Windows 8 and 8.1 Forums

Annoying Freezing Issue

  1. #1

    Posts : 2
    Windows 8 Release Preview

    Annoying Freezing Issue

    Edit: I've noticed a number of other threads talking about the same issue. Seems it's more widespread than I thought.

    So I'm having a very weird issue in the Release Preview that I never had on the Consumer Preview. This is running natively on my laptop (all specs here).

    Basically, almost at random but usually during downloads/installations, the operating system freezes program-by-program, starting with the taskbar. It's not the kind of freezing that turns white and gives the options to 'End Task,' but one where it seems more like an image overlay. Usually you can also tell by the frozen cursor animation, but the cursor can still be moved (for a time. Usually the last thing to go is the active application or the desktop (as in the icon selection box or the context menu).

    I have attempted to look through Event Viewer, but other than the forced shutdown I have to perform to fix the issue, there doesn't seem to be anything else of use.

    For one run I had Task Manager running on my secondary monitor, but on the freeze there was no unusual spike in any of the sections.

    At first I thought it was a graphics driver issue, so I updated both the Intel and NVIDIA graphics drivers. This has not improved the issue.

    Any suggestions are greatly appreciated.

      My System SpecsSystem Spec

  2. #2

    Posts : 4
    Windows 8 Release Preview

    Same here. I have not found a fix for it yet.

    Things I've tried:
    - Reinstalling Windows
    - Updating drivers
    - Disabling AHCI and reinstalling

    It happens every time I'm trying to update a game on Origin or by browsing internet. Eventually the system locks up, but there is no crash dump.

    CPU: Intel Celeron G530
    Motherboard: Gigabyte GA-H61M-D2-B3
    RAM: Kingstom 4gb DDR3 1066MHz
    HDD: 120gb Sata
    GPU: Nvidia Geforce GTX 550 Ti

    Attached some logs if anyone wants to take a look.
    Last edited by Unrealized; 02 Jun 2012 at 03:07. Reason: attachment
      My System SpecsSystem Spec

  3. #3

    Posts : 2
    Windows 8 Release Preview

    Apparently Rafael Rivera knows at least part of the cause, but doesn't seem to know of a solution.
    You can see his response and his suggestion that could help us all at this thread.
      My System SpecsSystem Spec

  4. #4

    Posts : 9
    Windows 8 Pro x64

    This is what fixed the freezing for me...
    I have a GTX590 and I had to update the video driver to 301.42 in order to fix the freezing. The Win8 version on nvidia's site is for the Win8 CP and not Win8 RP, so download the Win7 driver instead, 301.42.
    A new nvidia RP driver is said to be being released next week.
    New Windows 8 drivers from NVIDIA coming next week - Neowin
      My System SpecsSystem Spec

  5. #5

    Posts : 4
    Windows 8 Release Preview

    Quote Originally Posted by Squuiid View Post
    This is what fixed the freezing for me...
    I have a GTX590 and I had to update the video driver to 301.42 in order to fix the freezing. The Win8 version on nvidia's site is for the Win8 CP and not Win8 RP, so download the Win7 driver instead, 301.42.
    A new nvidia RP driver is said to be being released next week.
    New Windows 8 drivers from NVIDIA coming next week - Neowin
    Thanks! It worked for me.
      My System SpecsSystem Spec

  6. #6

    Posts : 4,514
    Vista and Win7

    Same here. Constant freezes in a seperate partition and in Virtual Box. Never had this problem with CP. Unfortunately new Nvidea drivers do not help since I have an ATI card. If that continues, I will skip this one.
      My System SpecsSystem Spec

  7. #7

    Portsmouth Hants
    Posts : 772
    Windows 8.1 Pro with Media Center

    The problem with freezing is that there's usually no BSOD to pinpoint the cause, and the hang probably occurs some time after the initial memory fault has occurred. In all events, the system is useless for critical work, and is not much fun either!

    Since Windows 7 was introduced, BSODs have become much less common, due to a Mark Russinovich modification to Windows.

    In Windows 7, to prevent crashes, the concept of the "fault tolerant heap" (FTH) was introduced, and in Windows 8, it is probably getting in the way of identifying the conflicts which are due to badly behaved drivers interacting with sensitive new code in the OS. FTH operates by delaying the crash, sandboxing an area of memory that is wrongly written to, in the expectation that the faulty process will have terminated before the memory is legitimately used by another process. Or something like that. Instead of a crash, everything locks up and no memory dump is written.

    On a machine that is freezing on a regular basis, making the delinquent process more likely to crash instead of freeze, may result in a machine that does not even boot properly, so only on a system that is dual-booting, or you have skills to restore the registry when your windows 8 is offline would this be any use.

    So don't do this if you have any doubts, or if you don't want to have to reinstall windows 8 again, or if you can't do an offline registry repair, or if the problem is too advanced that you can't run safe mode. Don't do it if your system is generally running without issues, or if you can live with the problem. This is a last resort measure to get a crash dump out of a failing or failed system where you cant get a crashdump another way.

    Make sure you have your system set to

    a) produce crash dumps
    b) reboot to safe mode

    Start, type msconfig.exe and open it.

    You might want to first go to the tools tab find the system information entry and launch it, and save the information about your system.

    Start, type sysdm.cpl and open it.

    Set your configuration to reboot in safe mode, and your system recovery options to give a crash dump:Attachment 6464 Save and shut down both apps.

    Start, type regedit and open it.

    In regedit navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\FTH (I would recommend you File, Export the key to FTH.reg.)

    Modify the value of enabled to 0:Attachment 6465 and close the registry editor.

    You may experience an immediate BSOD, or you may need to restart and do some things, but with any luck the random freeze you have been experiencing will be translated into a BSOD, with corresponding diagnostic dump file, which you can send to the crashes and debugging experts here.

    The dump file is located in the Windows folder as a file MEMORY.DMP or in the windows\minidump folder with a .dmp extension. choose the latest date if there are more than one files.

    If you want some return to Windows 8 after this, you will need to undo the mischief created earlier.

    How to edit an offline registry.

    If you have a dual booting system, boot to windows 7, vista or XP and open regedit or regedt32

    You can also do this from the windows PE available on Windows 7 and 8 installation disks or Bart PE, Hirens, UBCD etc, or from windows or RE repair recovery options if your machine has them in the boot menu options. It is often as easy as opening regedit from the command prompt. You may need to press shift F10 to open the command prompt window.

    Click HKEY_LOCAL_MACHINE, click File, Load Hive..., select the windows 8 windir - windows\system32\config\SOFTWARE and type a name like Win8 (any name will do, as long as it is different from the names already there under HKEY_LOCAL_MACHINE) in the dialog.

    Navigate down through Microsoft to FTH and change the value of Enabled back to 1.
    Click back to the Win8 key and click File, Unload hive... and regedit should post the edited hive back to the location it came from.

    Then things should be back to the state they were, and hopefully the crash analysis should pinpoint the problem(s) that have been plaguing your windows 8 installation.
      My System SpecsSystem Spec

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