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BSOD while playing various games | 0x124_GenuineIntel_PCIE

  1. #1


    Belgium
    Posts : 3
    Windows 8.1 Enterprise Evaluation x64

    BSOD while playing various games | 0x124_GenuineIntel_PCIE


    Hi everyone

    About a month ago I started to have these BSODS while playing various games. Well not really BSODS:
    The system hangs, the screen sometimes turns black, and the audio stutters. At this point, there are only two options:
    - Wait untill the system reboots
    - Hard shut-down the system

    Some observations:
    • When waiting untill the system reboots, it loads windows and restarts for Windows Update.
    • The (genuine steam) games that cause this error are:


    1. GTA V: frequently
    2. The forest: right from the beginning
    3. The talos principle: I've played this game for weeks without troubles, but recently it also crashed once.
    4. Mortal Kombat Komplete edition (9): only once, after a long playtime. This seems to be the most stable game for the moment.


    • Retro gaming doesn't seem to have any effect.
    • My event log is overwhelmed by DeviceSetupManager warnings


    Things I've tried:
    • Updates
    • Reverted to an older version of my GPU driver
    • Disabled one screen while gaming
    • Stress test on the GPU (No problems, no excessive heat)
    • Stress test on the CPU (No problems, no excessive heat)
    • A combination of the two above
    • Format C:
    • Manually install updates / don't trust update utilities


    I'm getting quite desperate since I don't really know how to debug hardware failures :/
    Thanks in advance for everyone who is willing to help.
    Last edited by pieterdb; 16 May 2015 at 09:24.

      My System SpecsSystem Spec

  2. #2


    Code:
    2: kd> .bugcheck
    Bugcheck code 00000124
    Arguments 00000000`00000004 ffffe000`6eff5038 00000000`00000000 00000000`00000000
    
    2: kd> !errrec ffffe0006eff5038
    ===============================================================================
    Common Platform Error Record @ ffffe0006eff5038
    -------------------------------------------------------------------------------
    Record Id     : 01d08ec0ae0169a0
    Severity      : Fatal (1)
    Length        : 672
    Creator       : Microsoft
    Notify Type   : PCI Express Error
    Timestamp     : 5/16/2015 7:40:48 (UTC)
    Flags         : 0x00000000
    
    ===============================================================================
    Section 0     : PCI Express
    -------------------------------------------------------------------------------
    Descriptor    @ ffffe0006eff50b8
    Section       @ ffffe0006eff5148
    Offset        : 272
    Length        : 208
    Flags         : 0x00000001 Primary
    Severity      : Fatal
    
    Port Type     : Root Port
    Version       : 1.1
    Command/Status: 0x0010/0x0407
    Device Id     :
      VenId:DevId : 8086:2f04
      Class code  : 030400
      Function No : 0x00
      Device No   : 0x02
      Segment     : 0x0000
      Primary Bus : 0x00
      Second. Bus : 0x00
      Slot        : 0x0000
    Dev. Serial # : 0000000000000000
    Express Capability Information @ ffffe0006eff517c
      Device Caps : 00008001 Role-Based Error Reporting: 1
      Device Ctl  : 0027 ur FE NF CE
      Dev Status  : 0004 ur FE nf ce
       Root Ctl   : 0008 fs nfs cs
    
    AER Information @ ffffe0006eff51b8
      Uncorrectable Error Status    : 00000020 ur ecrc mtlp rof uc ca cto fcp ptlp SD dlp und
      Uncorrectable Error Mask      : 00000000 ur ecrc mtlp rof uc ca cto fcp ptlp sd dlp und
      Uncorrectable Error Severity  : 00062030 ur ecrc MTLP ROF uc ca cto FCP ptlp SD DLP und
      Correctable Error Status      : 00000000 adv rtto rnro dllp tlp re
      Correctable Error Mask        : 00002000 ADV rtto rnro dllp tlp re
      Caps & Control                : 00000005 ecrcchken ecrcchkcap ecrcgenen ecrcgencap FEP
      Header Log                    : 00000000 00000000 00000000 00000000
      Root Error Command            : 00000000 fen nfen cen
      Root Error Status             : 00000000 MSG# 00 fer nfer fuf mur ur mcr cer
      Correctable Error Source ID   : 00,00,00
      Correctable Error Source ID   : 00,00,00
    
    ===============================================================================
    Section 1     : Processor Generic
    -------------------------------------------------------------------------------
    Descriptor    @ ffffe0006eff5100
    Section       @ ffffe0006eff5218
    Offset        : 480
    Length        : 192
    Flags         : 0x00000000
    Severity      : Informational
    
    Proc. Type    : x86/x64
    Instr. Set    : x64
    CPU Version   : 0x00000000000306f2
    Processor ID  : 0x0000000000000002
    A surprise down error occurred on the PCI bus, although we need to find out what the actual device is that's failing.
    It says port #2 on the PCI-E bus, what devides have you got installed in PCI / PCI-E slots?
    The device disappeared off the PCI bus, it just disconnected from the port, meaning that device is failing.

    I'm pretty confident it's your graphics card failing, but it's best to make sure.
    Unplug any sound cards, TV cards, Network cards and keep playing games, if it still crashes, you've got a bad graphics card.
    If not, you'll have to plug the cards in one at a time until you find the culprit.
    RMA the card if it's under warranty.
      My System SpecsSystem Spec

  3. #3


    Belgium
    Posts : 3
    Windows 8.1 Enterprise Evaluation x64


    Quote Originally Posted by Mysers Briggs View Post
    I'm pretty confident it's your graphics card failing, but it's best to make sure.
    Unplug any sound cards, TV cards, Network cards and keep playing games, if it still crashes, you've got a bad graphics card.
    If not, you'll have to plug the cards in one at a time until you find the culprit.
    RMA the card if it's under warranty.
    Hi, first off all: thanks for the response. I actually have only one PCI-E card in my and I'm sure it's in slot 3 (the ports are probably enumerated starting from 0).

    Do you think it would be adviseable to replug the graphics card into the slot and refit the power cable? Or would that be pointless.
      My System SpecsSystem Spec

  4. #4


    You could try it, you might even want to move the graphics card to a different port. There's a possibility it's a failing motherboard.
      My System SpecsSystem Spec

BSOD while playing various games | 0x124_GenuineIntel_PCIE
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