Windows 8 and 8.1 Forums


A newer computer crashes, wont remain shutdown

  1. #1


    Southern California
    Posts : 788
    Windows 8.1 Pro with Media Center x64

    A newer computer crashes, wont remain shutdown


    Attachment 61237

    Updated in post # 5

    Hey everyone, I work at a small company, and sometimes try to figure out what is wrong with some of their computers just to help out. This particular one is having problems exacerbated by our newly installed ESET antivirus. A perfect match of this computer in hardware has been put together and works just fine, same OS. Though ESET needs to stay, I was wondering if any really fantastic person(s) would like to help figure out why this one is playing hard to get.

    Thanks for the time!
    Last edited by DustSailor; 08 May 2015 at 23:12. Reason: Updated

      My System SpecsSystem Spec

  2. #2


    Just an FYI Dusty, there are no dumps in your upload.

    I'm sure you already know how but you may want to make sure it's configured for small memory dumps,

    Dump Files - Configure Windows to Create on BSOD - Windows 7 Help Forums
      My System SpecsSystem Spec

  3. #3


    Southern California
    Posts : 788
    Windows 8.1 Pro with Media Center x64


    Haha! I just didn't think about it. Thanks for telling me, I'll have to upload tomorrow since I'm gone. Sorry bout that - I'll post when it's fixed.
      My System SpecsSystem Spec

  4. #4


    You're welcome, I was just pointing it out for you no need to apologize.
      My System SpecsSystem Spec

  5. #5


    Southern California
    Posts : 788
    Windows 8.1 Pro with Media Center x64


    So before, the debugging write info was listed as automatic memory dump (new to windows 8 and default), but I changed it to complete.
    It crashed again, but I still don't see a dump being included. I'm using John's DM Log collector Tool, So I think what it is is not an official 'crash'... the screen goes blank with mouse cursor, but no official blue screen. So I've included a new report, and if you've any suggestions, and if I should try something else, I'll do it.

    New report:Attachment 61372
      My System SpecsSystem Spec

  6. #6


    I was just suggesting the small memory dump because I believe that's what the tool looks for and it's small enough to be uploaded.

    I probably won't be much help without a dump file to at least get a hint, I'm sure someone else will chime in though.
      My System SpecsSystem Spec

  7. #7


    Southern California
    Posts : 788
    Windows 8.1 Pro with Media Center x64


    Thanks. I don't know much about dumps haha.

    Maybe I can artificially make it crash, wonder if that would help. I'll keep searching for a solution and post here if I find anything. Thanks again
      My System SpecsSystem Spec

  8. #8


    Yeah, the small memory dumps are the preferred option.

    As for making it crash, driver verifier is an option but I would wait on that.

    Looking at some recent events I see a bunch of these from the last three months,

    Code:
    2/10/2015 12:06 AM	Application Error	Faulting application name: DipAwayMode.exe, version: 0.0.0.0, time stamp: 0x00000000
Faulting module name: KERNELBASE.dll, version: 6.3.9600.17278, time stamp: 0x53eeb460
Exception code: 0x40010006
Fault offset: 0x00012f71
Faulting process id: 0xf64
Faulting application start time: 0x01d044c566c625a0
Faulting application path: C:\Program Files (x86)\ASUS\AI Suite III\DIP4\DIPAwayMode\DipAwayMode.exe
Faulting module path: C:\Windows\SYSTEM32\KERNELBASE.dll
Report Id: a865cfe9-b0b8-11e4-826f-10c37b4dbda0
Faulting package full name: 
Faulting package-relative application ID:
    Code:
    5/9/2015 4:00 AM	Application Error	Faulting application name: DipAwayMode.exe, version: 0.0.0.0, time stamp: 0x00000000
Faulting module name: KERNELBASE.dll, version: 6.3.9600.17415, time stamp: 0x54504ade
Exception code: 0x40010006
Fault offset: 0x00014598
Faulting process id: 0xebc
Faulting application start time: 0x01d08a0cb2a85cdc
Faulting application path: C:\Program Files (x86)\ASUS\AI Suite III\DIP4\DIPAwayMode\DipAwayMode.exe
Faulting module path: C:\Windows\SYSTEM32\KERNELBASE.dll
Report Id: f610fbff-f5ff-11e4-82f7-10c37b4dbda0
Faulting package full name: 
Faulting package-relative application ID:
    Part of the ASUS AI Suite is not happy, you could try uninstalling that and see if it helps.
      My System SpecsSystem Spec

A newer computer crashes, wont remain shutdown
Related Threads
Hey Windows Community, So for some reason my son and I are not able to connect on Minecraft so we can play together. I am on a Windows 8.1 Pro machine and he is on a Windows 7 Professional machine. I have done some work on Bing and we each have our own copy of Minecraft (latest update), different...
BSOD - Computer sleeps - computer crashes in BSOD Crashes and Debugging
Have a dell xps 12, a few days ago, I was having some serious wireless communication issues and after several reboots, it stopped, but from that point forward when it tried to sleep it crashed. I had previously installed then turned off netgears parental controls (and have since removed). Get...
Solved Computer Wont sleep in Performance & Maintenance
Hi, After updating from Windows 8 to Windows 8.1 my PC doesn't seem to want to sleep. I've done some googling and cant really find anything. I found a command prompt thing I should do. I did that and it said nothing was keeping my computer awake. Any advice or ideas? Thanks, Mitch
Random crashes then 1 HHD wont show up in BSOD Crashes and Debugging
Windows 8 does a nasty crash and then tries to reboot. The reboot seems to hang right after it says Memory Frequency. Eventually it loads but I find one of my physical drives doesn't show up in Explorer. The main SSD works fine but my old HDD. So far this has happened a few times a day. If I give...
Computer will not shutdown in General Support
Hi Basically for 2 days I have been attempting to shutdown my computer as per normal in Windows 8. My Win8 installation was an upgrade on a fully operational Win7 system with 320gigs of applications and other data. Everything about my Win8 installation is operating as expected. I...
Win8RP crashes on startup after full shutdown. in BSOD Crashes and Debugging
I am really hoping that I am not the only one experiencing this problem. Also, I did not experience in the CP version. Ok, I have an HP DV7-4273us with the latest bios, which is 1 year old, and 2 Seagate hybrid harddrives. I have Windows 7 Pro installed on the first one and Win8 RP installed on...
computer wont register my keys in Drivers & Hardware
ive had this keyboard for a while, its a dell one which came with my computer. the problem is that it wont register some of my keys. for example, i will type "the quick brown fox jumps right over the lazy dog" while holding both shift keys. the result is this: HE QUIK BROWN FO JUPS RIGH OER HE LA...
Eight Forums Android App Eight Forums IOS App Follow us on Facebook