPU
    2.70 gigahertz Intel Core i7-4600U
    Motherboard
    LENOVO 20AQ009JUS SDK0E50510 WIN
    Memory
    12 GB
    Graphics Card(s)
    Intel 40009
    Sound Card
    Realtek HD
    Monitor(s) Displays
    Built in LCD
    Screen Resolution
    1920x1080
    Hard Drives
    SAMSUNG MZ7TE512HMHP-000L 512GB SSD
    Antivirus
    BitLocker Endpoint Security

My Computer

System One

  • OS
    Win7 Pro x64 | Win8.1 Pro x64 VM | Win 10TP x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom
    CPU
    i7-4790k
    Motherboard
    ASUS Sabertooth Z87 (BIOS 2004)
    Memory
    8GB Kingston HyperX Genesis @1600MHz
    Graphics Card(s)
    EVGA GTX 980 Classified
    Sound Card
    Onboard Realtek
    Monitor(s) Displays
    Samsung S24B300
    Screen Resolution
    1920 x 1080
    Hard Drives
    Intel 520 Series 240GB SSD /
    Samsung 850 EVO 120GB SSD /
    2TB WD Caviar Black /
    2TB WD Caviar Black /
    2TB WD Caviar Green
    PSU
    Corasiar HX 850-80 Gold Modular
    Case
    Cooler Master Silencio 650
    Cooling
    Corsair H80i + 2x SP120s + 2x Noctua intakes
    Keyboard
    Microsoft Sidewinder X4
    Mouse
    Gigabyte M6900
    Internet Speed
    152Mb/s
    Browser
    Firefox
    Antivirus
    F-Secure
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