BSOD while playing various games | 0x124_GenuineIntel_PCIE

pieterdb · May 16, 2015

Hi everyone

About a month ago I started to have these BSODS while playing various games. Well not really BSODS:
The system hangs, the screen sometimes turns black, and the audio stutters. At this point, there are only two options:
- Wait untill the system reboots
- Hard shut-down the system

Some observations:

When waiting untill the system reboots, it loads windows and restarts for Windows Update.
The (genuine steam) games that cause this error are:

GTA V: frequently
The forest: right from the beginning
The talos principle: I've played this game for weeks without troubles, but recently it also crashed once.
Mortal Kombat Komplete edition (9): only once, after a long playtime. This seems to be the most stable game for the moment.

Retro gaming doesn't seem to have any effect.
My event log is overwhelmed by DeviceSetupManager warnings

Things I've tried:

Updates
Reverted to an older version of my GPU driver
Disabled one screen while gaming
Stress test on the GPU (No problems, no excessive heat)
Stress test on the CPU (No problems, no excessive heat)
A combination of the two above
Format C:
Manually install updates / don't trust update utilities

I'm getting quite desperate since I don't really know how to debug hardware failures :/
Thanks in advance for everyone who is willing to help.

Mysers Briggs · May 25, 2015

Code:

2: kd> .bugcheck
Bugcheck code 00000124
Arguments 00000000`00000004 ffffe000`6eff5038 00000000`00000000 00000000`00000000

2: kd> !errrec ffffe0006eff5038
===============================================================================
Common Platform Error Record @ ffffe0006eff5038
-------------------------------------------------------------------------------
Record Id     : 01d08ec0ae0169a0
Severity      : Fatal (1)
Length        : 672
Creator       : Microsoft
Notify Type   : PCI Express Error
Timestamp     : 5/16/2015 7:40:48 (UTC)
Flags         : 0x00000000

===============================================================================
Section 0     : PCI Express
-------------------------------------------------------------------------------
Descriptor    @ ffffe0006eff50b8
Section       @ ffffe0006eff5148
Offset        : 272
Length        : 208
Flags         : 0x00000001 Primary
Severity      : Fatal

Port Type     : Root Port
Version       : 1.1
Command/Status: 0x0010/0x0407
Device Id     :
  VenId:DevId : 8086:2f04
  Class code  : 030400
  Function No : 0x00
  Device No   : 0x02
  Segment     : 0x0000
  Primary Bus : 0x00
  Second. Bus : 0x00
  Slot        : 0x0000
Dev. Serial # : 0000000000000000
Express Capability Information @ ffffe0006eff517c
  Device Caps : 00008001 Role-Based Error Reporting: 1
  Device Ctl  : 0027 ur FE NF CE
  Dev Status  : 0004 ur FE nf ce
   Root Ctl   : 0008 fs nfs cs

AER Information @ ffffe0006eff51b8
  Uncorrectable Error Status    : 00000020 ur ecrc mtlp rof uc ca cto fcp ptlp SD dlp und
  Uncorrectable Error Mask      : 00000000 ur ecrc mtlp rof uc ca cto fcp ptlp sd dlp und
  Uncorrectable Error Severity  : 00062030 ur ecrc MTLP ROF uc ca cto FCP ptlp SD DLP und
  Correctable Error Status      : 00000000 adv rtto rnro dllp tlp re
  Correctable Error Mask        : 00002000 ADV rtto rnro dllp tlp re
  Caps & Control                : 00000005 ecrcchken ecrcchkcap ecrcgenen ecrcgencap FEP
  Header Log                    : 00000000 00000000 00000000 00000000
  Root Error Command            : 00000000 fen nfen cen
  Root Error Status             : 00000000 MSG# 00 fer nfer fuf mur ur mcr cer
  Correctable Error Source ID   : 00,00,00
  Correctable Error Source ID   : 00,00,00

===============================================================================
Section 1     : Processor Generic
-------------------------------------------------------------------------------
Descriptor    @ ffffe0006eff5100
Section       @ ffffe0006eff5218
Offset        : 480
Length        : 192
Flags         : 0x00000000
Severity      : Informational

Proc. Type    : x86/x64
Instr. Set    : x64
CPU Version   : 0x00000000000306f2
Processor ID  : 0x0000000000000002

A surprise down error occurred on the PCI bus, although we need to find out what the actual device is that's failing.
It says port #2 on the PCI-E bus, what devides have you got installed in PCI / PCI-E slots?
The device disappeared off the PCI bus, it just disconnected from the port, meaning that device is failing.

I'm pretty confident it's your graphics card failing, but it's best to make sure.
Unplug any sound cards, TV cards, Network cards and keep playing games, if it still crashes, you've got a bad graphics card.
If not, you'll have to plug the cards in one at a time until you find the culprit.
RMA the card if it's under warranty.

pieterdb · May 25, 2015

Mysers Briggs said:
I'm pretty confident it's your graphics card failing, but it's best to make sure.
Unplug any sound cards, TV cards, Network cards and keep playing games, if it still crashes, you've got a bad graphics card.
If not, you'll have to plug the cards in one at a time until you find the culprit.
RMA the card if it's under warranty.

Hi, first off all: thanks for the response. I actually have only one PCI-E card in my and I'm sure it's in slot 3 (the ports are probably enumerated starting from 0).

Do you think it would be adviseable to replug the graphics card into the slot and refit the power cable? Or would that be pointless.

Mysers Briggs · May 25, 2015

You could try it, you might even want to move the graphics card to a different port. There's a possibility it's a failing motherboard.

BSOD while playing various games | 0x124_GenuineIntel_PCIE

pieterdb

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Mysers Briggs

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pieterdb

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Mysers Briggs

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